Dnata Travel Insurance in UAE

You can now travel without worrying about unforeseen circumstances on a trip with a travel insurance policy! One of the best options for the same is provided by dnata, which is an air service provider operating efficiently in around 127 airports. It offers cargo, flight catering, ground handling, and travel services in about 35 countries. 

Notably, dnata has collaborated with AIG Travel Insurance to provide comprehensive travel insurance to travellers in the UAE. The additional benefits of this plan include advanced COVID-19 coverage that not only covers you but also provides the required compensation for your travel tickets and hotel booking money in case of cancellation. 

Read further to understand the features and benefits, types, inclusions and exclusions related to dnata Travel insurance plans. 

Why Should You Opt for dnata Travel Insurance?

The travel insurance policies offered by dnata Travel Insurance are designed to make your travelling experience joyful and effortless. You can easily purchase the insurance plans with dnata Travel as there is no complex registration process. Discussed below are some reasons why you should buy dnata Travel insurance in the UAE:

• There is flexibility in personalising the plans with riders at an extra nominal amount
• All the plans offered by dnata Travel cover COVID-19 - this includes coverage for medical expenses across the globe 
• Protection in case of any injuries or sickness during the trip
• Coverage in case of luggage delay or loss
• 24/7 assistance service for any inquiry or insurance claim 
• Protected financially against accidents and associated injuries on the trip
• Option to change or modify your travel plans as dnata travel insurance plans provide curtailment and trip cancellation covers 

Features and Benefits of dnata Travel Insurance

dnata Travel Insurance plans offer cover for the following

• Emergency medical expenditure
• Trip cancellation
• Trip curtailment
• Personal effects and luggage
• Money lost or stolen during the trip
• Hospitalisation charges
• Travel delay 
• Pet care
• Sports activities

Single or multi-trip covers

The dnata Travel Insurance ensures that the policyholder remains stress-free throughout the trip by offering the following benefits:

• Coverage for emergency medical expenses - With dnata travel insurance, you can get the best possible treatment abroad on your trip, with the travel insurance plans provided by the company covering all your medical bills in such cases. Some of the major types of expenses covered are emergency surgery, ambulance expenses, hospital treatment, and so on. 
• Coverage for your wallet -  In case you lose money due to fraud or lose your necessary paperwork while travelling, dnata travel insurance uae will cover your financial loss. 
• 24-by-7 customer support - This travel insurance plan enables you to file a claim from anywhere in an instant in case of an emergency with its 24/7 customer care facility. 
• Flexible cover options - The plan can be customised based on the type of trip you are going on and its duration. You can choose between single trips, annual multiple trips, or one-way trips. Moreover, you can also avail of either an individual policy or a family policy. There is an option for an extension as well, where the plan can be extended for up to 30 days if your trip does not get over within the period of your insurance policy. 
• COVID-19 cover - If you purchase the dnata travel insurance policy before testing COVID-19 positive, you or any of your family members diagnosed with the disease will be covered before the planned trip departure date.  
• Cover for trip delays or cancellations - With dnata travel insurance dubai, you will be compensated for the monetary loss incurred due to delays in flights, missing the flight, cancelled trips, and more. 

Type of Plans offered by dnata Travel Insurance in the UAE

dnata, in association with AIG, offers two main plans which cover most of the services that are necessary while travelling overseas. These plans can be availed at the premiums mentioned against them – 

• Comprehensive Cover: Individual cover starting from AED 71 and family cover starting from AED 213
• Standard Cover: Individual cover from AED 119 and family cover AED 357 onwards

Exclusions in dnata Travel Insurance 

• Pre-existing medical condition
• No coverage for trips to or via Cuba and the Democratic Republic of Congo
• If you are a suspected criminal
• Any civil disturbance (riots, war, and violence) in the destination country 
• Damage to property due to any explosive nuclear equipment 
• In case of any indirect losses or costs for things that are not mentioned in the inclusion list 
• Participating in any unauthorised manual labour or sports activity
• Attempting suicide or deliberately putting self in the danger
• Injury under the influence of drugs or alcohol

Inclusions in dnata Travel Insurance in the UAE

• Trip cancellation and curtailment
• Delayed baggage
• Travel inconvenience
• Emergency medical expenses
• Emergency medical evacuation
• Repatriation of remains
• Accidental death
• Permanent complete disability
• Legal fees
• Sports cover for –
  • Losing winter sports equipment
  • Avalanche or landslide
  • Ski hire
  • Ski pack
  • Golf equipment
  • Pre-paid green fees
• Sports activities like – 
  • Alpine mountain biking
  • Air boarding
  • Adventure racing
  • Bamboo rafting
  • Base jumping
  • Bridge walking
  • Bungee jumping
  • Canyoning
  • Canoeing
  • Curling
  • Cycling
  • Diving
  • Deep-sea fishing
  • Fencing
  • Expeditions
  • Fishing 
  • Free mountaineering
  • Glacier skiing 
  • Go-karting 
  • Hiking (below 4,000 m)
  • Ice climbing
  • Jet skiing
  • Indoor rock climbing
  • Mountaineering
  • Parasailing
  • Paintballing
  • River tubing
  • Scuba diving
  • Ski jumping
  • Skiing
  • Snorkelling 
  • Surfing 
  • Swimming with dolphins
  • Trekking
• Wedding cover
• Business cover
• Airspace closure cover (in case the international airspace is closed)

Documents Necessary to Purchase dnata Travel Insurance in the UAE

To apply for dnata travel insurance, you will need to provide –

• Emirates ID
• Proof of residential address
• Emirates Passport (proof of nationality)
• Health certificate (if requested)
• Filled out application form

How to Select dnata Travel Insurance Plan in the UAE?

