SALAMA Health Insurance Customer Care

With a network of branches across the UAE, SALAMA's experienced team is dedicated to helping you choose the right health insurance plan for your unique needs.To ensure that customers' concerns are promptly and professionally addressed, SALAMA Insurance has implemented a comprehensive complaint handling procedure.

Submitting a Complaint

If you, as a customer, are dissatisfied with any of the services provided by SALAMA Insurance or believe that the company has not met the standards outlined in its Charter, you have multiple options for submitting a complaint:

• Online System: You can conveniently submit a complaint through the online system provided on the SALAMA Insurance website under the "Register a Complaint" section.
• Social Media: Complaints are accepted through social media platforms, making it accessible for customers to voice their concerns.
• Email: You can send your complaints via email to the designated email address.
• Call Centre: SALAMA Insurance's call centre is readily available to receive complaints over the phone.
• In-Person: If you prefer face-to-face interaction, you can discuss your complaints directly with SALAMA Insurance's employees at any of the company's offices.

Salama Health Insurance Customer Care Benefits

SALAMA Insurance takes all complaints seriously and is dedicated to responding promptly and professionally to every complaint received. The company follows a structured approach to handling complaints, as outlined below:

• Acknowledgment: SALAMA Insurance aims to acknowledge your complaint within one business day, providing you with the assurance that your concern is being addressed.
• Investigation and Resolution: Within 5 to 7 working days of receiving your complaint, SALAMA Insurance initiates a thorough investigation to understand the issue. A clear and effective action plan is proposed to resolve the matter, and the company actively seeks your feedback regarding the proposed course of action.

Contact Information for SALAMA Insurance

If you need to reach out to SALAMA Insurance for any inquiries, complaints, or assistance, you can use the following contact details:

Head Office Dubai Branch

• Address: 4th Floor, Block A, Spectrum Building. Oud Metha, Sheikh Rashid Road, Dubai, U.A.E.
• P.O. Box: 10214
• Family Takaful Phone: +971 4 4079999
• Family Takaful Fax: +971 4 3577007
• Email: cs.ft@salama.ae
• General Takaful Phone: +971 4 3577000
• General Takaful Fax: +971 4 3577996
• Email: Customerservices.gt@salama.ae

Health Takaful

• Health Takaful Fax: +971 4 3577930

Claims Department & Customer Service Centre

• Address: 308 & 310, Block A, Spectrum Building. Oud Metha, Sheikh Rashid Road, Dubai, U.A.E.
• P.O. Box: 10214
• Phone: +971 4 5203300
• Fax: +971 4 2670870

Sharjah Branch

• Address: 2nd Floor, Mega Mall Next to DU Office, Sharjah
• Phone: +971 06 509 6555
• Fax: +971 6 574 4552
• Opening Time: 10 AM – 10 PM

Abu Dhabi Branch

• Address: Al Otaiba Building, Suite 203 P.O. Box 7688, Abu Dhabi
• Phone: +971 2 6726733
• Fax: +971 2 6314252

Al Ain Branch

• Address: Khalifa Salmin Al Hameri Building, Suite 101, P.O.Box 1623, Al Ain
• Phone: +971 3 7663996
• Fax: +971 3 7669451

SALAMA Insurance is committed to addressing your needs and concerns effectively, ensuring your satisfaction as a valued customer.

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