What are the primary parameters for evaluating car insurance premiums?

The following are some of the key factors considered for assessing car insurance premiums — Driving experience of the person Age of the car Excess or deductibles Features and specifications of the car

I want to buy Fidelity United car insurance. What documents do I need to submit?

To buy car insurance from Fidelity United, you must submit the following documents — Driving licence Emirates ID Vehicle registration certificate Previous car insurance claim record (if any)

Which services are included within the roadside assistance car insurance coverage?

The following services are usually included — Battery boost service Flat tyre service Lockout service Vehicle towing service Emergency fuel delivery service

Fidelity United Car Insurance

Fidelity United stands as one of the longstanding and highly reputable entities in the UAE insurance sector. Originally known as the United Insurance Company, it was renamed 'Fidelity United' in 2018 following a collaboration between the Lebanese insurance market leader — 'Fidelity Assurance and Reinsurance SARL — and the United Insurance Company.read more

Written ByNupur JainSenior Content Writer (Expertise - Motor Insurance)

Reviewed ByToshita Chauhan BalochiChief Business Officer – General Insurance @ Policybazaar.ae

Last updated on 27 January 2026Editorial Standards

The company caters to both individual and business insurance needs, with the former including motor, health, travel, home, and pet insurance. Under car insurance Dubai, Fidelity United provides both comprehensive and third-party liability coverage.

Top Car Insurance Plans in UAE

Get the Best UAE Car Insurance Plans for your Car

*Above mentioned prices are for Honda City EX 1.5L, 2022 model.

Features and Benefits of Fidelity United Car Insurance

Given below are the key features and benefits of having a Fidelity United car insurance policy in the UAE —

Immediate Online Processing

Fidelity United offers the convenience of purchasing car insurance through online channels, streamlining the process for individuals. This not only saves time but also enables users to explore various options without the necessity of visiting the insurer's office in person.

Prompt Claim Settlement

Policyholders can trust that their claims will be swiftly processed by the relevant authorities, providing them with a sense of assurance.

24/7 Customer Support

Customers can access assistance regarding their insurance policies at any time through Fidelity United's dedicated customer support team.

Cost-Effective Premiums

Fidelity United provides car insurance at affordable premiums, allowing individuals to access coverage for their cars without straining their budgets.

Types of Fidelity Car Insurance in the UAE

With Fidelity United, you can go for comprehensive car insurance or third-party liability car insurance.

Here are the key inclusions of the comprehensive plan of Fidelity United car insurance in UAE —

Inclusions of Fidelity United Car Insurance

Oman Geographical Extension (Own Damage)
Third-Party Liability Bodily Injury
National Ambulance Service
Repairs at dealer /Agency or our approved workshops
Vehicle Own Damage
Car Replacement (Not At Fault)
Windscreen Accidental Damage Excess Waiver
Third-Party Liability Property Damage
No-Claim Discount
Emergency Medical Expenses
Personal Belongings
24 Hours Emergency Road Side Assistance
Door Lock Replacement

Fidelity United Car Insurance: Add-Ons

You can always include additional coverages within your basic policy through add-ons or riders. Note that these additional coverage features can be obtained for free or a nominal additional premium —

Personal accident benefit (driver)
Personal accident benefit (passengers)
Rental car facility (replacement car for 5 or 10 days)
Personal belongings cover for private vehicles
Extension to cover special paints/stickers/graphics
Extension of the geographical scope of own damage cover to include the Sultanate of Oman
Loading and unloading cover
Cover against natural calamities such as floods, storms, hurricanes, and earthquake
Tool of trade extension
Orange Card – Extension of TP cover to include GCC countries

Documents Required for Obtaining Fidelity United Car Insurance

Given below is a complete list of documents required for buying Fidelity United car insurance in UAE —

Emirates ID
Driving licence
Vehicle registration certificate
Previous car insurance claim record (if any)

Note: The provider may ask for any additional documents as per its requirements.

How to File a Claim for Fidelity United Car Insurance in the UAE?

In case of an accident, it is always suggested to file a car insurance claim at the earliest. If you are a Fidelity United car insurance policyholder, simply file a claim by sending all the details and essential documents to customercare@fidelityunited.ae.

If you face any issues during the process, seek assistance by speaking to one of the insurer’s representatives at 800842.

Contact Details and Customer Care of Fidelity United Car Insurance

Online Queries

Individuals can file their complaints or provide feedback through the ‘Contact Us’ section on the official website of Fidelity United.

Offline Queries

For any questions regarding Fidelity United car insurance, one can visit the insurer’s office and get assistance from one of the officials.

Listed below are the addresses of the offices of Fidelity United in different Emirates —

Location	Address
Dubai	Office B703, The Opus by Omniyat, Block B, 803 Al A'amal St, Business Bay, Dubai
Abu Dhabi	F9C9+4WG Bloom Central, Marriot Hotel Al Wahda, Al Tibbiya, Abu Dhabi – Office 407, Airport Road, Al Manhal, W13-01, Abu Dhabi
Fujairah	Hamad Bin Abdulla Road, Fujairah Town Center, Fujairah
Ras Al Khaimah	26-13 81A St. Al Dhait, Ras Al Khaimah
Sharjah	City Gate Tower, Etihad Road, Sharjah

For Quick Inquiry - For any immediate assistance, reach out to the nearest insurer’s office in your Emirate. Alternatively, dial 800 842, which is the Fidelity United car insurance contact number (toll-free).