Dubai Care

As a DIN customer, you can access this in-house claim management system through the DubaiCare mobile application. This claim settlement system makes it easy to access the hospitals in case of emergency and ensures instant treatment in case of emergency.

Why Choose Dubai Care?

Dubai Care’s in-house claims management system comes with a plethora of perks, including–

• Exclusive in-house healthcare solutions
• Several wellness campaigns on illness and wellness
• Access to tele-health services
• Round-the-clock availability of multi-lingual call centre medical staff
• Receive home country treatment
• Get international assistance
• A second medical opinion is available
• Access to the CDM Program: Chronic Disease Management
• Availability of health check-ups and awareness camps

Dubai Care Hospital List

Here is the list of major hospitals, clinics, and pharmacies associated with Dubai Care -

Key Points About DubaiCare Networks

1. Tiered access: Higher tiers (N1, Exclusive N2) include premium and specialised hospitals like Cleveland Clinic, Mediclinic, and NMC.
2. Middle tiers (N2–N4) expand to strong regional hospitals and community-focused facilities.
3. N5 split —
   • OP (Outpatient) emphasises clinics and medical centers.
   • IP (Inpatient) includes full hospitals for surgeries and admissions.
4. Dental coverage only applies to N1–N4.
5. Networks cover Abu Dhabi, Dubai, Sharjah, Ajman, and the Northern Emirates for broad accessibility.
6. Always confirm provider participation before admission since the list is periodically updated.

Dubai Care Services

Listed below are the basic services offered by Dubai Insurance, the provider of DubaiCare network -

• Examination, diagnosis, and treatment services
• Radiology diagnostic services
• Cancer screening and treatment
• Laboratory benefits
• Vaccines and immunisations
• Pre-existing and chronic conditions cover

List of Insurance Companies Associated with Dubai Care

DubaiCare is an in-house network operated by Dubai Insurance. If you are seeking reliable health insurance coverage, Dubai Insurance is a prominent option worth considering. With a diverse range of plans tailored to meet varying needs, Dubai Insurance ensures comprehensive protection and peace of mind.

Whether you're an individual, a family, or a business, you will find an extensive portfolio offering flexible solutions to suit your specific requirements with Dubai Insurance.

From basic medical coverage to comprehensive packages encompassing hospitalisation, outpatient services, and more, Dubai Insurance’s plans cover these all to safeguard your well-being. Moreover, their network of top-tier healthcare providers ensures access to quality medical facilities and services.

By choosing Dubai Insurance, you financially secure not only yourself but also gain access to prompt claims processing and efficient customer support.

How to File a Claim for Dubai Care?

Simply follow the steps below to file a claim via Dubai Care -

Register and Login

Visit DubaiCare at https://www.dubins.ae/beta/dubaicare. If you are a first-time user, you can register on the website using your Emirates ID and date of birth. If you don’t have an Emirates ID, you can connect with Dubai Insurance and get the e-card number to log in. Insured members can access their healthcare benefits using either the e-card number or Emirates ID.

Once you are registered, log in to the portal.

Visit the Claims Section

Visit the “Submit New Claim” section and keep the following information handy -

• All the details like the insurance provider’s name, date of service, prescription, and the physician’s names
• All the essential documents supporting your expenses including the medical report, original receipts, itemised invoices, and more

Submit the Claim

To submit the claim, fill in all the information precisely. Upload or click pictures of all the requested documents - itemised medical form attested by your doctor with the hospital or the clinic stamp. The report should include the history of the current illness, previous illnesses, clinical history, and the prescribed medical tests or medication.

You would also need to attach the medical reports, hospital bills, and more.

Once done, click on the “Submit Claim” tab.

Once you submit the claim form, you will get an alert on your email, confirming that your claim has been submitted.

Note - You should submit the claim within 30 days from the date of treatment within or outside the network. The whole reimbursement process generally takes 15 to 21 business days.

How to Connect with Dubai Care in Case of an Emergency?

In case of an emergency, DubaiCare provides multiple ways to reach out to them quickly —

1. Call Support: You can dial 800 DUBINS (382467) to get immediate assistance from the DubaiCare team.
2. Email Approvals: For urgent medical approvals, write to approvals@dubins.ae.
3. Email Reimbursements: For reimbursement-related help, contact dubaicare-reimb@dubins.ae.
4. DubaiCare Mobile App: You can also use the DubaiCare mobile application to access your policy details, submit requests, track approvals and connect directly with support anytime, anywhere.

It is important to note that DubaiCare works as an in-house Claims Management system and has a network of over 4,000+ healthcare providers along with facilities to get second opinions, basic health examinations, multilingual medical staff, and more.

Another way to connect with Dubai Insurance is via Customer Support. For customer service, you can write an email to customerservice@dubins.ae. If you have a general inquiry, you can drop a mail at info@dubins.ae.

You can also visit the insurance provider at Dubai Insurance Head Office, Al Rigga Road, Deira, P.O. Box 3027, Dubai. To visit the Abu Dhabi branch, the address is Abu Dhabi Branch Office, Airport Road, P.O. Box 94797.

The contact numbers for the two offices are +971 4 2693030 (Dubai) and +971 2 6725572 (Abu Dhabi Branch).

What are the Perks of Installing the Dubai Care Mobile App?

The Dubai Care mobile app is available on the Google Play Store and the App Store. Alternatively, you can download and install the app on your device through the QR code provided on Dubai Care’s official online portal.

The mobile application lets you access the latest features and information. Enjoy the following services–

• Generate e-card
• Access to your insurance policy information
• Have a seamless insurance claim experience
• Find a provider without any hassle
• Keep yourself updated with the latest and ongoing promotions
• Access the DubaiCare Awareness program
• Provide instant feedback regarding your experience and Dubai Care services

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Check out the FAQ section next for some more quick facts related to DubaiCare.

Frequently Asked Questions

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