Q1. Is any fee charged if I visit a hospital or a clinic?
Ans: You will have to pay the fee if your healthcare insurance plan imposes a deductible or coinsurance requirement on you.
Q2. What does the term "reimbursement claim" mean?
Ans: "Reimbursement claim" means the reimbursement for costs paid by the insured individual for receiving healthcare services outside the policy's geographical coverage area or at a facility not in the network.
Q3. What geographical areas does the HAYAH individual health insurance cover?
Ans: The residents of Dubai or the Northern Emirates can avail the HAYAH individual health insurance plan. You have access to healthcare insurance inside this region in accordance with the provisions of your policy's table of benefits. However, this plan is not applicable to the Abu Dhabi residents.
Q4. How can I file a claim for reimbursement?
Ans: Through the TPA (Third-Party Administrator) mobile app, you may file your claim. It is crucial to ensure that all parts of the claim form have been filled out and the required documents have been attached before sending the reimbursement claim to HAYAH.
Q5. When will my medical reimbursement claim be processed?
Ans: HAYAH handles your claim for medical reimbursement within ten working days.
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