How to Get a Car Accident Police Report Online in Dubai?

If you have a bump, scratch or a bigger crash in Dubai, the law is clear: every accident must be reported to Dubai Police before you repair your car. The good news is you rarely need to stand on the road and wait. For minor damage with no injuries, you can file the whole report from your phone in a few minutes and get it by email. This guide shows you exactly how to do that, what it costs and how to download a copy later.read more

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Written ByNupur JainSenior Content Writer (Expertise - Motor Insurance)

Reviewed ByToshita Chauhan BalochiChief Business Officer – General Insurance @ Policybazaar.ae

Last updated on 01 June 2026Editorial Standards

Quick Answer

To get a car accident police report online in Dubai, open the Dubai Police app or dubaipolice.gov.ae. Pick “Report Traffic Accident,” allow location access, and choose the number of vehicles. Next, scan the plate and licence, take live photos of the damage, and submit. For minor accidents with no injuries, the report is emailed to you, often within minutes.

What is a Dubai Police Accident Report?

A Dubai Police accident report is the official document that records what happened in a road accident. It notes the location, the vehicles and drivers involved, the damage, and who Dubai Police consider to be at fault. Car insurance companies need this report before they will pay for repairs. Garages also need it before they are allowed to start work. It is also used as evidence if there is any legal dispute later.

When officers attend a scene, they decide who is responsible and issue colour-coded cards. This includes a red card for the at-fault driver, a green card for the not-at-fault driver, and a white card when fault is still unclear.

Minor Accident Or Major Accident: Which Process Applies?

The first thing to work out is how serious the accident is, because that decides what you do next. The rule of thumb is simple — if anyone is hurt or the damage is serious, treat it as major and call the police. If it is only light, cosmetic damage, and nobody is injured, you can handle it yourself online.

Source: AI Generated/Human Edited

What Counts as a Minor Accident in Dubai?

A minor accident is a low-impact collision with no injuries and only light or cosmetic damage. This can be a small dent, a scraped bumper or a broken light. In these cases, you don’t have to wait for an officer to arrive. You simply file a minor traffic accident report yourself.

What Counts as a Major Accident?

A major accident involves injuries, serious damage, or a vehicle that can no longer be driven. In this situation, you must call 999 right away. Leave the cars where they are, switch on your hazard lights, and request an ambulance if anyone is hurt. Traffic police will come to the scene, take statements, and prepare the report themselves.

Which Documents Do You Need to Report an Accident in Dubai?

Always keep your key documents with you when driving. Police may ask for them to confirm who you are. To file a Dubai accident report, you will usually need the following:

Valid UAE driving licence
Emirates ID
Vehicle registration card (mulkiya)
Vehicle plate number and place of issue
A working mobile number and email to receive the report

Visitors and Tourists: Carry your international driving licence, passport, and entry visa, as you will need these instead of an Emirates ID and UAE licence.

How to Get an Accident Report Online in Dubai (Step By Step)?

For a minor accident, the fastest way to get your report is through the Dubai Police smart app or the website. The app is free to download on the App Store and Google Play. Here is the full process.

Step1- Open the Dubai Police app or go to dubaipolice.gov.ae and allow location access.
Step2- Select “Report Traffic Accident” or “Minor Traffic Accident Report” from the menu.
Step3- The app registers your location and asks you to move your vehicle to a safe spot.
Step4- Choose how many vehicles were involved in the accident.
Step5- Enter or scan each vehicle’s plate number and the driving licence details.
Step6- Take clear, live photos of the damaged areas. Note: Take the photos in the app. You cannot upload old pictures from your phone’s gallery.
Step7- Add your mobile number and email, then submit the report.

If it is not clear who is at fault or the other driver disagrees, use the app to call traffic police or dial 999 and let an officer attend. Otherwise, the report is processed and sent to your email, usually within minutes and often forwarded straight to your insurer.

Tip!- Use Chrome or Firefox if you file from a computer. Also, make sure your phone’s location and camera permissions are switched on before you start. The minor accident service on the website is designed for smartphones.

Can You Report an Accident at a Petrol Station?

Yes. Dubai Police run an “On-The-Go” initiative with fuel stations, where trained staff help you file a minor accident report on the spot. You can do this at ENOC, ADNOC, and Emarat stations across the emirate. It is handy if you are not comfortable using the app yourself. You still collect the final report from Dubai Police afterwards, and you cannot repair the car until you have it.

How to Report Damage By an Unknown Driver?

If someone hits your parked car and drives off, you still have to report the complaint because no garage will repair the damage without a report.

