Q1. What is the visa requirement for the Adamjee health insurance plan?
Ans: The applicant must have a valid UAE resident visa to be considered eligible for the plans.
Q2. Does Adamjee health insurance cover alternative medicine?
Ans: Yes, the plan provides coverage for alternative medicine including Osteopathy, Chiropractic, Ayurveda, Homeopathy, Chiropractic, Acupuncture, and Herbal Treatments. This cover has a maximum limit of AED 1,600 per person per year (available only on a reimbursement basis).
Q3. Will I get vaccine cover with Adamjee health insurance?
Ans: Yes, the plan covers all the essential vaccinations in the UAE as per official guidelines.
Q4. Are dental treatments covered under Adamjee health insurance, and what are the conditions?
Ans: Although dental treatments are covered under the policy with a sub-limit of AED 3,500, they require pre-authorisation and come with a 20% co-payment is applicable. Additionally, reimbursement is available but with an additional 20% co-payment.
It’s worth noting that there is no reimbursement for the Silk Road Network within the UAE.
Q5. What dental procedures are covered under Adamjee’s health insurance plan?
Ans: The plan covers various dental procedures such as dental consultations, tooth extraction (both surgical and simple), scaling and polishing, tooth filling (Amalgam, Glass Ionomer, and Composite), Root Canal Treatment (R.C.T), Crown if followed by Root Canal Treatment, X-Rays (Intra Oral and Extra Oral), and certain medications like antacids, antibiotics, enzyme preparations, analgesics, and vitamins when used with antibiotics.
Q6. What dental treatments are excluded from coverage?
Ans: The insurance plan does not cover dental medications such as toothpaste, antiseptics, denture cleaning agents, mouthwash, and desensitising agents.
Q7. How are elective treatments handled, and what is the reimbursement process?
Ans: Elective treatments are accessible through Free Access (Network) and covered outside the UAE up to 100% of the UAE applicable network rates. For reimbursement in Southeast Asia (SEA), 100% of the actual covered costs are subject to a maximum of 100% of the applicable UAE network rates.
Reimbursement for elective treatments elsewhere within the territorial scope of cover is at 80% of the actual covered costs, subject to a maximum of the applicable 80% of UAE Network rates. It’s worth remembering that elective treatments are not reimbursed for the Silk Road Network inside the UAE.
Q8. How is emergency treatment covered under the policy?
Ans: Emergency treatment can be accessed through Free Access (Network), where 100% of the actual covered costs are reimbursed. For reimbursement outside the network, the coverage is subject to the terms mentioned earlier.
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