Understanding E Care Insurance: Benefits, Services & Contact Information

What is E Care?

E Care International Medical Billing Services Co. L.L.C, commonly known as E Care, is a healthcare management company that delivers quality services to insured members through an extensive network of clinics and hospitals. 

As a Third-Party Administrator (TPA), E Care Insurance acts as an intermediary between insurance companies and policyholders for efficient management of healthcare benefits and claims.

E Care envisions becoming the preferred 'Managed Care' company by providing appropriate medical care at affordable costs. Its mission focuses on delivering effective, efficient, and economical care to members.

Note: E Care is a TPA. Thus, E Care Insurance actually refers to its network of insurance providers.

Services Offered by E Care Insurance

E Care provides comprehensive healthcare management services that provide quality care through an extensive network of clinics and hospitals. 

Its primary services include the following — 

1. Claims Management: E Care oversees the entire claims process, from submission to settlement, so that claims are processed accurately and efficiently. This management helps in reducing errors and delays.
2. Medical Claim Processing: The company specialises in the precise handling of medical claims, verifying all necessary information to expedite the reimbursement process. This attention to detail minimises the chances of claim denials and helps members receive their entitled benefits promptly.
3. Worldwide Direct Billing: To improve convenience for its members, E Care Insurance offers worldwide direct billing services. This feature allows insured individuals to access medical services globally without the hassle of upfront payments, as the billing is managed directly between the healthcare provider and E Care.
4. Medical Auditing: Through comprehensive medical auditing, the TPA reviews and assesses medical claims to ensure compliance with established standards and accuracy. This process helps in identifying discrepancies and implementing corrective measures to maintain the integrity of the claims process.
5. Efficient Billing Process: The company simplifies the billing process by implementing efficient systems that reduce administrative burdens and improve the overall experience for both healthcare providers and insured members. This efficiency leads to faster processing times and improved satisfaction.
6. 24 x 7 Medical Assistance: Understanding that medical needs can arise at any time, E Care Insurance provides round-the-clock medical assistance. Members have access to necessary support and guidance whenever required, which further enhances their sense of security and well-being.

Health Insurers within the E Care Network

E Care collaborates with several esteemed medical insurance providers to offer comprehensive coverage and medical services. 

Two notable insurers within the E Care network are — 

1. Dubai National Insurance (DNI): Dubai National Insurance (DNI) is a prominent insurance provider in the UAE, offering a wide range of medical insurance products tailored for individuals and families. It provides cost-effective worldwide and regional plans suitable for residents of Dubai, Abu Dhabi, Sharjah, and other emirates. 
2. Takaful Emarat: Takaful Emarat is a leading Shariah-compliant insurance company in the UAE, specialising in health and life Takaful services. It offers comprehensive health insurance plans that prioritise well-being, covering everything from routine check-ups to critical care. Key benefits include a wide selection of plans, direct billing access, competitive contributions, and international assistance. 

Claim Process of E Care 

E Care Insurance offers a smooth and efficient claim process for its members. Here are the steps involved — 

1. Obtain Necessary Documentation: Collect all the relevant medical documents, including doctor's reports, hospital bills, prescriptions, and any other pertinent records related to the treatment received.
2. Complete the Claim Form: Fill out the claim form accurately so that all required fields are completed. This form may be available through the member login portal on the E Care Insurance website.
3. Submit the Claim: Submit the completed claim form along with the supporting documents through the designated channels. You can do this through the member portal or contact E Care directly.
4. Await Processing: Once submitted, the claim will undergo a review process to verify the information and assess eligibility. Members can monitor the status of their claims through the member portal.
5. Receive Reimbursement: Upon approval, the reimbursement will be processed and transferred to the member's designated account.

E Care Insurance Contact Number

For any inquiries or assistance, you can reach E Care International Medical Billing Services Co. L.L.C through the following contact details — 

Address

E Care International
Al Nasr Commercial Building, 3rd Floor, Office No. 310, Oud Metha,
P.O.Box: 52001, Dubai, UAE.

Contact Numbers

1. Helpline: 600 53 2273
2. Office: +971-4-3811500
3. Fax: +971-4-3705700

WhatsApp Support

For convenient support, E Care offers assistance via WhatsApp. Members can reach out by sending a message to:

1. WhatsApp Number: +971508850774

Frequently Asked Questions (FAQs)

Who can avail of E Care Insurance services?

E Care Insurance services are available to individuals and families who are insured under health insurance plans that are managed by E Care as a Third-Party Administrator (TPA). If your insurance provider is partnered with E Care, you can benefit from their claims management, medical assistance, and direct billing services.

How can I check if my insurance policy is managed by E Care Insurance?

You can check your insurance policy details by reviewing your health insurance card, which should mention E Care as the TPA. Alternatively, you can contact E Care directly through its customer service number or visit its website for confirmation.

Does E Care Insurance cover international medical treatments?

Yes, E Care Insurance provides worldwide direct billing services — depending on your insurance plan. This allows you to access medical care in different countries without paying upfront. It is recommended to check with your insurance provider for details on international coverage.

How long does it take for a claim to be processed?

The time taken for claim processing depends on various factors, including the completeness of the documents submitted and the insurance provider's policies. Generally, claims are reviewed and processed within a few days to a few weeks. 

You can track your claim status through E Care’s online portal or by contacting customer service.

How do I find hospitals and clinics that accept E Care Insurance?

E Care Insurance includes an extensive network of hospitals and clinics. You can find the complete list of healthcare providers covered under your policy by visiting the E Care Insurance website or contacting their customer support for assistance.

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