Noor Takaful Car Insurance Claim Form and Process to Apply

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  | Published: 04 August 2021

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Noor Takaful is UAE's second-biggest Islamic insurance company. It has been in operation since 2009 and has evolved to become a popular operator in the region. Noor Takaful car insurance is accessible for both commercial and personal usage. It adheres to all Islamic insurance standards while providing quality insurance products to its consumers.

Noor Takaful offers insurance against a wide range of losses or damages. Its quick and efficient customer service guarantees that insurance purchasers are satisfied with the services. Its 24-hour roadside assistance service is guaranteed to offer help when an insured client gets stuck. Noor Takaful car insurance claim process is equally smooth and quick as well. Let’s examine the complete process step by step. The first step is to obtain and fill the claim form for car insurance claims.

Types of Noor Takaful Car Insurance Claims

You can either submit direct/cashless claims or file for a reimbursement claim, depending on your needs. Cashless claims will cover the repair expenses directly and you will not have to pay out of your pocket for them. Reimbursement claims can be used to reclaim the money you have spent on repairs that are covered by the Noor Takaful car insurance plan.

How To Fill and Submit Noor Takaful Car Insurance Reimbursement Form?      

  1. Download the Noor Takaful reimbursement form from a trusted source such as the official Noor Takaful claim portal.
  2. The form starts with the basic information about the insured and the insurance. Fill in your name, policy number, any personal information like phone number and email address. Continue by filling out the specifics of the occurrence that caused the automobile damage.
  3. Next, enter the type of damage, the location of the occurrence, and how the incident occurred. Make sure your explanation is complete and clear.
  4. Moving on, you must select a type of insurance that will assist Noor Takaful in determining the nature of the claim (car insurance).
  5. If the accident/incident was caused by a third party, write the third party's name and contact information in the following column.
  6. Next, list down all damaged components and accessories for which you want to be paid. You will also need to submit information such as the purchase date and location, purchase cost, repair cost, the amount claimed for reimbursement, depreciation value of the item (vehicle or accessories), and the amount due.
  7. Continue in the same manner to fill out the injury section for medical expenditure reimbursements, if any. 
  8. Finish the Noor Takaful Auto/Car Insurance reimbursement claim form by signing and attesting it with the date. 

Once you have a properly filled reimbursement form, attach it with the documents verifying repair expenses and mail it to the claim settlement cell of Noor Takaful. You can either send the claim via online methods such as the claim portal on the Noor Takaful website or email or, you can courier them.

How To Submit Noor Takaful Car Insurance Direct Claims?

Step 1: Generate a police report.

You should double-check that all of the information in the police report is correct. If you are well enough after the accident, take photographs of the accident scene and record the identification information for all vehicles involved in the accident.

Step 2: To report your claim using the Noor Takaful support number.

Noor Takaful will document the incident and begin processing your claim as soon as possible. In the meantime, determine the services that your insurance plan covers. The claim settlement cell will call you with the additional details within 24 hours. You will receive a detailed description of the services and repair costs that Noor Takaful will cover. The company will suggest a garage for your repairs as well. Note the claim request reference number you receive from the claim settlement cell. It will be required when you visit the garage.

Step 3: Taking your car to the garage.

Move your car to the suggested garage by the claim settlement cell of Noor Takaful. You will need to carry a set of claim documents with you as well. Once you are there, hand over the claim documents and wait for the approval from Noor Takaful to arrive. The company may also send a vehicle inspector to very the damages and the expenses quoted by the garage. Once the approval arrives, your car will go into repairs.

Documents Required for Noor Takaful Car Insurance Claim Submission

When you fill the form, it’s important to have the following documents ready:

  1. Your existing automobile insurance policy number.
  2. Original driver's license.
  3. Certificate of Registration for a Vehicle (RC).
  4. A copy of the police report.
  5. A complete report of the incident in your words and photographic proof, if asked by the company.
  6. If the car is leased or financed, include the name and address of the lien holder.
  7. Completed and signed claim form for reimbursement claims.
  8. All invoices, bills, payment receipts and related documents for repair expenses – required for reimbursement claims.

Waiting Period for Noor Takaful Car Insurance Claim

Depending on the nature of your claim, processing could take up to 24 hours. Claims involving more complex settlements and court cases can take longer to process. If there is a court case in the picture, you can hand over the right to defend your case to Noor Takaful. Depending on the coverage of your car insurance plan, Noor Takaful will assist you with the hearing and legal fees. Once the judgement has been passed by the court, the repair process will resume.

Things To Keep in Mind About Noor Takaful Car Insurance Claim Process

  1. Do not make any errors on the claim form. The tiniest clerical error may result in the claim being rejected. If this occurs, you will have to redo everything from the beginning.
  2. Make a copy of all original papers you have supplied to Noor Takaful before filing a reimbursement claim. Given that original papers such as receipts and bills are not returned, you may want to keep a copy of the required documents for future insurance purposes.
  3. If you are filing an online claim, keep the original documents related to the claim safe for at least 12 months from the date of claim submission. Insurance companies can ask for them for verification at any time.
  4. Check to see if the receipts and bills to be presented are in English or Arabic. If they are in another language, get them translated by an approved UAE translator.

Conclusion

It is rather easy to submit a car insurance claim with Noor Takaful once you have all the information required for the process. Just make sure that you are quick and responsive if an accident and record everything to support your claim. Fill the claim form carefully and recheck all the documents properly before submitting. Missing documents and mistakes in the form can lead to claim rejection. With these simple things in mind, you can easily file your car insurance claims with Noor Takaful.