NAS Neuron, a cutting-edge innovation in the UAE's healthcare landscape, is revolutionising the way medical services are delivered. Powered by advanced technology and driven by a patient-centric approach, NAS Neuron aims to provide seamless and personalised healthcare experiences.
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The above plans and premiums are for AED 1,000,000 Sum insured for 1 Adult of 30 Years for Dubai city.
The above plans and premiums are for AED 1,000,000 Sum insured for 1 Adult of 30 Years for Dubai city.
With a comprehensive network of healthcare providers, NAS Neuron offers a wide range of medical services such as consultations, diagnostics, treatments, and more. By leveraging state-of-the-art digital platforms, patients can conveniently access and manage their healthcare journey - from booking appointments to accessing medical records, all in one centralised platform.
NAS Neuron prioritises convenience, affordability, and quality in its healthcare offerings, ensuring that individuals receive timely and effective care. Through its integrated systems, NAS Neuron enhances the coordination and collaboration between healthcare professionals, facilitating accurate diagnoses, tailored treatment plans, and optimal patient outcomes.
In this article, we will delve into the services offered by NAS, its network hospitals, and insurance partners.
Types of NAS Neuron TPA Network Categories
Listed below are the NAS TPA network categories -
NAS Comprehensive/CN - Under this network category, the insured gets worldwide health coverage. In case of inpatient treatment, they can seek accommodation in a private room. The insured can opt for both direct billing and reimbursement facility - in case of reimbursement, only 80% of the bill will be settled via NAS TPA.
NAS General/GN - Under NAS General Network, the patient gets worldwide health insurance coverage. They can get treated in any of the network hospitals mentioned under the General Network.
NAS Restricted/RN - Under this network category, the patient can opt for direct billing as well as reimbursement if they get treated within a network hospital. If the patient gets treated outside the network abroad, at a hospital not listed in the NAS network, they can seek 100% reimbursement of the actual costs (supposed to be reasonable) or 100% of the usual and customary charges of the selected network hospital (whichever is less). If the patient is getting treated abroad but in a network hospital, they can get 80% of the actual costs as reimbursement.
NAS Super Restricted Network/SRN - Within this network category, patients have the option to choose between direct billing and reimbursement when receiving treatment at a network hospital. If treated outside the network abroad at a hospital not listed in the NAS network, patients can seek reimbursement of 100% of the reasonable actual costs or 100% of the usual and customary charges at a selected network hospital (whichever is lower). For treatment abroad at a network hospital, patients can receive reimbursement of 80% of the actual costs incurred.
NAS Workers’ Network/WN - Specially designed for Abu Dhabi visa holders, the NAS WN allows the patient to get treated anywhere in the world with an annual coverage limit of AED 250,000. The patient can seek inpatient treatment in a semi-private hospital room.
NAS Neuron Hospital List
Check out the table below for the list of network hospitals under NAS TPA -
Network Category
Network Hospitals
NAS Comprehensive Network
