How to File an RTA Complaint in Dubai

Common RTA complaints include grievances about taxi services, delays, or problems with public transportation, parking violations, road conditions, and issues with driving licences or vehicle registrations. The RTA offers multiple channels to ensure that both residents and visitors can easily report their concerns and have them addressed efficiently. Whether through their website, mobile app, or RTA service centre visits, Dubai's RTA aims to resolve complaints promptly, enhancing the city's transport services and ensuring the public's satisfaction.

How to File an RTA Complaint in Dubai?

Here are the ways to file an RTA complaint in Dubai —

Method 1- RTA Complaint Online via Email

Here is the process to file an RTA complaint via email —

• Write an email to ask@rta.ae and inform the authorities about the problem you are facing when using a particular RTA service. 
• You will receive an automated reply containing the RTA complaint number. 
• An RTA employee will respond to your email within one working day. The employee can ask additional questions for clarity. 
• You will receive a confirmation message within 3 business days. This message will show the relevant department’s feedback. 
• The said representative will then connect with you to tell you the results of your RTA complaint. The resolution of the issue can depend on its intensity.

Method 2- File an RTA Complaint at Customer Happiness Centres

The service has a policy that allows you to file a complaint directly with the RTA by visiting them. For example — 

• If you visit an RTA service centre and face any issues, you can approach the manager directly to explain your concerns. 
• The manager is responsible for taking action and ensuring your problem is resolved quickly.

You can visit any of the following Customer Happiness Centres to file an RTA complaint —

Centre	Address	Timings	Contact Number
Al Barsha	General Department of Traffic Building, Sheikh Zayed Road, Al Quoz Industrial Area 3, Dubai	Monday to Thursday - 8 am to 7:30 pm | Friday – 8 am to 12 pm	8009090
Deira	Behind Dubai Traffic Court, Al Quds Street, Al Twar 1, Dubai	Monday to Thursday - 8 am to 7:30 pm | Friday - 8 am to 12 pm	8009090
Al Twar	1st Floor, Al Twar Centre, Al Nahda Street, Next to Ministry of Education, Dubai	Sunday to Thursday - 8 am to 7:30 pm | Friday - 8 am to 12 pm	8009090
Al Manarah	Dubai Municipality, Al Manara Centre, Sheikh Zayed Road, Al Safa 2, Dubai	Sunday to Thursday - 8 am to 7:30 pm | Friday - Closed	8009090
Al Kifaf	Near Zabeel Park, Al Kifaf Centre Near Zabeel Park, Sheikh Khalifa Bin Zayed Street, Al Kifaf, Dubai	Monday to Thursday - 8 am to 7:30 pm | Friday - 8 am to 12 pm	8009090
Umm Ramool	Marrakech Street, Umm Al Ramool, Opposite Emirates Metro Station, Dubai	Monday to Thursday - 8 am to 7:30 pm | Friday - 8 am to 12 pm	8009090

Method 3- RTA Complaint via Call

To file an RTA complaint, you can connect with the RTA complaint centre. Follow the steps below for the same —

• Step1- Connect with the complaint centre by dialling 8009090. Inform the representative about your problem. 
• Step2- The representative will inform you about the RTA complaint status. 
• Step3- It can take approximately 7 business days to resolve the problem. 
• Step4- Within the said period, you will get a call from the agent. They will inform you about the action taken by the specific department. 

RTA/Driving License
RTA - Roads and Transport Authority	RTA Sharjah
RTA Dubai	Driving License UAE
Sharjah Driving Licence	Abu Dhabi Driving Licence
Driving License in Dubai	How to Check RTA Vehicle Certificate Status
International Driving License	How to Find RTA Office Dubai
RTA E-Wallet - How to Use it & How to Apply?

Method 4- Filing RTA Complaint Online via Social Media

You can also reach out to RTA via social media platforms like Instagram, Twitter, Facebook, and LinkedIn. 

Follow the steps mentioned below to file an RTA complaint online —

• Step1- Go to RTA’s official page. Head to the contact page.
• Step2- Here, you will find RTA’s different social media icons. 
• Step3- Select the most convenient option and send your complaint. 
• Step4- The social media representative will connect with you and discuss the issue. 
• Step5- It will take approximately 3 business days to get your problem solved. 

What are the Important Requirements to File an RTA Complaint?

Besides submitting the RTA complaint, you need to provide the following information —

• Full name
• Incident date and time
• Mobile number

Based on the nature of the complaint, some additional information can be required, including –

• Taxi plate number (if involving a taxi complaint)
• Taxi ID
• Metro station name
• Nol card number
• Staff name/ID number
• Vehicle driver’s name/ID number

Frequently Asked Questions