In 2002, Dubai Islamic Insurance & Reinsurance Company (AMAN) was established as a promising national public shareholder’s company providing a wide range of insurance and investment products to individuals, corporates and families. All products adhere to Sharia guidelines under the supervision of the Fatwa and Sharia Supervisory Board. Some of its insurance products include motor insurance, home insurance, travel insurance, business insurance, life insurance, marine insurance, and medical insurance. 

AMAN insurance is also known for its innovative and customer-centric approach, which has earned it a loyal customer base. Amongst various services, AMAN provides a streamlined and smooth claim process for all its insurance products.

The following article sheds light on the AMAN health insurance claim process, including the reimbursement claim procedure, documents required and more. 

 AMAN Medical Insurance Claim - An Overview

AMAN Insurance Company is an active player in the medical insurance industry, providing  numerous plans with striking features, such as comprehensive coverage (with hospital admission), fast claim settlement, accessibility to best hospitals and many more.

Apart from the lucrative features and benefits of medical insurance, AMAN medical insurance is also known for its customer service. It has a smooth and hassle-free claim process, making it easy for customers to settle their claims quickly and efficiently. Once you have initiated the claim request and submitted the required documents, AMAN insurance aims to settle the claim within 21 working days, subject to approval. The quick turnaround time is one of the reasons why AMAN insurance is a popular choice among customers in the UAE.

In the next section of the article, let’s understand the AMAN medical reimbursement claim process.  

AMAN Health Insurance Claims/Reimbursement Procedure

Given below are the detailed steps to be followed to submit an AMAN  health insurance claim in UAE - 

Step 1:  Fill Out The Reimbursement Form

The foremost step in the AMAN health insurance reimbursement claim process is to fill out the reimbursement form in Arabic or English. You must provide the following information on your claim process to avoid any hassles - 

• Details of the patient, including full name, card number etc.
• Full information on diagnosis/ treatment and history.
• Provide the medical facilities’ signature and stamp.
• Patient’s signature is required too.

Step 2: Submit the Required Documents

When submitting an AMAN medical insurance claim, it is important to describe the circumstances for which you were treated. To do this, upload the required documents listed in the next section. However, it is to be noted that all documents should be updated and valid to serve as evidence of your claim. In case any of the documents are invalid or forged, your medical insurance claim shall be denied right away. 

Some of the standard documents required in the AMAN health reimbursement claim process include the following -

• Policy details, including the policy number, name and address of the insured, and diagnosed disease.
• Original AMAN Health Insurance Claim/Reimbursement Form.
• Valid ID.
• Doctor's prescriptions with details of diagnostic tests, medicines, and consultations.
• Pathology and radio test report
• Signed original prescription for medicines
• Ambulance receipt (if applicable)
• Original pharmacy bills.

Submit the documents along with the claim form to the HR of Aman Insurance. You can contact the customer care team for more clarification and get the required aid.

Step 3: Wait for approval

The final step is waiting for your claim to be approved. As mentioned, the turnaround time for medical insurance claim submission is 21 working days. Afterwards, you can contact the concerned insurer on the customer's care number and ask about the status of your claim application. Alternatively, you can resubmit your claim with the necessary documents and details.

Things to Consider While Submitting an AMAN Health Insurance Claim

Remember the following points to ensure quick processing of claim settlement - 

• All the documents submitted should be original and contains all the information required to process the claim smoothly.
• Be careful when filling out the form to ensure it is consistent with what has been recorded by the insurance company. 
• Make sure to submit comprehensive information about hospitalisation and outpatient therapy services. 
• Input the correct bank information into the AMAN Health Insurance Claim/Reimbursement Form (if applicable)
• Any errors on your claim form could delay the processing of your claim amount.
• If you are making multiple claims, fill out separate claim forms for each.

Once your reimbursement claim is approved, the insurer shall transfer the eligible amount to your account within a stipulated time frame.

Documents Required for Filing AMAN Medical Insurance Claim in the UAE

Keep the following stack of documents ready while submitting the Medical insurance reimbursement claim form - 

• All invoices should be paid and include an itemised breakdown of the cost of each service
• Invoices must have a ‘PAID’ stamp or a separate receipt clarifying the same,
• All diagnostic reports
• In case of inpatient treatment, a discharge summary or operative notes are mandatory
• If seeking coverage for physiotherapy sessions, obtain a referral from the treating physician
• Detailed medical report with all the relevant and required information
• For out-of-UAE or out-of-network claims, include an inpatient claims notification email.

Time Frame For AMAN Medical Insurance Claims

Tabled below is the time frame associated with AMAN medical insurance- 

Conclusion

AMAN’s top-of-the-line medical insurance plans cater to its customer base by offering numerous benefits, making it a top-notch choice in the UAE.  But what sets AMAN Insurance apart is its straightforward and easy claim process. By providing a dedicated team of customer service representatives, AMAN has taken steps to ensure that you have full access to support throughout the claim process. With their comprehensive coverage and responsive claims handling, AMAN health insurance provides peace of mind, knowing that you will be covered in the event of a medical emergency or unexpected illness. .

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