Al Garhoud Private Hospital, P.O. Box: 36868 Dubai, UAE; Contact Number - +971 4 454 5181
Al Zahra Private Hospital, Dubai, UAE, 124412; Contact Number - +971 4 378 666
Aster Hospital, Kuwait Street, Mankhool, Next to Sharaf DG, Bur Dubai, DXB, 5566; Contact Number - +971 4 382 4800
Cocoona Day Surgical Centre, Villa 894, Al Raaji Street, Al Wasl Road, Umm Suqueim 1, Dubai, 73279; Contact Number - +971 4 394 1090
Burjeel Medical City, LLC, Mohammed Bin Zayed City, Abu Dhabi; Contact Number - +971 2 777 3333
Burjeel Hospital, Beside Dar Al Shifa Hospital, Junction Fatima Bint Mubarak (Najdah) Street with Hazza Bin Zayed Street, Abu Dhabi; Contact Number - +971 2 222 2332
NMC Royal Hospital, Khalifa City, Plot P-1, SE 4-16 Street, Zone 135, Abu Dhabi; Contact Number - +971 2 203 5000
Saudi German Hospital, Sheikh Ammar Bin Humaid Street (Besides CUCA [City University College of Ajman]), Al Tallah, Ajman; Contact Number - +971 8 007 44823
Thumbay Hospital, Near United Arab Bank, Sheikh Jaber Al Sabah Street, Al Nuaimiyah, Ajman; Contact Number - +971 6 746 3333
Ajman Speciality General Hospital, Sheikh Maktoum Bin Rashid Street, Ajman Industrial 1, Near Irani Market, Ajman; Contact Number - +971 6 748 4999
RAK Hospital, Al Juwais, Al Qusaidat, Next to RAK Medical and Health Sciences University, Ras Al Khaimah, P.O. Box: 11393; Contact Number - +971 7 207 4444
Al Rafidain Medical Centre, Near Kharan Roundabout, Al Ansari Building, Al Karran, Ras Al Khaimah; Contact Number - +971 7 233 5500
International Medical Centre, Villa #5, Near Al Saeed Super Market, Khuzam Road, Khuzam, P.O. Box: 1310, Ras Al Khaimah; Contact Number - +971 7 236 5366
Al Sharq Hospital, Corniche Road, Next to Umbrella Beach, Fujairah; Contact Number - +971 9 224 9999
Alfa Clinical, LLC, Near Fujairah Montessori, Al Basara Street, Fujairah; Contact Number - +971 9 222 2932
Dr. Mazen Al-Khalayleh Specialised Ophthalmology and Laser Clinic, M Floor M-3, Emirates Islamic Bank Building, Hamad Bin Abdulla Road, P.O. Box: 144, Fujairah; Contact Number - +971 9 222 1454
Burjeel Speciality Hospital, Near Al Fayha Park, Opposite Lulu Al Fayha, Sharjah; Contact Number - +971 6 507 5073
Zulekha Hospital, Al Zahra Street, P.O. Box: 457, Sharjah; Contact Number - +971 6 506 0182
NMC Royal Hospital, Al Zahra Street, Near Clock Tower, P.O. Box: 3499, Sharjah; Contact Number - +971 6 516 8821
Sheikh Khalifa General Hospital, Al Salama Street, Opposite Ministry of Social Affairs, Umm Al Quwain; Contact Number - +971 6 706 1111
Al Noor Clinic, Flat #1, 1st Floor, Sheikh Rashid Building, Jameya, Umm Al Quwain; Contact Number - +971 6 764 6373
Ultimate Advanced Q Medical Centre, Al Masa 4 Building, Office No. 205, King Faisal Street, Umm Al Quwain, P.O. Box: 002126; Contact Number - +971 6 765 4545
NAS General Network
Canadian Specialist Hospital, Ground Floor, Gulf Towers, Oud Metha, Dubai; Contact Number - +971 4 336 4444
International Modern Hospital, Port Rashid Road Al Mankhool, Dubai; Contact Number - +971 4 406 3000
Blue Apple Hospital, LLC, Reem Island, Opposite Sorbonne University, Abu Dhabi; Contact Number - +971 5 595 23061
LLH Hospital, 16th Street, Sanaya-7, Industrial Area, Sector 43, M1 Musaffah, Abu Dhabi; Contact Number - +971 2 555 7711
Mediclinic Hospitals, LLC, Al Mada Complex, Next to Choithram Supermarket, Khalifa Street, Al Ain City, Abu Dhabi; Contact Number - +971 3 766 7666
Central Hospital LLC, Sheikh Zayed Street, Mysaloon Near Clock Tower, Sharjah; Contact Number - +971 6 563 9900
