Ways to File an RTA Complaint in Dubai

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Road and Transportation Authority (RTA) Dubai is a government organisation that provides services such as vehicle licensing, rail services, licensing the commercial vehicle, Salik accounts, driving licenses, bus services, and more. To ensure that the services remain efficient and convenient to avail, the organisation has recently launched the RTA Complaint Handling portal. 

This service is helpful for the RTA in improving its operations using the feedback and comments from the users. Explore the following sections to understand how you can also file an RTA complaint about any service provided by them. 

File an RTA Complaint with Email

Follow these steps below to file an RTA complaint using your email:

  • Write an email to ask@rta.ae and mention the problem that you have been facing in using an RTA service.
  • You will receive an automated email containing an RTA complaint number. 
  • An RTA employee will respond to your email complaint within a business day. They will verify your complaint and request further information regarding the issue(s) that you are facing as well as your contact details. 
  • You will receive an RTA complaint confirmation email in at least three business days to inform you that the complaint has been directed to the dedicated division. 
  • Once the complaint is investigated, a representative will connect with you to inform you regarding the steps that you can take with respect to your complaints. It should be remembered that whether the complaint is resolved or not depends on the nature of the problem. 

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File an RTA Complaint Directly

You can file an RTA complaint directly by visiting the organisation’s branches. This service is a part of an open-door communication policy and will work in the following way:

  • Visit an RTA branch directly in case you face any challenges in a particular service.
  • You can simply talk to the manager or any executive there and explain the problem you are encountering.
  • After this, the concerned authority will be responsible to resolve the problem as soon as possible. 

You can also visit any of the Customer Happiness Centres and connect with an RTA representative there. Mentioned below are some centres along with their details for your convenience:

Al Barsha

  • Address - General Department of Traffic Building, Sheikh Zayed Road, Al Quoz Industrial Area 3, Dubai
  • Timings - Monday to Thursday: 08:00 am to 7:30 pm and Friday: 08:00 am to 12:00 pm
  • Phone Number - 8009090

Deira 

  • Address - Behind Dubai Traffic Court, Al Quds Street, Al Twar 1, Dubai
  • Timings - Monday to Thursday: 08:00 am to 7:30 pm and Friday: 08:00 am to 12:00 pm
  • Phone Number - 8009090

Al Kifaf 

  • Address - Near Zabeel Park, Al Kifaf Centre, Sheikh Khalifa Bin Zayed Street, Al Kifaf
  • Timings - Monday to Thursday: 08:00 am to 7:30 pm and Friday: 08:00 am to 12:00 pm
  • Phone Number - 8009090

Umm Ramool  

  • Address - Marrakech Street, Umm Al Ramool, Opposite Emirates Metro Station, Dubai
  • Timings - Monday to Thursday: 08:00 am to 7:30 pm and Friday: 08:00 am to 12:00 pm
  • Phone Number - 8009090

Al Manarah 

  • Address - Dubai Municipality, Al Manarah Centre, Sheikh Zayed Road, Al Safa 2, Dubai
  • Timings - Monday to Thursday: 08:00 am to 7:30 pm and Friday: 08:00 am to 12:00 pm
  • Phone Number - 8009090

Al Twar 

  • Address - 1st Floor, Al Twar Centre, Al Nahda Street, Next to Ministry of Education, Dubai
  • Timings - Monday to Thursday: 08:00 am to 7:30 pm and Friday: 08:00 am to 12:00 pm
  • Phone Number - 8009090
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File an RTA Complaint via Call 

You can always make a call at the RTA customer care centre to file a complaint regarding any of its services. Follow the instructions provided below to connect with an RTA representative easily:

  • Make a call on 8009090 (RTA complaint centre number) and elaborate on the issues you are facing. 
  • The RTA representative will keep you informed about the status of your RTA complaint. 

The organisation requires at least 7 business days to resolve the complaint. After this period, you will receive a call from the agent about the action taken with respect to the RTA complaint.

File an RTA Complaint over Social Media

RTA is known for its efficient customer service and effective communication channels. To further extend the scope of communication and simplify the ease of access, RTA now allows users to file a complaint over social media channels like Facebook, Twitter, LinkedIn, and Instagram. For this, the steps to be followed are:

  • Go to the RTA contact page where you will find the social media icons for the organisation. 
  • Select one of the icons to send in your complaint. 
  • The social media agent will connect with you and further discuss the problem in detail. 
  • Once you have submitted the RTA complaint, you can expect your problem to be resolved in at least three working days. 

Details to Provide to File an RTA Complaint

While filing a complaint, keep the following information ready to make it easy for the RTA representative to contact you:

  • Your complete name
  • Contact number
  • Date and time when you faced the issue regarding a service

Based on the nature of your complaint, you may also be required to provide information like -

  • Taxi’s plate number (if it is an RTA taxi complaint)
  • Your Nol number
  • Vehicles’ driver name/ ID number
  • Staff members’ name or ID number
  • Taxi ID 
  • Name of the metro station where you faced the problem
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Key Takeaways

  • Road and Transportation Authority Dubai provides various services related to transportation, traffic regulations, issuance and renewal of driving licenses, registering new automobiles, issuing parking permits, and more. 
  • To enhance its efficiency as a user-centric organisation, it has launched the RTA Complaint Handling portal.
  • You can file an RTA complaint through email by simply writing your complaint to ask@rta.ae. After you receive an RTA complaint number, a representative will connect with you to help you resolve the issue as soon as possible.
  • You can directly make an RTA complaint at the Customer Happiness Centres located in Al Barsha, Deira, Al Kifaf, Al Twar, Umm Ramool, and Al Manarah. 
  • You can even submit a complaint over a phone call to customer care. The representative will help you resolve the problem within seven working days. 
  • Another way to file an RTA complaint is through social media portals like Twitter, Facebook, Instagram, and LinkedIn. You can locate these portals by visiting the RTA contact page. 
  • If you are filing a complaint, make sure that you provide your personal details and information specific to the situation you are facing accurately to avoid any confusion and receive assistance without any delay.
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