Q1. How long does it take to process a medical claim?
Ans: Claims for health and medical insurance that are less than AED 2,500 are typically processed in up to 7 working days. For claims exceeding AED 2,500, the processing time is 14 working days from the date of submission.
Q2. What are the key features and coverages of ADNIC's medical insurance plans?
Ans: The ‘SHIFA’ medical insurance plans of ADNIC, available across a range of tiers (Bronze, Silver, Gold, and Platinum), offer the following features -
- Annual Limit: Varying from AED 250,000 to AED 5,000,000 as per the tier.
- Geographical Limit: Ranging from UAE-only coverage to worldwide coverage excluding specific regions
- Accommodation: Options include Semi-Private, Private, and Standard Suite
- Maternity Coverage: Available in various tiers with coverage limits
- Medical Consultation Co-insurance: Varies between AED 30 and AED 50, depending on the tier
- Overseas Direct Billing: Available for specific plans in coordination with MSH International Network.
Q3. What services are included in Routine Dental and Major Dental Covers?
Ans: The routine dental cover includes services such as consultation, X-rays, extractions, amalgam or composite fillings, root canal treatments, prescribed drugs for these services, and scaling and polishing for gum treatment. The major dental cover, on the other hand, includes services such as dentures, crowns, bridges, periodontitis treatment, orthodontics, and dental prostheses.
Q4. What does a global emergency assistance package entail?
Ans: The package includes a range of benefits that are valid around the world. The list includes second medical opinion, medical repatriation, lost luggage, return of mortal remains, document assistance, stress-management and counselling, airfare cover for treatments outside of the UAE, chronic disease management, and pre-trip information.
Q5. Are emergency medical evacuation services included in ADNIC senior citizen health insurance plans?
Ans: Yes, most of the ADNIC health insurance plans include emergency medical evacuation, although the specifics of the cover may vary as per your chosen plan.
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