Sharjah Corniche Hospital, Corniche Plaza II, 10th Floor, Opposite Marbella Resort, Buhaira-Corniche Al Buhaira Street, Sharjah; Contact Number - +971 6 575 1222
Thumbay Hospital Day Care, Near Rolla Mall, Opposite Al Kabael Centre, Sharjah; Contact Number - +971 6 544 0555
Amina Hospital, Al Quds Street, P.O. Box: 5625, Ajman; Contact Number - +971 6 711 4444
Sheikh Khalifa General Hospital, University Street, Ajman; Contact Number - +971 6 711 8307
Thumbay University Hospital Complex, Al Jurf, Rashid Al-Khadar Street, Ajman; Contact Number - +971 6 770 5555
Sheikh Khalifa Specialty Hospital, Al Shohada Road, Truck Road. Ras Al Khaimah; Contact Number - +971 7 201 10371
Al Hudaibah Medical Centre, 1st Floor, Al Hudaibah Building, Next to Al Nakheel Pharmacy, Oman Street, Al Nakheel, Ras Al Khaimah; Contact Number - +971 7 222 2188
Al Reef Medical and Orthodontic Clinic, Muntasir Road, Near Manama Hypermarket, Al Nakheel, P.O. Box: 858, Ras Al Khaimah; Contact Number - +971 7 228 3838
Thumbay Hospital, Sheikh Khalifa Bin Zayed Road, Next to Fujairah Football Club and Stadium, P.O. Box: 7585, Fujairah; Contact Number - +971 9 224 4233
National Medical Centre, Same Building of Arabian Auto Parts, Beside Fortune Royal Hotel, Rugaylat Road, Gurfa, Fujairah, P.O. Box: 1360, Fujairah; Contact Number - +971 9 223 2064
Al Hayl Medical Centre, Al Hayl Industrial Area, Opposite Fujairah Plastic Factory, Fujairah; Contact Number - +971 9 222 1920
Sheikh Khalifa General Hospital, Al Salama Street, Opposite Ministry of Social Affairs, Umm Al Quwain; Contact Number - +971 6 706 1111
Dr. Anmar Dental Centre, Flat 207, Alandus Building, King Faisal Road, Al Ras Area, Umm Al Quwain, P.O. Box: 002036; Contact Number - +971 6 545 2542
Dr. Muna Khalfan Medical Centre, Flat No. 202, Al Dana Building, Near NBQ Bank, Umm Al Quwain; Contact Number - +971 6 49 222
NAS Restricted Network
Aster Specialist Medical Centre, International City, The Pavilion Mall, Retail-10, ICP-RT-11/11A/11B, France Cluster, International City, Dubai; Contact Number - +971 4 427 9554
Moopen Polyclinic Branch of DM Healthcare LLC, Al Muteena, Al Muteena Building, Project 1, 8703, Dubai; Contact Number - +971 4 344 0250
Lifeline Hospital LLC, Adjacent to The Gardens, Next to Jebel Ali Primary School, 49886, Dubai; Contact Number - +971 4 884 5666
ADNOC-Al Ruwais Hospital, Al Ruwais, Al Dhafra Region, Abu Dhabi; Contact Number - +971 2 602 0535
Danat Al Emarat Hospital for Women and Children, Abu Dhabi Gate City, Abu Dhabi; Contact Number - +971 2 614 9999
New Medical Centre Specialty Hospital, Opposite Baladiya Park, Shakhboot Bin Sultan Street, Near Ayla Hotel, Al Ain, Abu Dhabi; Contact Number - +971 3 755 5999
Emirates International Hospital, Al Muntazah Street, Near Coral Beach Hotel, Sharjah; Contact Number - +971 6 516 9100
Al Furqan Medical Centre, Salem Saeed Omai Al Jaberi Building, Fourth Industrial Street/ Industrial Area 11, Sharjah; Contact Number - +971 6 535 3868
Access Al Rolla Medical Centre, Ibrahim Mohammed Al Medfa’a Street, ADNIC Tower, Opposite Union National Bank, Rolla, Sharjah; Contact Number - +971 6 561 2050
Al Nebras Medical Centre, Golf 2 Tower, Mezzanine Floor, Al Muntasir Road, Opposite ADIB, Ras Al Khaimah; Contact Number - +971 7 227 7007
RAK Hospital, Al Juwais, Al Qusaidat, Next to RAK Medical and Health Sciences University, Ras Al Khaimah, P.O. Box: 11393; Contact Number - +971 7 207 4444
Aster Medical Centre, Next to Malabar Gold and Diamonds, Opposite United Arab Bank, Al Nakheel, Muntasir, Ras Al Khaimah; Contact Number - +971 7 233 8866
