MetLife Medical Insurance UAE
MetLife is a trusted insurance provider with over 150 years of global experience and 65 years in the Gulf. Headquartered in Dubai, it offers flexible health insurance solutions for individuals, families, and businesses. MetLife health insurance provides extensive coverage for routine doctor visits, emergency care, and hospital treatments. With a strong network of healthcare providers, its plans ensure affordability and access to high-quality medical care for UAE residents.read more
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AED 1 million Health cover starting @4/Day
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Information on this page is for general guidance only - not personalised financial or medical advice.Metlife Health Insurance UAE Plans
Compare & Buy Metlife Health Insurance Plans in UAE
Best MetLife Health Insurance plan in UAE
Here, we’ll walk you through the top MetLife medical insurance plan in Dubai, UAE :
| Plan Name | Essential Benefits Plan (EBP) |
|---|---|
| Annual Benefit Limit | AED 150,000 |
| Network Type | EBP Network |
| Co Participation | Co-Pay 20% Max up to AED 500 |
| Territory of Coverage | UAE Only |
| View Quotes | |
Why Should You Choose Health Insurance from MetLife Insurance?
Here’s why you should go for MetLife medical insurance –
- Comprehensive coverage at affordable rates
- Digital access to the policy through the myMetLife portal and mobile app
- Exclusive access to MetLife 360Health
- MetLife Discount Card
- Quick and transparent claim process
- Broader hospital network
Features and Benefits of MetLife Health Insurance in UAE
MetLife offers a range of features and benefits designed to help you stay healthy. Here are the key benefits of MetLife medical insurance plans.
- Wide Coverage – The health policies of MetLife cover regular doctor visits, inpatient and outpatient care, specialist consultations, emergency treatments, and hospitalisation.
- Diagnostic Services – You get access to lab tests, X-rays, and other medical exams that your licensed doctor prescribes.
- Prescribed Medication – You can get prescribed medications through network pharmacies. The bills are covered via reimbursement and direct billing.
- Emergency Medical Treatment – With a MetLife health insurance plan, you get round-the-clock emergency support, ambulance, and hospitalisation service when medically necessary.
- Preventive Services – It covers all DHA-approved vaccinations and immunisations, which supports early detection and prevention.
- Maternity Benefits – Cover for maternity care and childbirth services is available as per the insurance policy.
- Physiotherapy Coverage – MetLife health plans go beyond regular coverage. Most policies include physiotherapy sessions referred by an orthopaedic doctor with the right prescription.
- Direct Billing Network – If you get treated in a network hospital, you don’t need to pay upfront. The insurer will cover the bills — you only need to pay the deductibles or co-payments.
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What is Included & Excluded Under MetLife Health Insurance in UAE?
Here are the inclusions and exclusions for MetLife medical insurance plans —
|
Inclusions |
Exclusions |
|---|---|
|
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Disclaimer – Review your specific documents and the Table of Benefits via the myMetLife portal to get an idea of all the details of your coverage.
Why Choose MetLife Insurance?
Here is the list of reasons why you must choose MetLife health insurance coverage.
- Variety of Health Insurance Plans: Unlike other medical insurance providers, MetLife comes with a wide range of health insurance plans including dental care and vision services. It has plans to cover for cancer treatment, accidental insurance, and a lot more.
- Easy Claim/Renewal Process: MetLife comes with a hassle-free claim and renewal process for its clients. All you need to do for the claim settlement is visit the MetLife online portal and upload your documents. Once done, just wait for your claim to be approved.
- Fulltime Help and Support: MetLife offers full-time help & support services for clients. From registration to claims, the support teams guide you through the steps.
- Competitive Compensation: MetLife health insurance plans offer various supplemental compensation programs to help you establish a long-term relationship with the company.
Different Types of People Who Can Buy MetLife Medical Insurance
MetLife medical insurance is designed for individuals across different categories in the UAE. Here’s who can benefit the most from its plans.
|
Customer Type |
Reasons |
|---|---|
|
Individuals |
Suitable for residents looking for affordable coverage for outpatient care, everyday health needs, and emergencies |
|
Working Professionals |
MetLife insurance plans are great for employees who don’t get employer-provided health benefits |
|
Families |
|
|
Self-employed and Freelancers |
Access to flexible coverage for independent professionals who won’t have employer health insurance |
|
Dubai or Abu Dhabi Residents |
MetLife also offers city-specific plans like Basic Individual Medical for Dubai and Flexi Insurance for Abu Dhabi. |
How to File a MetLife Health Insurance Claim in UAE?
You can easily file your MetLife medical insurance claim through the myMetLife web portal or the official mobile app. The claim process is straightforward, fast, paperless, and transparent.
Via myMetLife Mobile App
- Log into the myMetLife mobile application
- Tap the ‘Submit a New Claim’ tab
- Confirm your bank details
- Select the claim type from Inpatient or Outpatient
- Select the country where you got the treatment, the currency type, the treatment start date, and the total claimed amount
- Affix the required documents (including receipts, prescriptions, medical reports, and more)
- Confirm the terms and conditions box
- Click on the Submit button
- Once done, you will receive a claim reference number by email
Via myMetLife Web Portal
The process remains the same and can be completed on MetLife’s official website. You can log into your account, choose the option to file a claim, and proceed with on-screen instructions.
Note – Make sure to submit the claim within 90 days from the date of the treatment.
|
What Happens after Submission?
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Documents to File a MetLife Health Insurance Claim
To ensure a timely and smooth claims process, MetLife requires you to provide specific documents as per the type of claim. Take note of the lists below to have the right documents for claim approval.
For Outpatient Claims
- Official receipt from the attending doctor
- Itemised pharmacy bill
- Lab test, X-ray receipts and results
- Referral letter (if applicable)
For Inpatient Claims
- Itemised hospital bill
- Attending physician’s or surgeon’s receipt
- Hospital discharge summary
- Diagnostic test results
How to Contact MetLife in the UAE?
It’s quite easy to connect with MetLife in the UAE for any assistance with claim-related queries, policy support, or general information. Find below the key details —
- Customer Support Hotline – 800-METLIFE (800 6385433)
- MetLife Office – Regional Headquarters in Dubai
- Online Support Channels – www.metlife.ae, myMetLife web portal or mobile app
- For ethical concerns, fraud reporting, or formal complaints, you can contact the Ethics and Fraud Helpline. This option is available on the official website.
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How do you submit a medical insurance claim with MetLife?
You can easily submit a claim via the myMetLife web portal or mobile application. After logging in, choose the option to file a claim and upload the right documents. You can also track the claim status on the mobile app in real time.
Do you need to submit claims for in-network treatments?
No, you don’t need to separately file a claim for in-network treatment. Usually, you present your insurance card — the hospital bills the insurer directly. However, you should pay deductibles, if any.
What is the deadline to submit claims?
All health insurance claims should be submitted within 90 days of the date of treatment.
Can you connect with MetLife outside the business hours?
You can submit general enquiries online at any time. For emergencies, you can contact the 24/7 emergency support listed in your policy documents.
What should you do if your claim gets rejected?
You will receive an email with an Explanation of Benefits (EOB) explaining why your claim is not approved. You might need to submit extra documents or contact MetLife’s customer service for clarity.
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