HSBC Home Insurance

What is HSBC Home Insurance?

HSBC home insurance is a comprehensive insurance solution to financially protect your property, its contents, and your personal liabilities against unexpected events like accidents, fire, theft, water damage, and natural disasters. Offered in partnership with GIG Gulf, this policy is marketed under the ‘Home Comfort’ insurance plan and is available for both homeowners and tenants across the UAE.

With this type of HSBC household insurance, you get coverage for —

1. The physical structure of your home (building insurance)
2. Your home contents (furniture, electronics, valuables, and more)
3. Personal belongings inside and outside your home
4. Optional cover for domestic helpers
5. Liability coverage in case of injury or damage to third parties

If you’re looking for HSBC building insurance to protect the structure or HSBC home contents insurance to secure your valuables, this policy is flexible and can be tailored to suit your needs.

Features and Benefits of HSBC Home Insurance

HSBC home insurance, under the GIG Gulf ‘Home Comfort’ policy, provides a wide range of features that combine affordability, flexibility, and extensive protection. Given below are the key benefits of HSBC household insurance — 

• Instant Coverage: Apply online and get immediate cover — no waiting period.
• Affordable Premiums: Coverage generally starts from just AED 2 per day. This makes HSBC household insurance one of the most cost-effective options in the UAE.
• 24/7 Emergency Assistance: Coverage includes services like plumbing, electrical repairs, locksmith assistance, and glasswork — up to AED 700 per emergency, three times a year.
• Customisable Cover Options: Choose between building insurance, home contents insurance, and personal belongings cover depending on your needs.
• Alternative Accommodation or Rent Reimbursement: If your property becomes uninhabitable due to an insured event, you can claim up to 20% of the building or contents sum insured, for a period of up to 12 months.
• Liability Cover: The policy covers up to AED 5 million for injury or property damage to third parties or domestic helpers.
• Protection During House Moves: Your contents are insured even during local moves within the UAE, provided it’s done by professional movers.
• Personal Belongings Cover Anywhere: Valuables, portable electronics, and watches are covered even outside your home (globally) for up to 90 days per year.
• Domestic Helper Cover: Optional add-ons to cover domestic helpers’ accidental death, medical expenses, and repatriation costs are available.

What is Covered in HSBC Home Insurance?

The key inclusions under HSBC household insurance are —

🏠 HSBC Building Insurance Covers

1. Fire, explosion, lightning, and earthquake
2. Storm and flood damage
3. Riot, strike, and vandalism
4. Water leakage from pipes or fixed installations
5. Accidental damage (if selected)
6. Theft with violent or forcible entry
7. Falling aerials or trees
8. Breakage of fixed glass and sanitary fixtures
9. Alternative accommodation — up to 20% of the sum insured, max AED 500,000
10. Owner’s liability – up to AED 5 million

🛋️ HSBC Home Contents Insurance Covers

• Damage or loss to household contents due to —
  • Fire, smoke, storm, flood
  • Riot or malicious damage
  • Water leakage
  • Theft (violent entry/exit)
• Accidental damage to home contents (optional)
• Spoilage of freezer food (up to 1% of contents limit)
• Visitor’s personal belongings (up to 1% of contents limit)
• Fatal injury benefit — AED 50,000
• Theft of keys — cost to replace locks (1% of contents limit)
• Home assistance service — up to AED 700 per call-out
• Alternative accommodation — up to 12 months (max AED 500,000)

🎒 Personal Belongings Cover (Optional)

Covers personal valuables inside and outside the home, including —

1. Watches, clothing, gadgets, and jewellery
2. Luggage and sports gear
3. Temporary coverage while traveling worldwide (up to 90 days/year)
4. Loss or damage due to violent theft or accidents

Note: Personal money and credit cards are covered up to 5% of the personal belongings limit. Passports and IDs are also covered (up to AED 1,000 per item).

👨‍👩‍👧 Domestic Helper Insurance (Optional)

1. Accidental death — AED 30,000
2. Medical expenses — AED 10,000
3. Repatriation — AED 5,000
4. Funeral and transport expenses

⚠️ Important: Single article limits apply AED 40,000 for contents and AED 10,000 for personal belongings unless declared and listed in the policy.

What is Not Covered Under HSBC Home Insurance?

