DNIR Car Insurance Claim

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Set up as one of the first local companies in the UAE insurance market, Dubai National Insurance Company (DNI/DNIR) is a prominent insurance provider in the UAE, known for its comprehensive insurance solutions.

Among its offerings, DNIR car insurance stands out as a reliable choice for those seeking car insurance. With a commitment to ensuring the utmost convenience for policyholders, DNIR ensures a streamlined and efficient claims process.

DNIR car insurance claim process is designed to help you quickly access swift and hassle-free support in the event of an accident or damage to your vehicle,  making it a trusted partner for safeguarding your automotive assets.

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*Above mentioned prices are for Honda City EX 1.5L, 2017 model.
*Above mentioned prices are for Honda City EX 1.5L, 2017 model.

Claim Process of DNIR Car Insurance in UAE

By staying aware of the DNIR car insurance claim process, you can promptly initiate the procedure. It is crucial to file the claim accurately to avoid any later hassles or financial mismanagement.

Here is your detailed guide on how to file your DNIR car insurance claim swiftly -

  • Step1- Immediately visit your nearest police station following the incident to report the mishap. Obtain a police report and arrange for your car to be towed to a repair shop approved by your insurance company.
  • Step2- Contact your car insurance provider to inform them about the incident.
  • Step3- Download the insurance claim form your provider's official website and complete it with all the necessary details.
  • Step4- Upload and attach all the mandatory documents and submit them along with the duly filled claim form.
  • Step5- The car repair facility will assess the vehicle's damages and generate an invoice detailing all repair costs.
  • Step6- This invoice will be forwarded to your insurance company for approval.
  • Step7- Once approved, the car repair process will start.
  • Step8- You will receive a confirmation message indicating the expected car delivery date.
  • Step9- Retrieve your car from the repair shop and complete any final documentation, if necessary.

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List of Documents Required During DNIR Claim Settlement

It is mandatory to present the following documents during the claim process for your DNIR car insurance in the Emirates -

  • Copy of the police report
  • Copy of the vehicle registration (both sides)
  • Copy of the driving licence of the person driving the vehicle at the time of the accident (both sides)
  • Copy of the Emirates ID card of the person driving the vehicle at the time of the accident (both sides)

How to File a DNIR Car Insurance Claim?

To file your claim for car insurance at DNIR, you can use any of the following two methods -

  • Via Online Means - Visit the official website of the provider and move to the bottom of the homepage. Click on the ‘Submit a claim’ option and enter all the essential details. Attach all the documents and submit them. Next, follow the instructions as prompted to complete the process.
  • Via Email - Draft your request for a car insurance claim via email, attach the mandatory documents, and send the mail to motorclaims@dni.ae. Wait till one of the representatives gets in touch with you.
How to File Your Car Insurance Claim in the UAE

What are some Common DNIR Car Insurance Claim Rejection Reasons?

It is important to know the reasons behind the rejection of car insurance claim rejections so that you don’t face any issues in getting assistance if something happens to your car. In this section, we have mentioned some of the major reasons that result in car insurance claim rejection in the UAE -

  • Reason1:- Non-Disclosure of Important Information - When applying for car insurance, it's crucial to provide accurate and complete information about your vehicle and driving history. In case you fail to disclose relevant information, such as previous accidents or modifications to your car, it can lead to claim rejection. Insurance companies rely on this information to calculate premiums and assess risk accurately.
  • Reason2:- Policy Exclusions - Insurance policies often have specific exclusions that limit coverage. Common exclusions include racing, off-roading, and driving under the influence of alcohol or drugs. If your claim is related to any of these exclusions, it will be denied.
  • Reason3:- Expired Policy - If you submit a claim after your policy has expired or lapsed due to non-payment of premiums, your claim will almost certainly be rejected. Maintaining an active policy is crucial to ensuring your claims are settled.
  • Reason4:- Uninsured Driver - If the driver involved in the accident is not listed on your insurance policy, the claim may be denied. Make sure all potential drivers of your vehicle are appropriately insured or named on the policy.
  • Reason5:- Delay in Reporting - Prompt reporting of accidents and filing claims is essential. Most insurance policies have a specific timeframe within which you must report incidents. Failing to adhere to this deadline can result in claim rejection.
  • Reason6:- Lack of Supporting Documentation - Insurance companies require substantial evidence to process claims. This may include police reports, photographs of the accident scene, repair estimates, and medical reports (if injuries are involved). Inadequate or incomplete documentation can lead to claim denial.
  • Reason7:- Unauthorised Repairs - After an accident, some motorists rush to repair their vehicles without informing their insurance company. It’s worth remembering that insurance providers often have preferred repair shops or specific procedures for handling repairs. Using an unauthorised repair facility can result in your claim being rejected.
  • Reason8:- Unverified Claims - Insurance companies conduct investigations to verify the authenticity of claims. If your claim appears fraudulent or suspicious, it may be denied. Be honest and transparent throughout the claims process.
  • Reason9:- Negligence or Violation of Traffic Laws - If the accident occurred due to your negligence or a violation of traffic laws (e.g., speeding, running a red light), your claim may be rejected. Insurance is designed to cover unforeseen accidents, not deliberate violations. 
  • Reason10:- Pre-Existing Damage - If your car already had damage or issues before the accident, it can complicate the claims process. Insurance typically covers new damage resulting from an accident, not pre-existing damages.

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DNIR Car Insurance Contact Details

For any issues or questions regarding the DNIR car insurance claim process, you can always connect with the representatives of the insurance provider.

To connect via call, you can dial 600580000.  Additionally, you can also drop an email at motorclaims@dni.ae.

For more details related to DNIR car insurance claims, take a glance at some of the most frequently asked questions!

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Frequently Asked Questions

Q1. Where can I submit the documents required for the DNIR car insurance claim procedure?

Ans: You can email the documents at motorclaims@dni.ae.

Q2. What are the primary reasons for the rejection of car insurance claims in the UAE?

Ans: Some of the common reasons are -

  • Fraudulent claims
  • Incomplete set of documents
  • Claiming pre-existing damages
  • Expired policy
  • Delay in submitting the claim
Q3. Is it mandatory to click pictures of the car accident for the car insurance claim process?

Ans: While not mandatory, it is always recommended to take pictures of the car accident to ensure a smooth and swift claim process.

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