Abdul Aziz Medical Centre LLC, Al Salam Building, Floor F, Office No. 5, Sheikh Maktoum Bin Rashid Street, Al Hamadiya, Ajman; Contact Number - +971 6 731 0722
Al Rukn Medical Centre, 1st Floor, Room #18, Building #3, Manr Al Amar, Opposite Al Hooth Supermarket, Ajman; Contact Number - +971 6 740 2209
NAS Super Restricted Network
Al Tadawi Specialty Hospital LLC, Al Tadawi Hospital Building, Umm Ramool Road, Near RTA Headquarters, Al Garhoud, Dubai, P.O. Box: 13079; Contact Number - +971 4 230 9999
NMC Hospital, Plot No. - 598-639, In front of Green Community, Al Zarouni Building, Dubai Investment Park 1, Dubai; Contact Number - +971 4 801 9129
Cedars-Jebel Ali International Hospital, Street No. 2, Jebel Ali Freezone, P.O. Box: 17666, MENA Jebel Ali, Dubai; Contact Number - +971 4 881 4000
Al Abeer Medical Centre Day Surgery Unit LLC, Building Number 5022, Fatima Bint Mubarak Street, Abu Dhabi; Contact Number - +971 2 633 0440
Burjeel Farha Hospital, Ashraj District, Bida Bin Ammar Road, 17th Street, Al Ain, Abu Dhabi; Contact Number - +971 3 709 9000
Medeor 24x7 Hospital, Opposite Empost, Madinat Zayed Area, Muroor Road, Abu Dhabi; Contact Number - +971 2 690 0600
Aster Hospital, Sheikh Saqr Bin Khalid Ali Qasimi, Al Bu Daniq, Sharjah; Contact Number - +971 4 440 0500
Aster Muwaileh Medical Centre, Bin Tharyem-8, Ground Floor, Muwaileh, BH Street, Sheikh Mohammed Bin Zayed Road, Sharjah; Contact Number - +971 6 535 8027
Ahlan Medical Centre, Above Maharajan Discount Centre, Opposite Sahara Centre, P.O. Box: 1498, Al Nahda, Sharjah; Contact Number - +971 6 530 5882
Al Afia Medical Centre, Al Jazeera Port Road, Near Al Hamra Pharmacy, Ras Al Khaimah; Contact Number - +971 7 244 7323
Carepoint Medical Centre, Bin Dhaher Road, Al Nakheel, In Front of Naeem Mall, Ras Al Khaimah; Contact Number - +971 7 233 3370
Marhaba Medical Centre, GF-02, Al Nakheel Building, Near Al Hooth Supermarket, Al Muntasir Road, Ras Al Khaimah; Contact Number - +971 7 236 4667
Al Shifa Medical Specialist Centre, Office #101, Bin Hamoodah Building, Al Badr Street, Al Bustan, P.O. Box: 922, Ajman; Contact Number - +971 6 744 9498
Golden Star Children’s Clinic, Ground Floor, Noor Building, Beside Ajman One Tower, Rashidiya 3, Ajman; Contact Number - +971 6 742 2730
Northern Al Ahliah Medical Centre, Al Waqf Building, Ground Floor, Behind Ajman General Post Office and NBAD, Ajman; Contact Number - +971 6 740 4941
Fujairah Port Medical Centre, Inside Fujairah Sea Port, Near Duty Free, Khorfakkan-Fujairah Road, P.O. Box: 1195, Fujairah; Contact Number - +971 9 222 8678
Suha Medical Centre, Makani No.: 34650 11816, Saleh Mosleh Aliasyoud Shehhi Building, Rugaylat Road, Al Bidya, Fujairah; Contact Number - +971 9 223 3360
Rivoli Eye Zone of Excel Enterprises LLC, G-05A, Ground Floor, Near Centrepoint, Fujairah City Centre, Fujairah; Contact Number - +971 9 223 0040
Yasmed Medical Centre LLC, Yasmed Medical Centre Building, New Industrial Area, P.O. Box: 533, Umm Al Quwain; Contact Number - +971 6 529 9064
Al Noor Clinic, Flat #1, 1st Floor, Sheikh Rashid Building, Jameya, Umm Al Quwain; Contact Number - +971 6 764 6373
Dr. Sunny Medical Centre, King Faisal Street, Near Carrefour Market, P.O. Box: 7641, Umm Al Quwain; Contact Number - +971 6 766 6933
NAS Worker Network
Blue Ocean Medical Centre, Mussafah Shabiya, ME10/Building No. C344, Abu Dhabi
Dr. Ragheed Tawfeeq Dental Centre, Villa 12, Opposite Al Zafranah Park, 112 Seeh Al Ghidhayyan Street, Al Muroor Road, Abu Dhabi
