Cigna Middle East is a vital part of the Cigna Corporation, a leading global health services company that serves over 180 million customers worldwide. With a strong presence in the Gulf Cooperation Council (GCC) markets, Cigna brings over 6 decades of global experience and more than 20 years in the Middle East. ...read more
The above plans and premiums are for AED 1,000,000 Sum insured for 1 Adult of 30 Years for Dubai city.
The above plans and premiums are for AED 1,000,000 Sum insured for 1 Adult of 30 Years for Dubai city.
Cigna health insurance plans are designed to offer quality and affordable healthcare solutions, extending to individuals, businesses, and government entities regionally and globally. Another benefit of these health insurance plans is the Cigna health insurance customer care.
With a prominent presence in key locations such as Dubai, Abu Dhabi, Kuwait, Oman, Bahrain, and Lebanon, Cigna health insurance customer care ensures that policyholders can quickly connect with the company in case of queries or concerns.
Branch Network for Cigna Health Insurance Customer Care
Let’s take a look at the key details related to Cigna customer care for health insurance policyholders -
Dubai Branch
Location: Level 1, The Offices 3, One Central, DWTC, Sheikh Zayed Road, PO Box 3664, Dubai, UAE
Telephone: 04/3620600
Abu Dhabi Branch
Location: Level 17, The Offices World Trade Center in Hamdan Street, Central Market, Al Markaziya, PO Box 3876, Abu Dhabi, UAE
Telephone: 02 659 4016
Kuwait Branch
Location: Al Hamra Tower, Floor 35, Al Shuhada Street, Sharq, PO Box - 5819, Kuwait City, Kuwait
Telephone: +965 22069101 / 22069102
Oman Branch
Location: Hormuz Grand Hotel, Upper Mezzanine Floor, Airport Heights Street, P.O Box 395, PC 118 Muscat, Sultanate of Oman
Telephone: +968 24252300
Bahrain Branch
Location: Bahrain World Trade Centre, Level 9 West Tower, Isa Al Kabeer Avenue Road 365 Block 316, Manama, Kingdom of Bahrain
Cigna, as a company, is known for transparently and swiftly resolving complaints. The well-defined process to manage complaints involves the following steps -
Raising a Complaint: You have the flexibility to initiate a complaint by contacting Cigna health insurance customer care’s dedicated customer service team or by sending an email to complaintsMENA@Cigna.com.
Acknowledgment: Upon raising a complaint, you can expect an acknowledgment from a dedicated Complaints Handler within two working days.
Thorough Investigation: Your complaint will be diligently investigated as per all the available information and documentation. In some instances, Cigna health insurance customer care may reach out to you for additional information.
Response Time: Cigna is committed to responding to your complaint within 15 calendar days, ensuring that your concerns are addressed promptly.
Detailed Report: Following the completion of the investigation, the Complaints Handler will provide you with a comprehensive account of the findings and Cigna’s final decision.
Escalation to Senior Management: If, for any reason, you are not satisfied with the decision, you have the option to escalate your concern to senior management who will review and respond within two working days.
Referral to Regulatory Bodies: Should you find the resolution still unsatisfactory, you can refer your case to the local regulatory bodies, seeking their impartial judgment.
Pursuing Legal Action: In the rare case that you remain dissatisfied with the regulatory ruling, you retain the option to pursue private legal action.
Multiple Avenues for Filing a Complaint
To facilitate a seamless process, Cigna offers various channels for submitting a complaint:
Send an email with relevant supporting material to: ComplaintsMena@cigna.com
Complete the Complaint form and include any supporting documents, if available.
Contact any of the numbers conveniently listed on the back of your insurance card.
Submit a letter along with any supporting material, to the nearest Cigna location.
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Both Self and Family
Family without Self
Domestic Workers
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