GIG Gulf, formerly known as AXA, is an insurance provider that operates under the license of the UAE Insurance Authority. As a well-established regional insurer with an 'A' rating, the insurer brings over seven decades of expertise to the insurance sector. AXA’s extensive portfolio of insurance ...read more
In today's fast-paced world, health insurance is not just a safety net but a vital aspect of our well-being. AXA Health Insurance recognizes this importance and has streamlined its customer care services to ensure that policyholders receive prompt and efficient support when they need it most. In this article, we'll talk about how to get in touch with AXA Health Insurance's customer care team and the various services they offer.
Getting in touch with the AXA health insurance customer care is a convenient process. If you have an inquiry or require assistance, all it takes is a few simple steps, which are as follows:
For those seeking direct billing, AXA health insurance customer care offers a straightforward form for medical providers. This simplifies the process, ensuring that you receive the medical attention you need without the hassle of reimbursement.
AXA health insurance customer care values feedback and addresses concerns in a structured manner. If you feel that your query requires escalation, the company provides a platform to raise a formal complaint. In a rare case where the call center team or your local branch is able to resolve your concern, you can submit a formal complaint by following these steps:
In the provided text box, explain the background and details of your complaint. Be sure to include:
You have the option to upload supporting documents to aid in the resolution of your complaint. Acceptable file formats are:
Note: Ensure that the uploaded document is not larger than 2 MB.
After completing these steps, click the ‘submit’ button to send your complaint to AXA. You can expect a response and further assistance from the AXA health insurance customer care team to address your concerns promptly and effectively.
In case of emergencies or immediate assistance, AXA health insurance customer care offers a dedicated helpline.
By calling 800 AXA (292), you can access round-the-clock support from 8 AM to 8 PM, seven days a week. Whether you have queries regarding endorsements, cancellations, or claims, this helpline is your direct line to assistance.
Before you proceed to submit your claim, make sure you have the following essential details and documents ready:
Once you've submitted your claim, here's what you can expect:
Key Points to Remember:
For additional information or international assistance, the provider offers contact numbers for both local and international policyholders. Reach out to the AXA health insurance customer care team at:
For AGH (Al Garhoud Hospital) customers:
AXA health insurance places your well-being at the forefront. With a streamlined customer care system, they ensure that policyholders have easy access to support, whether it's for inquiries, claims, or addressing concerns. Their commitment to efficiency and prompt service makes AXA health insurance a reliable choice for your insurance needs.