TravelSecure Insurance Plan

What is the TravelSecure Plan?

TravelSecure is a policy designed exclusively to cover war events. A first-of-its-kind travel insurance policy, it represents a strategic collaboration between leading insurers, AXA and QIC. In case a civilian or a bystander unintentionally gets injured due to any event, terrorism, war, missile strike, or similar circumstances during their travel, they will be covered under this policy. 
Although the plan is available as a standalone policy, you can include it as an add-on in your regular travel insurance for more comprehensive coverage. In fact, TravelSecure enhances safety through technology. With AXA’s dedicated app, Travel Eye, you get SOS alerts and real-time security updates about your destination. This feature helps you stay informed about evolving situations and adjust your plans when necessary.

What are the Key Benefits of the TravelSecure Insurance Plan? 

As we saw above, TravelSecure goes way beyond a basic travel policy. Let’s understand its key features in more detail:

First-of-its-Kind Plan in GCC

This is the first-ever plan designed to support coverage during conflicts, terrorism, and wars across the UAE and GCC region.

Supported By Top Insurers

The plan is underwritten by QIC. It provides global assistance services 24/7 through AXA.

Flexible Travel Plan

TravelSecure is quite flexible in its approach. You can get it as a standalone plan or combine it with your basic travel insurance coverage.

Extensive Region Coverage

The plan covers both inbound and outbound GCC travellers for trips up to 90 days.

Exclusive Travel Eye App

The Travel Eye app by AXA gives real-time updates on SOS alerts and risk alerts. It can also be used for on-trip support.

What are the Inclusions of the TravelSecure Plan?

To understand how the travel plan supports during unexpected situations, let’s take a look at its key inclusions:

• Personal accident cover in case of death or Personal Total Disability (PTD) — of up to USD 25,000
• Medical evacuation and repatriation cover of up to USD 10,000
• Emergency medical expenses are covered up to USD 25,000

Note that coverage is provided if you’re unintentionally caught in war or conflict situations as an innocent bystander.

What are the Exclusions of the TravelSecure Plan? 

Before opting for the plan, it is important to know what falls outside the coverage. Find below the key exclusions:

• Trip curtailment, delays, cancellations, and airline disruptions 
• Accommodation expenses 
• Travelling to the countries where the policy is invalid*
• Travelling to the areas where the government advisories or evacuation orders have been issued 
• Non-medical evacuations conducted by embassies or governments
• Claim requests if the policy is bought after the evacuation warnings 
• Deliberately staying in a conflict zone without attempting to exit the area 

*Countries where the plan does not provide coverage are mentioned in the next section. 

Are All Countries Included in the Policy?

No, the TravelSecure plan does not cover you in all countries. Here is a list of countries where the policy is not valid, irrespective of inbound or outbound travel:

What is the Trip Duration for the TravelSecure Plan?

The trip can last up to 90 consecutive days and must begin and end in the individual’s country of residence. Additionally, the travel should be undertaken via a licensed airline, train, or ship. 

Who is Eligible for Buying the TravelSecure Plan?

Everyone, including the following, can secure themselves with the TravelSecure policy if travelling within the GCC region: 

• GCC residents travelling outbound from their country of residence 
• Non-GCC residents traveling inbound to the GCC 
• Individuals/ Families 
• Employees 
• Business and corporate travellers
• Leisure travellers

Just note that your trip must start and end in the country of your residence.

How to File a TravelSecure Travel Insurance Claim?

Here’s how you can file a TravelSecure claim:

Cashless Claim

In case of medical evacuation, repatriation, and emergency medical situations, the claims are directly settled by AXA’s approved network of providers. However, the claim must be submitted through QIC’s official claims channels. 

In a cashless claim, you do not have to pay the bill up front. 

When opting for a cashless claim, immediately inform the 24-hour emergency medical assistance service at +442031264179. 

Reimbursement Claim 

The reimbursement claim is only applicable in certain circumstances, including Permanent Total Disability and Accidental Death. The beneficiaries of the policyholder can claim, subject to the submission of the required documents. 

Points to Note Regarding Claims Processing

• Individuals must submit claims within 31 days after the trip completion (unless the situation was managed through emergency assistance) 
• The claims are processed within 5-7 business days from the date of document and claim form submission
• The processing time varies, depending on the documents submitted, medical reports' availability, and further verification, if required

How Can I Contact the Customer Support Team?

We have provided all the necessary contact details for the TravelSecure insurance plan:

24/7 Emergency Assistance Contact

Phone: +442031264179

You can use this for any emergency assistance required if you’re injured and 

• Evacuation may be required 
• Admitted to a hospital 
• About to pay medical bills

Claims-Related Contact

Customers with any doubts regarding claims support may contact:

Phone: 8004742 or +97142224045

Email: nonmotorclaims.dubai@qicuae.com 

To Raise Complaints 

You can share any related complaints/ feedback via:

Phone: 8004742

Email: complaints@qicuae.com 

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