Cigna Health Insurance Customer Care

Cigna health insurance plans are designed to offer quality and affordable healthcare solutions, extending to individuals, businesses, and government entities regionally and globally. Another benefit of these health insurance plans is the Cigna health insurance customer care.

With a prominent presence in key locations such as Dubai, Abu Dhabi, Kuwait, Oman, Bahrain, and Lebanon, Cigna health insurance customer care ensures that policyholders can quickly connect with the company in case of queries or concerns.

Branch Network for Cigna Health Insurance Customer Care

Let’s take a look at the key details related to Cigna customer care for health insurance policyholders -

Dubai Branch

• Location: Level 1, The Offices 3, One Central, DWTC, Sheikh Zayed Road, PO Box 3664, Dubai, UAE
• Telephone: 04/3620600

Abu Dhabi Branch

• Location: Level 17, The Offices World Trade Center in Hamdan Street, Central Market, Al Markaziya, PO Box 3876, Abu Dhabi, UAE
• Telephone: 02 659 4016

Kuwait Branch

• Location: Al Hamra Tower, Floor 35, Al Shuhada Street, Sharq, PO Box - 5819, Kuwait City, Kuwait
• Telephone: +965 22069101 / 22069102

Oman Branch

• Location: Hormuz Grand Hotel, Upper Mezzanine Floor, Airport Heights Street, P.O Box 395, PC 118 Muscat, Sultanate of Oman
• Telephone: +968 24252300

Bahrain Branch

• Location: Bahrain World Trade Centre, Level 9 West Tower, Isa Al Kabeer Avenue Road 365 Block 316, Manama, Kingdom of Bahrain
• Telephone: +973 800 11309

Lebanon Branch

• Location: Holcom Building, Corniche Al Nahr, Bloc B, 3rd floor, Beirut, Lebanon
• Telephone: +961 1999654

Contact Details for Cigna Health Insurance Customer Care - Existing Customers

Listed below are the Cigna Insurance customer care details for existing policyholders -

Company Based in the Middle East

• UAE: 8001 CIGNA (800124462)
• KSA: 966 92000 9150
• Kuwait: 96522205069
• Bahrain: 800 11309
• Oman: 80074256
• Qatar: 00800100398

Company Based in North America

• UAE: 800 555333
• Oman: 80074264
• Kuwait: 96522063095
• Bahrain: 80011310
• Qatar: 00800100401

Cigna's Process of Handling Complaints

Cigna, as a company, is known for transparently and swiftly resolving complaints. The well-defined process to manage complaints involves the following steps -

• Raising a Complaint: You have the flexibility to initiate a complaint by contacting Cigna health insurance customer care’s dedicated customer service team or by sending an email to complaintsMENA@Cigna.com.
• Acknowledgment: Upon raising a complaint, you can expect an acknowledgment from a dedicated Complaints Handler within two working days.
• Thorough Investigation: Your complaint will be diligently investigated as per all the available information and documentation. In some instances, Cigna health insurance customer care may reach out to you for additional information.
• Response Time: Cigna is committed to responding to your complaint within 15 calendar days, ensuring that your concerns are addressed promptly.
• Detailed Report: Following the completion of the investigation, the Complaints Handler will provide you with a comprehensive account of the findings and Cigna’s final decision.
• Escalation to Senior Management: If, for any reason, you are not satisfied with the decision, you have the option to escalate your concern to senior management who will review and respond within two working days.
• Referral to Regulatory Bodies: Should you find the resolution still unsatisfactory, you can refer your case to the local regulatory bodies, seeking their impartial judgment.
• Pursuing Legal Action: In the rare case that you remain dissatisfied with the regulatory ruling, you retain the option to pursue private legal action.

Multiple Avenues for Filing a Complaint

To facilitate a seamless process, Cigna offers various channels for submitting a complaint:

• Send an email with relevant supporting material to: ComplaintsMena@cigna.com
• Complete the Complaint form and include any supporting documents, if available.
• Contact any of the numbers conveniently listed on the back of your insurance card.
• Submit a letter along with any supporting material, to the nearest Cigna location.

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