UAE floods and natural calamities have led to serious vehicle damages in the last few days. Getting vehicles repaired in such cases is becoming a challenge for most car owners as they need to pay the costs out of pocket. One major reason for this is not knowing how to file a motor claim.This is why Policybazaar.ae and its partners have come up with this guide to help car owners like you with the motor insurance claim process. ...read more
If your car is completely or partially submerged underwater, don’t try to start it. Instead, follow the insurance claim registration process and connect with a roadside assistance company. Next, get your car towed to the garage allocated to you by your insurance provider.
Avoid driving your vehicle in flooded regions.
You cannot file a motor claim regarding flood damage if you have a third-party liability (TPL) insurance policy.
Only if you have a comprehensive insurance policy, you should initiate the insurance claim process. The insurance provider will take the process further.
With that clear, here’s a guide on the motor claim registration process amidst this dire scenario.
How to Initiate the Insurance Claim Process in UAE?
To start the car insurance claim process, make a claim intimation. Here are the steps for the same —
Report the incident to the police and get a police report by following the due process for the concerned Emirate.
If you need towing services, connect with your insurance provider’s round-the-clock free roadside assistance helpline.
Record the damages via videos and photographs as proof of investigating the damages accurately.
When you connect with us, make sure to keep the following documents handy —
Policy number
Registered email address
Registered phone number
Relevant documents
Here are the Emergency Helpline Numbers for a Crisis
Electricity Failure — 991
Coastguard — 996
Ambulance — 998
Water Failure — 922
Find and Rescue — 995
Fire Department — 997
Police — 999
What to Do in Case of Rejected Claims?
The Central Bank has urged the public to carefully review insurance policies to ensure proper exercise of their rights. SANADAK is available to resolve banking and insurance disputes.
Check SANADAK's guidelines on complaint acceptance and potential rejections here — https://www.sanadak.gov.ae/make-a-complaint/complaint-eligibility/
For the complaint registration process, visit https://sanadak.gov.ae/en/make-a-complaint/complaint-submission-process/
04 Jul 2025Countries Where a UAE Driving Licence is Valid: All You Should KnowIf you are planning to travel abroad, we have good news for you — your UAE driving licence is valid in several countries around the world. This makes it quite easy to rent a car or drive without the hassle of reapplying for a new licence.
27 Jun 2025TAMM Abu Dhabi - Services, Service Centres, Features and BenefitsTAMM is a comprehensive digital ecosystem offering over 900 government and private sector services. This platform offers everyday important services across healthcare, education, residency, housing, citizenship, and more.
26 Jun 2025How to Convert Third-Party Insurance to ComprehensiveKnow the process of switching from third-party car insurance to comprehensive car Insurance in UAE and also know why we want to buy comprehensive car insurance.
19 Jun 2025How to Check Car Insurance Status Online in UAECheck Car Insurance Status Online - Checking your vehicle insurance status online in UAE with these methods RTA Website , EVG , MoI ,Policybazaar.ae & more.
21 Jun 2025Best Car Insurance Companies in Dubai, UAE - 2025Best car insurance in UAE - Checkout the list of top 10 best car insurance companies in Dubai, UAE with their products & service benefits that they offer so you can choose best as per your needs.
25 Apr 2025Black Points in UAE & How to Reduce Black PointsBlack Points in UAE: Want to Know How to Reduce Black Points on Your License in UAE. Read This Article and You Will Know About Black Points on How to Reduce Black Point.
27 Jun 2025Traffic Fines in Abu Dhabi 2025 - Check Fines, Black Points, PaymentsAbu Dhabi Traffic Fines - Get the updated list of Abu Dhabi traffic fines in Abu Dhabi 2025 like - Speed Fines, Car Licence Plates, Reckless Driving Fines, & more. And also know to check and pay Abu Dhabi Police traffic fines.