How to Raise a Complaint with your Car Insurance Provider

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It is a fact that car insurance companies don’t always provide the best service. Although they promise you the best service in the UAE, you might end up receiving an unsatisfactory service.

You might face any issue ranging from unsatisfying deals of settlement to denial of the insurance claim.

But many customers don’t raise a complaint with their car insurance providers due to lack of knowledge. But as a customer who has paid or is paying a heavy premium, you should raise a complaint.

To help you out with this issue, we will guide you on how to raise a complaint.


  • Comprehensive
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*Above mentioned prices are for Honda City EX 1.5L, 2017 model.
*Above mentioned prices are for Honda City EX 1.5L, 2017 model.

Write to the Insurance Company

To avoid any form of miscommunication, you should write to the car insurance providers. That is what most companies prefer when it comes to filing a complaint.

In the letter, you should cover the issue you are facing. Also, make sure to attach the necessary documents.

If you are unable to explain the issue in the mail, you can ask them for a callback.

To write to them or request a callback, you can find the details on the “Contact us” section of the companies’ website.

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Check the Response

Generally, it takes a minimum of 5 days for the car insurance dubai companies to look into your complaint and respond to it. In some cases, however, the car insurance providers might take longer time as they want to further investigate the issue.

Make sure to save the compliant number, given by the company, for future references.

Escalate if You Are Unsatisfied

In case you feel that your request has been rejected unfairly or you are unsatisfied with the company’s response, you can escalate the request.

You will have to take up the issue to the Senior Complaints Officer/Manager.

To escalate, you should give your complaints number and the reason for the escalation. There is a separate email address provided for the escalation process.

The complaint team carries out a separate search for your request. They will try to solve the issue within 5 days. If the issue is not solved within 5 days, the car insurance providers will inform you about the additional time required.

Approaching the Regulator

If the car insurance providers have not provided a solution within 8 weeks of filing the complaint, you can contact the Insurance Regulator of the UAE.

You will have to send the complaint or the request number to the UAE Insurance Regulator. Also, attach necessary documents too.

In Abu Dhabi, you can send the details of the complaint to the following address:

Aldar HQ Building, 16th Floor, Al Raha beach

In Dubai, you can send the details of the complaint to the following address:

Al Garhoud Area - SCA Building, Dubai

You can also call them at 024990111 for the office in Abu Dhabi or call 042368111 for the Dubai office.

You can also email them the details at contactus(@)ia(.)gov(.)ae

The number for customer support is 800(IAUAE)42823.

Over to You

When it comes to filing a complaint with the Car Insurance Companies, ‘haste’ is never a good idea. Car Insurance Providers might take some time to process the complaint but you should be patient.

Make sure to follow the do’s and don’ts, unless you want to end up being a problematic customer to the Car insurance companies.

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