Union Health Insurance Customer Care

In today's digital age, Union Insurance provides a plethora of online channels for your convenience. However, they also have offices located across the UAE to ensure in-person and face-to-face assistance whenever you need it. Whether you're interested in acquiring a new policy, filing a claim, or simply seeking information, Union health insurance customer care is there to help.

Ways to Contact Union Health Insurance Customer Care

You can reach out to the Union health insurance customer care through various means:

• Toll-Free Number: 800 UIC4U (84248)
• General Inquiries: info@unioninsurance.ae
• WhatsApp: +971565029972
• Comments and Feedback: feedback@unioninsurance.ae

Working Hours

• Monday to Thursday: 8:00 am – 5:00 pm
• Friday: 8:00 am – 12:00 noon

Contact Form

If you have specific queries about your products, you can fill out the contact form and  a dedicated Union health insurance customer care team will reach out to assist you.

The details you will have to put in the form include:

• Name
• Email
• Mobile Code 
• Mobile Number
• Type of Request 
• Type of Insurance 
• Message

Office Locations

To further enhance accessibility, Union Insurance company has an extensive network of offices and branches across the country, these include:

Head Office: Single Business Tower, Sheikh Zayed Road P.O. Box 119227, Dubai, United Arab Emirates 

• Tel: +971 4 3787 777/764 
• Fax: +971 4 3787 778

Abu Dhabi (Motor Claims): Al Corniche Tower, Abu Dhabi Corniche P.O. Box 54524, Abu Dhabi, United Arab Emirates 

• Tel: +971 2 6906 555 
• Fax: +971 2 6906 556

Ajman (Motor Claims): Ground & Mezzanine Floors, Ajman Building, Sheikh Khalifa bin Zayed Road P.O. Box 1225, Ajman, United Arab Emirates 

• Tel: +971 6 7014666 
• Fax: +971 6 7014668

Al Ittihad (Motor Claims): Al Khabeesi Showroom, Plot 275-0, Ittihad Road P.O. Box 35272, Dubai, United Arab Emirates 

• Tel: +971 4 3787 444 / 447 
• Fax: +971 4 3787445

Sharjah (Motor Claims): Al Raha Tower, Showroom No. 2 P.O. Box 97733, Sharjah, United Arab Emirates 

• Tel: +971 6 5939 888 
• Fax: +971 6 5939 889

Dragon Mart: Office No. DHOFF15, First Floor, Near Business Center, Dragon Mart 1 - International City P.O. Box 119227, Dubai, United Arab Emirates 

• Tel: +971 4 2944915 / 2353181 
• Fax: +971 4 3787 778

Union Insurance is committed to providing you with the support and assistance you need, whenever and wherever you require it.

Register Your Health Insurance Claim in 3 Simple Steps

At Union Insurance, the claims submission process is pretty streamlined to make it as straightforward and hassle-free as possible. You can register your claim in just three easy steps, eliminating the need to send the original documents.

Step 1: Prepare the Following Details

To get started, make sure you have the following information ready:

• Your Registered Mobile Number
• Your Emirates ID, Membership ID, or Card Number
• A scanned copy of the duly filled claim form along with the necessary supporting documents.

Step 2: Register Your Claim

Click on "Register Claim" and select the appropriate ID type. Enter the corresponding ID number and upload the reimbursement claim form with all the required details. Simply tap "Upload Claim Form" and choose the file to complete this step.

With this user-friendly claims submission process, Union Health Insurance customer care aims to provide you with a seamless experience when registering your claims.

How to Register Complaints for Union Health Insurance Customer Care?

Union Insurance maintains an unwavering commitment to delivering superior customer service. In cases where customers believe that the service provided fell short of expectations at any point of contact, Union Insurance encourages them to initiate contact immediately.

All complaints are taken with the utmost seriousness, with Union Insurance viewing them as opportunities to enhance operational efficiency. The process followed by Union Health Insurance's customer care for handling complaints is outlined below:

• Submission of Complaint - Customers can submit their complaints through multiple channels, which include:
  • Visiting the official website at www.unioninsurance.ae
  • Dialing the toll-free number at 800-84248 (UIC4U)
  • Paying a visit to one of the Union Insurance branches
  • Sending an email to feedback@unioninsurance.ae
• Acknowledgement of Complaint - Upon the submission of a complaint, customers will receive an acknowledgment email containing a reference number for their records.
• Investigation of Complaint - The complaint is then forwarded to the relevant team for a comprehensive investigation.
• Resolution and Closure - In most cases, complaints are addressed and closed within a time frame of 2 to 7 working days.
• Seeking Further Action - In the event that customers are dissatisfied with the response or resolution provided, they retain the option to contact the relevant authority for further assistance.

Steps to Register Your Complaint through Website

To ensure the fair and swift resolution of grievances, Union Insurance requests customers to complete the complaint form on their website to initiate the process. This includes filling in details like:

• Name
• Email
• Mobile Number
• Category of Complaint
• Policy No.
• Message
• Attachment (optional)

Customers who choose to include attachments may use the "Upload your Attachment" section to provide relevant supporting documents.

Regulatory Bodies Reference 

Should a customer remain dissatisfied with the final response or encounter any delays in the resolution process, exceeding 15 working days, it is recommended to contact the relevant regulatory bodies while referencing the Union Insurance complaint reference number.

Insurance Authority Contact Information

• Tel: 00971 24990111
• Fax: 00971 24990111
• Email: contactus@ia.gov.ae
• Website: ia.gov.ae

Dubai Health Authority (for health insurance complaints)

• Tel (Toll-Free): 800342 (800 DHA)
• Fax: 00971 4 3113113
• Email: regulation@dha.gov.ae
• Website: dha.gov.ae

In a Nutshell

Union Insurance is a trusted partner for individuals and businesses seeking comprehensive insurance solutions in the UAE and the Middle East. Union Insurance health insurance customer care visualize commitment to customer satisfaction & exceptional support at every stage of their customer’s insurance journey, providing peace of mind and valuable protection.

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