AXA Health Insurance Customer Care

GIG Gulf, formerly known as AXA, is an insurance provider that operates under the license of the UAE Insurance Authority. As a well-established regional insurer with an 'A' rating, the insurer brings over seven decades of expertise to the insurance sector. AXA’s extensive portfolio of insurance offerings includes car insurance, travel insurance, home insurance, and health insurance, along with various other services. ...read more

HEALTH INSURANCE
AED 1 million Health cover starting @4/Day
Selecting health insurance for
  • Self/Family
  • Domestic Workers
  • Investor
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Health Insurance

4.6/5

15,000+

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Worldwide Coverage
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The above plans and premiums are for AED 1,000,000 Sum insured for 1 Adult of 30 Years for Dubai city.

In today's fast-paced world, health insurance is not just a safety net but a vital aspect of our well-being. AXA Health Insurance recognizes this importance and has streamlined its customer care services to ensure that policyholders receive prompt and efficient support when they need it most. In this article, we'll talk about how to get in touch with AXA Health Insurance's customer care team and the various services they offer.

Contact Us: Simplifying Your Queries

Getting in touch with the AXA health insurance customer care is a convenient process. If you have an inquiry or require assistance, all it takes is a few simple steps, which are as follows:

  • Input Basic Details - Simply go to the ‘Contact Us’ page on AXA’s official website - (https://www.axa.ae/en/contact-us/contact-form). Provide your first and last name, a valid email address, and your phone number. To expedite your query, include your policy number for reference.
  • Share Your Concern - Select the nature of your enquiry from the provided options. Whether it's a general inquiry or a specific issue related to your policy, AXA health insurance customer care is ready to assist. A message box allows you to describe your query in detail, ensuring that the customer service representative has all the necessary information to provide a tailored response.
  • Attach Supporting Documents - To further support your query, AXA health insurance customer care allows you to attach relevant documents. This is particularly helpful when filing claims or providing additional information. Supported file formats include JPG, JPEG, PNG, PDF, DOC, and DOCX, with a maximum file size of 2 MB.
  • Submit Your Query - Once you've filled in the required information and attached any relevant documents, simply click the "SUBMIT" button. This initiates the process of addressing your query or concern. AXA health insurance understands that your time is valuable and aims to respond promptly.

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Direct Billing for Medical Providers

For those seeking direct billing, AXA health insurance customer care offers a straightforward form for medical providers. This simplifies the process, ensuring that you receive the medical attention you need without the hassle of reimbursement.

  • Go to https://www.giggulf.ae/en/support/claims/health-insurance/direct-billing.
  • Fill out the form with the required details about your medical condition.
  • Click on ‘Print”.

Addressing Complaints: Your Concerns Matter

AXA health insurance customer care values feedback and addresses concerns in a structured manner. If you feel that your query requires escalation, the company provides a platform to raise a formal complaint. In a rare case where the call center team or your local branch is able to resolve your concern, you can submit a formal complaint by following these steps:

Step 1: Gather Personal Information

  • Provide your first name.
  • Enter your last name.
  • Share your email address.
  • Include your mobile number (in the format +971000000000).
  • Indicate your preferred method of contact regarding your complaint.

Step 2: Complainant Details

  • Specify whether you are raising this complaint on behalf of someone else.

Step 3: Policy Information (Optional)

  • If applicable, provide:
    • Your Policy number.
    • Your Membership number.

Step 4: Describe Your Complaint

In the provided text box, explain the background and details of your complaint. Be sure to include:

  • Dates of the incidents or events related to your complaint.
  • Names of individuals you may have already spoken to about this issue.
  • Any actions taken thus far to address the problem.
  • If your complaint pertains to a claim, include the claim reference number.

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Step 5: Upload Relevant Documents (Optional)

You have the option to upload supporting documents to aid in the resolution of your complaint. Acceptable file formats are:

  • JPG
  • JPEG
  • PNG
  • PDF
  • DOC
  • DOCX

Note: Ensure that the uploaded document is not larger than 2 MB.

After completing these steps, click the ‘submit’ button to send your complaint to AXA. You can expect a response and further assistance from the AXA health insurance customer care team to address your concerns promptly and effectively.

AXA Emergency Contact Details

In case of emergencies or immediate assistance, AXA health insurance customer care offers a dedicated helpline.

By calling 800 AXA (292), you can access round-the-clock support from 8 AM to 8 PM, seven days a week. Whether you have queries regarding endorsements, cancellations, or claims, this helpline is your direct line to assistance.

Claims Process Simplified

Before you proceed to submit your claim, make sure you have the following essential details and documents ready:

  1. Your policy and membership numbers.
  2. A fully filled-out claim form.
  3. Invoices that are relevant to your claim.
  4. Any additional supporting documents, as may be necessary.

Once you've submitted your claim, here's what you can expect:

  • You'll promptly receive a claim reference number through both email and SMS.
  • AXA Health Insurance customer care will keep you informed at every step of your claim process.
  • For claims involving bank transfers, expect them to be resolved within 5 working days. 

Key Points to Remember:

  1. Ensure that the claim form bears both the stamp and signature of the treating practitioner and your own.
  2. Remember to attach invoices along with their corresponding receipts or paid stamps.
  3. Supporting documents might encompass medical reports, laboratory test results, ultrasound reports, and referral letters.
  4. Keep copies of all original claims submitted online for a minimum of 12 months, as we may request them in the future.
  5. Should AXA require additional information to process your claim, you will be notified, and you can swiftly resubmit the necessary details online for expedited processing.
  6. Keep track of and manage your claims by using the reference number received via email and SMS when you initially submitted the claim through MyGIG or our claims retrieval page. Your attention to these details ensures a smoother claims process.

Global Assistance: Always Available

For additional information or international assistance, the provider offers contact numbers for both local and international policyholders. Reach out to the AXA health insurance customer care team at:

  • UAE: 800 2926
  • International: +97145074000

For AGH (Al Garhoud Hospital) customers:

  • AGH UAE: 800292777
  • AGH International: +97145074059

In a Nutshell

AXA health insurance places your well-being at the forefront. With a streamlined customer care system, they ensure that policyholders have easy access to support, whether it's for inquiries, claims, or addressing concerns. Their commitment to efficiency and prompt service makes AXA health insurance a reliable choice for your insurance needs.

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