To select the best dnata travel insurance plan follow the steps mentioned below:

• Step1: Visit the dnata Travel Insurance webpage 
• Step2: Provide the following details in the specified fields on the page related to –
  • The country you plan to travel
  • Start and the end date of the trip
  • Type of trip (single or annual trip)
  • Number of people travelling
  • Any inclusions required (golf equipment or winter sports)
• Step3: Click on ‘Search’ after providing the required information
• Step4: You will be redirected to a new page that will list the plans suitable for you. 

Another way to search for the best travel insurance plan is via policybazaar.ae. For this, follow the steps discussed below:

• Step1: Visit policybazaar.ae
• Step2: On the home page, click on the ‘Travel Insurance’ tab under the header ‘General Insurance’ 
• Step3: Provide the details about yourself self and the trip in the online form provided. 
• Step4: You will be directed to the quotes page where you can select the best plan that suits your requirements 

Buying dnata Travel Insurance Plan in Dubai

You can buy the dnata travel insurance online and offline. If you plan to purchase the plan offline – 

• Visit a dnata Travel branch
• Fill out the application form for the travel insurance plan of your preference
• Submit it along with the required documents
• Pay the premium required by the insurance provider

You can even purchase the insurance policy online by following the steps discussed below -

• Step1: Visit the dnata Travel Insurance webpage 
• Step2: Provide details like -
  • The country you plan to travel
  • Start and the end date of the trip
  • Type of trip (single or annual trip)
  • Number of people travelling
  • Any inclusions required (like golf equipment or winter sports, for instance)
• Step3: Once you are done filling out the information, click on the ‘Search’ option
• Step4: You will be redirected to a new page that will list the plans suitable for you 
• Step5: Select the plan of your choice 
• Step6: You will be required to fill out the travel insurance form on the new webpage 
• Step7: Select the payment method, the card type, and its details after filling out the form 
• Step8: Select the “Book Now” option to conclude the procedure 

dnata Travel Insurance Claim Process

If you need to file an insurance claim, you should keep the following contact details in mind -

• Address: American Home Assurance Company (Dubai Branch)
  Claims Department

PO Box 40569

The H Hotel - Complex, Trade Centre First, 27th Floor

Dubai

• Contact Number: +971 4 509 6111
• Email Address: servicecenter-me@aig.com

How Soon Do you Receive dnata Travel Insurance Claim?

The period after which you receive the dnata travel insurance claim depends on the complexity of the situation you are involved in. As it may take considerable time to process your application and verify all the facts in a complex situation, one should expect to wait for some time for compensation in such cases.

It should be noted that while the company makes direct payments to the individual, the designated beneficiary will receive the claim in case the policyholder passes away due to accidental death.

In case you do not assign a beneficiary, the claim can be given to –

• Parents
• Spouse
• Sibling
• Children
• Executor or administrator

Documents Necessary to File dnata Travel Insurance Claim

The documents that are to be submitted when raising a claim query for the travel insurance are – 

• Trip Cancellation - Travel tickets, confirmation invoice, unused activity passes; cancellation invoice stating whether the refund is to be made; medical certificate; a letter verifying your emergency posting abroad, the need to stay in the country of residency; summons for jury service
• Trip Curtailment - Policy schedule; proof of travel cost; receipts of expenditure; a letter stating the need to return to the country
• Luggage and Personal Belongings - Police report of loss or theft of the belongings; written statement in case the theft or loss is caused by the airlines; written confirmation about the flight delay; evidence that the article lost or stolen belonged to you
• Emergency Medical Expense - Travel proof (confirmation receipt, travel tickets); receipts and invoices of the expenditure; a certificate from the treating physician to verify that the expenses were medically essential; discharge summary

Check out some quick facts related to dnata Travel Insurance below:

dnata Travel Insurance FAQs

Q1. What happens if you are tested positive for COVID-19 abroad?

Ans: dnata Travel Insurance plans will offer a cover of up to USD 250,000 for all the necessary medical expenses generated during the trip if you got infected with COVID-19. 

Q2. Do dnata Travel Insurance UAE cover weddings?

Ans: Weddings are covered only if you pay the required premium for this add-on with this travel insurance. Listed below are some areas that this ride-on will cover – 

• Ceremonial attire
• Wedding rings
• Wedding gifts
• Photography or video recording

Q3. Are emergency surgeries conducted overseas covered in the dnata travel insurance policies?

Ans: Yes, medically urgent surgeries are covered under travel insurance. However, if the treatment is part of a pre-existing medical condition, it will not be covered. Moreover, if it is discovered that the surgery could have been performed after your return, it will not be covered. 

Q4. When does the coverage plan begin?

Ans: If you have bought a single trip plan, the policy begins right at the time of booking or when you pay the premium. However, if you purchase an annual, multi-trip policy, the cover starts at the time of booking or on the date mentioned in the certificate. 

Q5. Is quarantining abroad covered under COVID-19 plan?

Ans: You are reimbursed for up to USD 150 every day for each person for 14 days from the day of diagnosis.

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