RAK Health Insurance Customer Care

Ras Al Khaimah National Insurance Company (RAK Insurance) has grown significantly since its founding in 1974. With AED 121,275,000 in capital, the company aims to provide "Simply Better" insurance solutions to individuals and businesses across the UAE. They prioritise customer-focused insurance products and embrace digital innovation to improve operational efficiency and enhance the customer experience through a user-friendly mobile app and online portal. ...read more

AED 1 million Health cover starting @4/Day
Selecting health insurance for
  • Self/Family
  • Domestic Workers
  • Investor
Health Insurance



Worldwide Coverage
Wide Choices
Expert Advice

The above plans and premiums are for AED 1,000,000 Sum insured for 1 Adult of 30 Years for Dubai city.

In the fast-paced world we live in, it's comforting to know that we have a reliable partner to safeguard our financial well-being. RAKINSURANCE is here to provide you with the best insurance solutions, and they take customer service seriously. With offices across the United Arab Emirates, RAKINSURANCE health insurance customer care offers a dedicated Customer Happiness Department to address any concerns or feedback you might have.

Customer-Centric Approach of RAKBANK

At RAKINSURANCE, customers are at the heart of everything they do. Whether you're an existing policyholder or considering their services, their commitment to exceptional service is unwavering. RAKBANK health insurance customer care team is readily available to assist you with any questions or issues you may encounter.

Contact Options for  RAKBANK Health Insurance Customer Care Team

RAKINSURANCE understands that customer convenience is key, and they offer various contact options to meet your preferences. You can reach out to them via phone, email, or even through live chat. Plus, with several branch locations, their  RAKBANK health insurance customer care team  is just around the corner when you need them.

  • RAKINSURANCE Head Office - RAK: Located in the RAKBANK Building on Al Jazeera, Sheikh Saqr Bin Mohammad Al Qasimi Road, RAKINSURANCE's head office is equipped to handle a wide range of inquiries. You can reach them at +971 7 227 3000 or fax them at +971 7 228 8500.
  • Ras Al Khaimah Office - If you're in the Ras Al Khaimah area, visit them on Al Jazaa Street, near the DoubleTree Hilton Hotel. You can also call them at +971 800 7254.
  • Dubai Office - For those in the bustling city of Dubai, RAKINSURANCE is located on the 4th floor of the Sultan Business Center Building in Oud Metha, close to Lamcy Plaza. Contact them at +971 4 222 8866 or fax them at +971 4 222 7400.
  • Abu Dhabi Office - Located on Hamdan Street, RAKINSURANCE's office in Abu Dhabi is at your service. Simply dial 07-2028888, and their team will be ready to assist.

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A Convenient Option for Your Queries

RAKINSURANCE understands the value of your time and convenience. That's why the RAKBANK health insurance customer care team offers a "Call Me Back" option on their website.

If you prefer to have a member of their dedicated Customer Care team call you, it's as easy as filling out a brief form.

You provide your name, phone number, and a message, and RAKINSURANCE will ensure that a member of their team contacts you at your preferred time.

This user-friendly feature is designed to make your experience as smooth as possible, allowing you to get the information you need without the hassle of waiting on hold. It's just another way RAKINSURANCE demonstrates its commitment to providing top-notch customer service.

Complaint Resolution

RAKINSURANCE is committed to resolving any complaints promptly and efficiently.  RAKBANK health insurance customer care team will collect the necessary information to understand your concerns fully. While they aim for swift resolution, some matters may require additional research, extending the investigation process.

Once a resolution is reached, you'll receive a comprehensive explanation of remediation and any ensuing actions.

Feedback Matters for RAKBANK health insurance customer care team

Customer feedback is invaluable to RAKINSURANCE. They appreciate your insights and suggestions to help improve their services continuously. If you have any comments regarding the complaints process or any other aspects of their service, you can contact the Complaints Champion at complaints@rakinsurance.com.

Escalating Your Concerns

Should you find the resolution unsatisfactory and are not pleased with the RAKBANK health insurance customer care team , you can escalate your concerns to the respective Customer Happiness Department. RAKINSURANCE provides details for several regulatory bodies where you can voice your grievances:

  • Central Bank of UAE (Insurance Authority) Address: Aldar HQ Building, 16th Floor, Al Raha Beach Toll-Free: 800 (CBUAE) 22823 P.O. Box: 113332 Email: consumerhappiness@cbuae.gov.ae Website: www.ia.gov.ae
  • Department of Health Abu Dhabi Head Office (HOD) Address: Building 35 Kanadel Street, Al Rawda, Abu Dhabi, UAE P.O. Box: 5674 Telephone: 971 2 449 3333 Email: contact@doh.gov.ae Website: www.doh.gov.ae
  • Dubai Health Authority (DHA) Head Quarters, DHIC, 1st Floor, Sheikh Ahmed Square, Al Jaddaf, Dubai, UAE P.O. Box: 4545 Telephone: 800-342 (800-DHA) Email: regulation@dha.gov.ae, info@dha.gov.ae Website: www.dha.gov.ae

Submitting Your Complaint

If you need to submit a complaint, RAKINSURANCE provides a straightforward process. You can fill out their online form on their website (https://www.rakinsurance.com/complaints-form/), specifying the nature of your complaint, and they will promptly address your concerns. RAKBANK health insurance customer care team takes your privacy seriously, and by submitting the form, you accept their Terms of Use and Privacy Policy.

In an ever-changing world, RAKINSURANCE remains your steadfast partner, dedicated to protecting your financial interests. With a strong commitment to customer satisfaction, they're there for you when you need them. Your feedback, whether it's a compliment or a concern, helps them continually enhance their services. Contact  RAKBANK health insurance customer care team today, and experience a reliable partner for all your insurance needs.

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