Health Clear Medical Centre, Ahmed Hamd Hameed Alsuwaidi Building, Shop No. 06, Mussafah Industrial Area M13, Abu Dhabi
Al Hana Modern Medical Centre LLC, 2nd Floor, Al Hana Centre, Al Mankhool Road, Al Jafiliya, Dubai
Abeer Al Noor Polyclinic, Afra Al Shaikh Mijrin Mohammad Al Kendi Building-11, Behind Al Futtaim Masjid, Near Delhi Restaurant, 18th Street, Frij Murar, Deira, Dubai
Access Clinic, Sapphire Mall, 1st Floor, Shop No. 39-42, Dubai Industrial Park, Saih Shuaib 2, Al Madeena Hypermarket, Dubai
Al Furqan Medical Centre LLC, Salem Saeed Omai Al Jaberi Building, Fourth Industrial Street/Industrial Area 11, Sharjah
Al Rabee Clinic, Flat No. 201, Block B, Baghlaf Alfazer Building, Al Khan Street, Industrial Area 2, Sharjah
Bright Smile Dental Centre, Al Tenaiji Building Office No. 302, Next to Super Bonanza Hypermarket, Muweilah Commercial, Sharjah
Al Ghail Medical Centre, Al Ghail Shopping Centre, Ras Al Khaimah
Retaj Medical Centre, Sheikh Mohammed Bin Salem Road, Near KFC and Pizza Hut, Al Dhait South B, United Insurance Building F1, Ras Al Khaimah
Thumbay Clinic, Next to Doubletree Hilton Hotel, Al Jazah Road, Al Nakheel, Ras Al Khaimah
Careplus Medical Centre, Flat No. 115, 1st Floor, KM Trading Building, Opposite Lulu Hypermarket, Ajman
Muzeira Medical Centre, Rashid Amar Building, 1st Floor, Al Muzairah, Dubai-Hatta Road, Ajman
Maryam Dental Centre, 203, 2nd Floor, Ibrahim Khalifa Al Saeedi Building, Sheikh Bin Humeed Street, Al Swan, Ajman
Emirates Medical Centre, Nasser Ali Khammas Building, Flat #106, Opposite Thomas Cook Al Rostamani Money Exchange, Behind Old Maternity Hospital, Gold Souk Roundabout, Sheikh Zayed Road, Fujairah
Aster Medical Centre, Opposite Choithram Supermarket, Hamad Bin Abdullah Street, P.O. Box: 7038, Fujairah
Al Sharq Medical Centre, Sheikh Mohammed Street, Near Dibba Municipality, Dibba, Fujairah
Ultimate Advanced Q Medical Centre, Al Masa 4 Building, Office No. 205, King Faisal Street, Umm Al Quwain
Thumbay Clinic, King Faisal Street, Al Ras, Umm Al Quwain
Aesthetica Dental Centre, Al Salama City, Al Qarayen 1, Al Ittihad Street, Umm Al Quwain
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NAS Services
Here are the main services offered by NAS TPA -
Claim Management - This third party administrator (TPA) offers you comprehensive claim management solutions that cover the entire claim cycle. NAS employs best-in-class automation techniques to boost the claim process performance and ensure effective cost management.
Preferred Provider Network - NAS TPA offers an intricately selected comprehensive network of healthcare providers across the Gulf region offering cashless or direct billing options to the insured. With such effective network management, NAS helps in negotiating exceptional rates, rebates, discounts, and payment terms.
Policy Administration - NAS has a dedicated team for policy administration operations that deals with census management, generating insureds’ health cards, and system incorporation of policy terms.
Pharmacy Benefit Management - Under this service, NAS TPA employs innovative technology and clinical expertise to enhance claim outcomes. It also ensures that the overall cost of prescribed medications decreases, while ensuring that the patient gets optimum care. The TPA uses high-end and automated tools and platforms to narrow down and regulate the pharmacy before the authorisation process, resulting in enhanced claim outcomes, boosted provider network penetration, and decreased prescription drug costs.