You can file it through the Dubai Police app, the website, or at a police station. You will be asked to submit photos of all four sides of the vehicle and pay the service fee. Payment can be made by cash, debit card, or Apple Pay.

The fees for a report against an unknown party usually include AED 400 service fee, plus an AED 10 innovation fee and an AED 10 knowledge fee. Applying in person can add an extra counter fee.

Dubai Accident Report Fees and Report Cards

The first report of an accident does not cost anything. Fees apply mainly when you ask for a reissued copy of an old report or when you report an accident caused by an unknown party. The table below shows the general charges:

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Source: AI Generated/Human Edited

Service	Service fee	Extra fees
First accident report (at the scene/online)	Free	—
Reissue/copy of an existing report	AED 100	AED 20 (knowledge + innovation)
Report against an unknown party	AED 400	AED 20 (knowledge + innovation)
In-person counter (added charge)	AED 100	—
At-fault administrative traffic fine	Up to AED 400	Charged to the faulty driver only

How to Download or Reissue a Dubai Police Accident Report?

Lost your report or need another copy for your insurer? You can get it again using the reference or transaction number you received when you first reported the accident.

Download Using the App or Website

Open the Dubai Police app or visit dubaipolice.gov.ae and log in.
Go to the “Services” section and choose the traffic accident report service.
Enter your reference/transaction number, Emirates ID, and vehicle details.
Pay the reissue fee (AED 100 + AED 20) by card or e-Dirham if prompted.
The report is sent to your email as a PDF, which you can save or print.

Get it in Person

You can also visit a Smart Police Station (SPS) or a Dubai Police station with your documents and reference number. Smart Police Stations and the CID counter operate 24/7, while regular police stations are generally open from 7 am to 10 pm.

How to Check the Status of Your Accident Report?

You can track an application for free on the Dubai Police website or at a Smart Police Station using your reference number.

Visit the Dubai Police website.
Open “Application Status” under “Services.”
Enter your reference number and select “Car Accident.”
Click submit to see the current status.

What to Do After You Get the Dubai Police Accident Report?

Once you have the report in hand, three steps follow:

Keep a copy. Save the PDF and note the reference number for your records.
Contact your insurer. Send them the report with the accident details — names, location and damage. They will assess the damage and estimate the repair cost.
Get the car repaired. Once your insurer approves, repairs can begin. Depending on your policy, you may have to pay an excess or a share of the cost.

How to Get an Accident Police Report Online in Abu Dhabi and Other Emirates

The process is similar across the UAE, but the apps differ. In Abu Dhabi, use the Abu Dhabi Police app (SAAED) or the MOI UAE app and log in with UAE Pass or your Emirates ID. Next, open Traffic Services and file the accident report. In Sharjah, drivers commonly use local services and the MOI app. Across all emirates, the nationwide MOI UAE app works for reporting and for accidents against an unknown party.

Abu Dhabi report fees are generally around AED 400 for major accidents and AED 300 for minor ones and can vary by method. Always confirm the current fee on the official portal before you pay.

Common Mistakes to Avoid While Filing Accident Report In Dubai

Uploading gallery photos. The app needs live photos taken at the scene — old images are rejected.
Skipping the report for a “small” scratch. Even minor damage needs a report before repair.
Letting the report expire. A minor accident report is valid for 3 months — use it within that window.
Arguing at the scene. Stay calm, exchange details, and let the process decide fault.
Moving cars after a serious crash. In a major accident, leave the vehicles in place until police arrive.

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FAQ's

Yes. For a minor accident with no injuries, open the Dubai Police app or dubaipolice.gov.ae. Next, file a “Report Traffic Accident,” add your licence and plate details, take live photos, and submit. The report is emailed to you, often within minutes.

Log in to the Dubai Police app or website, go to Services, and enter your reference or transaction number with your Emirates ID and vehicle details. The report is sent to your email as a PDF you can save or print.

The first report is free. A reissued copy costs AED 100 plus AED 20 in knowledge and innovation fees. A report against an unknown party costs AED 400 plus AED 20 in fees.

Yes. Every accident, however small, must be reported to Dubai Police. Garages are not allowed to repair your car, and insurers will not pay without a police report.

A minor traffic accident report is valid for 3 months from the date it is issued. Use it for repairs and your insurance claim within that period.

File a report against an unknown party through the Dubai Police app, website or a police station. Submit photos of all four sides of the car and pay the AED 400 plus AED 20 fees.

Yes. If you hit an object, a wall, or a kerb, you still need a report before any repair. Report it through the app or call Dubai Police.

Yes. Visitors can use the same channels. Carry your international driving licence, passport, and entry visa instead of an Emirates ID and UAE licence.