January 24, 2025

23m: 52s

The Policy Project

Customer experience in insurance: How technology is redefining User Journeys

Written ByMousree DasSenior Content Writer (Expertise - Health and Travel Insurance)

Reviewed ByToshita ChauhanBusiness Head - General Insurance

Last updated on 09 September 2025Editorial Standards

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Customer Experience in Insurance: How Technology is Redefining User Journeys

From booking cabs to reserving restaurant tables and even choosing dining companions by swiping through profiles on our phones, we're using technology everywhere! So why should our insurance experience be left behind?

In the latest episode of The Policy Project, which features Brijesh Kumar, Head of Technology and Product at Policybazaar.ae - We discuss all about the role of tech in redefining user journeys and customer experiences in Insurance, and also answer questions asked by you!

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