Integrated IT Solutions - NAS TPA uses an elite suite of integrated digital software solutions that have different modules to back all the aspects of healthcare benefits management.
Telehealth Services - This service enables insurance providers to connect with different members at various locations in real-time. With telehealth services, it becomes easy to remotely monitor the patient’s health, obtain consumer health information, and provide medical education to the providers.
Contact Centre - This is the main service offered by NAS. The primary motive of this facility is to provide members with efficient and effective assistance and technical aid.
Authorisation and Claim Processing - NAS offer 24/7 service to submit an authorisation request before initiating the treatment. It has skilled personnel who look into prompt authorisations for the opted coverage plan.
List of Insurance Companies Associated with NAS
Listed below are the insurance providers that have partnered with NAS to provide best-in-class coverage and services to the insureds -
Dubai National Insurance and Reinsurance - +971 4 295 6700
AMAN - +971 4 887 3363
Al Hilal Takaful - +971 800 220022
Abu Dhabi National Takaful Company - +971 2 410 7800
Tokio Marine and Nichido - +971 4 350 2777
Al Wathba National Insurance Co. - +971 600 544040
Watania (National Takaful Company PSC) - +971 800 928 2642
Al Fujairah National Insurance Company - +971 2 677 3429
Al-Ain Ahlia Insurance Company - +971 2 611 9999
Claim Procedure for NAS
In case you are seeking reimbursement for medical services, you can easily submit a reimbursement claim to NAS by following these steps -
Registration and Login - To register for the first time, you should be using your Emirates ID and date of birth. In case you do not have Emirates ID, the insurer will provide you with an e-card number that can be used to log in.
Fill in the Claim Form - This form usually needs to be duly filled in by your treating doctor with their stamp. If they fail to do so, your claim form might be disqualified unless considered by the insurance company at their discretion. You need to make sure to provide all the important information, especially your personal details, card number, and the names of those who are related to your diagnosis and medical treatment.
Keep the Documents Handy - You would be required to provide all the paperwork in either English or Arabic. The list of documents that you need to provide or upload with your filled-in reimbursement claim form are -
A copy of the insurance card or Emirates ID
Medical prescription from the treating doctor
For inpatient hospitalisation cases - discharge summary or medical report stamped and signed by the treating doctor.
Dated itemised invoices or receipts with paid stamp
Investigation results or reports such as lab reports, X-ray reports, and more
Submit the Claim Form - Submit the reimbursement claim form within 30 days from the date of treatment whether in or outside the UAE. Make sure that you upload all the documents in the NAS application or on the NAS website.
Claim Reimbursement - Once you submit the form, you will receive an acknowledgement mail with Unique Claim Reference Number or UCRN (usually provided on every claim you submit online).
The entire reimbursement process takes up to 15 working days. If you have uploaded all the documents, you will receive an alert along with a claim summary sheet. In case the documentation process is not completed, the insurance provider will notify you about the required additional or missing documents within 3 working days.
How to Connect with NAS in Case of Emergency?
Here’s how you can connect with NAS TPA services in emergency situations -
myNAS App - This is a dedicated mobile application for NAS cardholders. It can help you access important services from your health insurance policy in case of an emergency. The key features of this app include -
Searching for a medical facility or pharmacy
Searching for a general physician within the network
Booking an appointment with doctors across the UAE
Contact Centre - This is a dedicated helpline service that is active round-the-clock. It attends to customer queries related to network provider locations and specialities while managing chronic medication requirements and arranging for second medical opinions.
NAS Customer Care Number - You can call on +971 2 6940 700 and +971 2 6717 550 in case of an emergency.
Have a look at some common questions related to NAS in the following section.
Ans: It is a type of health insurance plan that covers an individual against all medical expenses that they would incur during a medical emergency.
Q2. What does NAS insurance cover?
Ans: NAS covers you and your entire family in case of any medical emergency up to a certain amount as promised by the provider.
Q3. How can you activate NAS?
Ans: To start, download the mobile application - myNAS app and navigate to the "Registration" tab. Choose your preferred registration method (either Emirates ID or Card No.) and provide all the necessary details. Once you click on ‘Register’, an activation code will be sent to your email address. After you enter the code, you will be directed to the login screen upon successful registration.