While HSBC home insurance offers broad protection, certain risks, situations, and losses are specifically excluded. Here’s what is not covered under HSBC household insurance —

General Exclusions (Applicable to All Covers)

1. War and terrorism – Including riots resembling uprisings or war-like operations
2. Radioactive contamination or nuclear risk
3. Sonic bangs – Caused by aircraft flying at supersonic speeds
4. Pollution or contamination, unless resulting directly from a covered event
5. Cyber risks – Loss or damage from computer viruses or hacking
6. Unexplained loss or mysterious disappearance
7. Faulty design, poor workmanship, or defective materials
8. Damage to crops, plants, or trees
9. Losses from the use of drones
10. Pandemics or communicable diseases – Including COVID-19 or any future epidemic outbreaks
11. Consequential loss – Unless specifically covered elsewhere

Building & Contents Specific Exclusions

1. Loss while home is unoccupied for more than 60 days
2. Malicious damage by tenants or guests
3. Wear & tear, depreciation, mold, rot, vermin, or insects
4. Mechanical or electrical breakdown not caused by an insured peril
5. Damage to pets or livestock
6. Items not declared above the single article limit
7. Matching sets — Only damaged items will be replaced, not the entire set

Personal Belongings Exclusions

1. Theft without a police report
2. Theft from unattended vehicles unless items were stored in a locked compartment
3. Damage from cleaning, repair, or atmospheric conditions
4. Sports gear (while in use) or musical instruments
5. Personal belongings used for business or commercial purposes
6. Confiscation by customs or legal authorities

Exclusions for Domestic Helper Cover

1. Injuries from alcohol or drugs
2. Self-inflicted injuries
3. Helpers under 18 or over 65 years
4. Involvement in hazardous work or activities

Who Can Apply for HSBC Home Insurance?

Not everyone is automatically eligible for HSBC home insurance. To ensure the policy is relevant and applicable, certain conditions must be met. Let’s see who can apply for HSBC household insurance under the GIG Gulf Home Comfort plan —

1. You must be a UAE resident: Only individuals currently residing in the United Arab Emirates are eligible for the policy.
2. You must be an HSBC customer: The insurance is offered exclusively to existing customers of HSBC Bank Middle East Limited.
3. The property must be located within the UAE: The home being insured should be within the geographical boundaries of the UAE.
4. The rental or ownership contract must be in your name: If you're a tenant, the rental agreement must be under your name. If you own the home, ownership documents should reflect your name.
5. The home must be used for residential purposes only:  Commercial or business properties are not eligible under this insurance.
6. The building structure must meet GIG’s criteria; Generally, it must be built from brick, stone, or concrete with incombustible roofing material.

💡 Note: If your contents are worth more than AED 75,000 or you own high-value items exceeding AED 40,000 (for contents) or AED 10,000 (for personal belongings), you must declare these separately during application to get full coverage.

HSBC Home Insurance Claim Process

Filing a claim under your HSBC home insurance policy is a clear and well-structured process handled by GIG Gulf — the official insurance provider behind HSBC’s ‘Home Comfort’ policy. Given below is a step-by-step guide to how the claim process works —

1- Notify GIG Immediately: As soon as an incident occurs, contact GIG Gulf to register your claim.

• Call: 800 292
• Email: home.claim@gig-gulf.com
• Website: www.gig-gulf.com

2- Submit Initial Details: Upon your initial contact, GIG will send you a list of preliminary documents required for claim registration.

3- Provide Required Documentation: Common documents include

• Police report (in cases of theft or malicious damage)
• Original purchase receipt or proof of ownership
• Photographic evidence or video of the incident or damage
• Proof of item existence (e.g., instruction manuals, user guides, photos)
• Official ID or relevant property contract

4- Preserve Damaged Items: You must not dispose of any claimed item until assessed by a surveyor—except for perishable items like food.

5- GIG Assessment and Survey: GIG may send a professional surveyor to examine the damage or request further documentation. Assessment may involve home visits or remote validation.

6- Claim Approval and Settlement: After evaluating the documents and incident, GIG will approve, partially approve, or reject the claim based on the policy terms. If approved, compensation is processed via your preferred method (bank transfer, repair service, and so on).

🔧 24/7 Emergency Repairs

For urgent situations like burst pipes or electrical failures, use the Home Assistance service included in the policy. This feature covers — 

1. Plumbing
2. Electrical faults
3. Locksmith services
4. Window glass breakage

Limit: AED 700 per emergency / 3 emergencies per year

⚠️ Note: GIG Gulf handles all claims, not HSBC. HSBC’s role is limited to referring customers to GIG’s general insurance products.

Frequently Asked Questions