How to Download Health Insurance Policy Documents Online?

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A health insurance policy document is proof of premium payment for a specific health insurance policy that you purchased. It also a detailed description of the benefits, features, coverage list, exclusions, terms and conditions of your plan. It is pertinent to download your health insurance policy documents as they help you in gaining better understanding of your policy and evade any discrepancy at the time of claim settlement.  

Once you buy the health insurance policy from, you receive an email attached with your health insurance policy document as per the stipulated time frame. Read the article below to learn how to download your health insurance policy documents online from and things you need to check once you receive the policy documents.

The above plans and premiums are for AED 1,000,000 Sum insured for 1 Adult of 30 Years for Dubai city.

What does the Health Insurance Policy Document Contain?

The health insurance policy documents contain all the relevant information related to your policy and come in handy at the time of claim settlement. Following is the information you can find in your health insurance policy documents:

  • Name of the health insurance plan you opted
  • List of the insured individual (s) and their age
  • Annual aggregate limit of the policy
  • Geographical scope of the policy
  • Coverage list under the policy
  • Exclusions under the policy
  • Policy term
  • Claim settlement terms
  • Any additional benefits
  • In-patient and out-patient benefits
  • Grievance redressal process
  • Rules and guidelines to port health insurance policy

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Health insurance Policy Document Download Process

As we established before, having a health insurance policy document helps you understand the policy better and makes the process of claim settlement smooth. While you receive the policy documents in an email at the time of purchase, there may arise the need to fetch the documents again if you misplace the email or accidentally delete it. 

You can easily download your health insurance policy documents in a few simple steps. Follow the below-given steps to download the health insurance policy document using your customer account on

  • Go to the official website of Click on the 'Sign-in' tab on the top-right corner of the home page.
  • Sign in using your registered mobile number. Use the one-time password (OTP) plugin to verify your mobile number.
  • Once signed in, you will find five options on the left side of the page: Dashboard, Policies, Searches, Profile and Queries.
  • Drag the cursor and tap on ‘Policies’.
  • You will be able to see all the active policies registered with your numbers on the screen that appears next.
  • You will find a 'Download Policy' button below each active policy.
  • Click on the button, and your health insurance policy will be downloaded in PDF format.
  • You can go to the download folder on your desktop or mobile phone and access your health insurance policy.
Is it possible to download the health insurance policy documents online from

Yes, you can download your health insurance policy documents online from Policybazaar UAE’s official website. As an alternative, you can also dial 04-247-2904 and speak to the customer support team for assistance.

Can I purchase a health insurance policy online from

Yes, you can easily purchase a health insurance policy from online. You can also contact our customer support team for further assistance.

Why should I buy a health insurance policy from offers unmatched benefits to its customers, including low premiums, a wide variety of plans, round-the-clock customer services, an easy and safe purchasing process and the availability of in-house insurance experts.

How to raise a query related to my active health insurance policy?


  • Visit the official website of Policybazaar UAE
  • Sign in using your registered mobile number
  • Head to the ‘Policy’ section
  • You will find ‘raise a query and chat’ option below each active plan.
  • Select 'Raise a Query' to file your queries and 'Chat' to talk to the customer support team for help with the plan you need help with.

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