Met with A Car Accident? Here’s what to Do Next!
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Nupur Jain
Senior Content Writer (Expertise - Motor Insurance)
Nupur Jain is a Senior Writer at Policybazaar.ae with 4+ years of experience in the insurance industry. She specialises in car insurance and has built strong expertise in the UAE auto insurance industry by closely covering policy features, coverage options, premiums, renewals, claims, insurer offerings and vehicle ownership-related matters. Over the years, she has created 2000+ high-impact articles and covered 1000+ motor insurance topics, helping readers understand complex insurance jargons in a simpler and more practical way. Her work is focused on helping people compare options wisely, understand what truly matters in a policy and make more confident car insurance decisions based on their needs, budget and lifestyle in the UAE.


Toshita Chauhan Balochi
Chief Business Officer – General Insurance @ Policybazaar.ae
Toshita Chauhan Balochi has strong experience in the insurance and digital business space. At Policybazaar.ae, she works on making general insurance easier and more customer-friendly for people in the UAE. Her focus is on building simple, useful and transparent insurance journeys across motor, health and travel insurance products. She brings a clear business vision, strong industry understanding and a customer-first approach to the brand.
There is yet another important thing that you have to do i.e. car insurance claim. Approaching your auto insurance provider timely is much-needed in order to get your insurance claim settled successfully.
Moreover, you need to follow a few steps in order to file your car insurance claim without any hassle. Check out what you must after involving in a car accident.
Best Car Insurance in UAE
Some of the best and the cheapest car insurance quotes in Dubai are:
- Comprehensive
- Third Party
Important Things to Remember After a Car Accident
Assess the Damage and Call the Police Immediately
First of all, if you met with an accident, you are required to assess the damages caused to your vehicle and if any passenger is injured during the incident, you must call the police immediately and report the accident. After inspecting the accident scene and the vehicle involved in an accident, they will give you a report accordingly. The report basically shows the reason for the accident and also determines which party is at fault.
If it is a minor accident (where no one is injured or there is no serious damage caused to the car), you can also report the incident via the Dubai Police Mobile App in Dubai and paying an additional 100 AED as manual service fees. If there is no internet accessibility, you can also report the incident at one of ten authorized Enoc petrol stations at any police station around Dubai.
Keep in mind that you should have a police report for filing a car insurance claim in Dubai since it is a mandatory requirement. Because it carries the important details of the incident and also the relevant information of both motorists (or one). Once the report is generated, it will either be provided to you by the police for serious incidents or sent to your phone through text message.
Inform Your Insurance Provider
Once you have obtained a police report in your hand, the next important step is to contact your auto insurance company in order to let them know about the accident. Forward the exact information to your insurer even if you do not want to make an insurance claim. After that, they will ask for the police report and usually the insurance policy number which is mentioned on the registration card. Based on your insurance policy, your insurer will let you know the next steps you are required to follow. Generally, your auto insurance company will ask you to transport (or take) your vehicle to the nearby approved car service center. And then, they will handle the situation.
It is highly suggested to keep in touch with your insurer as soon as it is possible and give them the required documents in order to smooth the process of a car insurance claim.
Try to Capture the Damage Caused To Your Car on Your Camera
In order to make your insurance claim stronger, take some photographs of the accident scene, your damaged vehicle or any other bodily injury, is possible. It will work as additional proof if it is required at any point.
Know About Your Auto Insurance Policy
It is suggested to review your insurance policy carefully so that you don’t have to pay more than you should from your pocket. It will give you an exact idea of what your policy actually covers and what it is not. Understanding your policy’s terms and conditions will also help you to do negotiations with the insurer during the final claim settlement.
Required Documents to Process the Claim in Dubai
In order to process your insurance claim, you will need to submit the following documents:
- Driving License
- Vehicle Registration (Mulkiya)
- Police report (it is mandatory by law after an accident)
- Duly filled up & signed claimed form that is received from the insurance provider

If You Have Comprehensive Car Insurance in Dubai
A comprehensive motor insurance policy protects your own vehicle after an unforeseen situation such as an accident. You will need to contact your insurer in order to proceed with the claim process. While filling a car insurance claim in Dubai, be sure you keep all the required evidence like police report & contact details of other motorists. Also, you can take some pictures of the damage caused to your car or any other bodily injury. However, it is optional.
If You have a Third-Party Liability Car Insurance in Dubai
This is the most basic type of car insurance in Dubai that protects against all claims you’ll be responsible for like damage to the vehicle, loss of life, or bodily injury to a third-party. So, if you are responsible for the accident, you can’t make a car insurance claim since this policy will cover the third-party vehicle only. Any damage caused to your vehicle during an accident will not be covered under this insurance policy.
In a Nutshell
To avail the insurance benefits, you will need to file a car insurance claim with the insurer immediately after involving in an accident. If they find the claim to be genuine, they will surely pay for all the damages caused to you as well as your vehicle. So, don’t delay in approaching your insurance provider as it might cost you a fortune.
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