Orient Health Insurance Customer Care

Orient Insurance Company, established in 1982 under the esteemed Al-Futtaim Group, is a leading force in the UAE insurance market. Boasting a substantial paid-up capital of AED 500 Million, the highest in the industry, and ISO 9001 Quality Management Certification, Orient Insurance operates an extensive branch network spanning multiple Emirates within the UAE, as well as internationally in Oman and Bahrain. This insurer plays a pivotal role in the UAE's major projects, actively contributing to the nation's economic growth.read more

We Are Rated

4.7/5

★★★★★

44,602

Reviews

2 Million+

Trusted Customers

35+

Insurance Partners

1 Million+

Policies Sold

Written ByMousree DasSenior Content Writer (Expertise - Health and Travel Insurance)

Reviewed ByToshita ChauhanBusiness Head - General Insurance

Last updated on 26 March 2025Editorial Standards

Regulatory credentials

Licensed by the Central Bank of the UAE (Registration No. 123)

DHA Health Insurance Intermediary Permit No. BRK-00041

Emirates Insurance Federation Membership No. B81

Information on this page is for general guidance only - not personalised financial or medical advice.

Health Insurance UAE Plans

Full Access

Dubai Insurance

Plan NameValue N4 (Remnto)

Medical Cover (AED)250,000

Starting FromAED 2,114/Yearly

NetworkDubai Care

Full Access

Cigna

Plan NameHealthguard Regional

Medical Cover (AED)2,750,000

Starting FromAED 12,981/Yearly

NetworkGeneral

Full Access

GIG Gulf (Previously AXA)

Plan NameGlobal

Medical Cover (AED)7,500,000

NetworkIn-house A1

GP Clinic

Takaful Emarat

Plan NameECARE BLUE

Medical Cover (AED)150,000

Starting FromAED 1,209/Yearly

NetworkE CARE Blue

Specialist Clinic

Orient Takaful Insurance

Plan NamePlan 5

Medical Cover (AED)1,000,000

Starting FromAED 1,561/Yearly

NetworkNEXTCARE RN3

Plans shown as per selected filters. T&Cs apply

When it comes to health insurance, it's not just about coverage; it's about having a reliable partner who understands your needs and concerns. Orient Health Insurance, a part of Al-Futtaim, is committed to providing excellent customer care to ensure a smooth and hassle-free experience for its policyholders. From sending inquiries to registering complaints, their customer-centric approach aims to address your needs promptly and efficiently.

Contact Information for Orient Health Insurance Customer Care

Orient Health Insurance offers multiple channels for reaching out to their team. Whether you have a question, need assistance, or simply want to make an inquiry, the following options are at your disposal:

Online Portal -

Visit their official website
Click on ‘Contact us’
You’ll be asked to input the details in the form provided, these include:
- Full Name: Provide your name for personalized assistance.
- Email Address: Share your email address for effective communication.
- Country of Residence: Select your country of residence.
- Phone Number: Include your contact number for direct support.
- Subject: Choose the subject that best represents your inquiry.
- Message: Enter your message to convey your concerns or requests.
Once you've filled in your details, simply hit "SUBMIT," and their team will be ready to assist you.

Key Personnel Contact Details

Orient Health Insurance boasts a team of key personnel who are readily available to address your concerns. These professionals are dedicated to ensuring that your insurance experience is as seamless as possible. Here are some of the key figures:

Group President: Omer Hassan Elamin
- Tel: +971 4 2531 300
- Email: Omer.Elamin@alfuttaim.com
Deputy Chief Executive Officer UAE: Xavier Arputharaj, Chartered Insurer
- Tel: +971 4 2531 450
- Email: Xavier.Arputharaj@alfuttaim.com
Deputy Chief Executive Officer: Vamshidhar Vanama
- Tel: +971 4 6052 304
- Email: Vamshidhar.Vanama@alfuttaim.com
Chief Marketing Officer: Fadi Awni Alahmadi, ACII
- Tel: +971 4 2531 475
- Email: Fadi.Awni@alfuttaim.com
Chief Health Insurance Officer: Wissam Khalifeh, F.L.M.I., Diploma in Actuarial Sciences
- Tel: +971 4 2531 403
- Email: Wissam.Khalifeh@alfuttaim.com
Group Chief Financial Officer: Mono Mathew, FCA, DISA
- Tel: +971 4 2531 331
- Email: Mono.Mathew@alfuttaim.com
Chief Underwriting Officer: Balaji Rao
- Tel: +971 4 2372 764
- Email: Balaji.Rao@alfuttaim.com
Chief Technical Officer: Rohana Alagiyage, F.C.I.I
- Tel: +971 4 2531 570
- Email: Rohana.Alagiyage@alfuttaim.com

These individuals are at the helm of Orient Health Insurance and are committed to providing you with the best possible service.

Registering Complaints with Orient Health Insurance Customer Care

Orient Health Insurance takes customer feedback seriously and has established a simple process for registering complaints. If you ever encounter an issue or have concerns, you can trust that they will address it promptly. Here's how you can register complaints:

Visit their website.
Click on the "Contact us" section.
Select "complaints" as the option and describe your complaint.
Submit the complaint.

Their dedicated team will respond within 3 working days, and the overall closure of the complaint is expected within seven working days. However, if you remain dissatisfied, you have the right to refer your complaint to the regulator.

Regulator Information

In case you are dissatisfied by the resolution of your complaint by Orient health insurance customer care, you can contact the regulating authorities at:

Website: https://ia.gov.ae/en/ia/contact-us
Email: Customer.Service@ia.gov.ae
Call Center: 800(IAUAE)42823
Fax: 025572111

The Orient Health Insurance’s comprehensive customer care approach reflects its commitment to ensuring that your insurance experience is worry-free. From inquiries to resolving issues, the customer care is there to assist you at every step of the way.