Contact Us

At Policybazaar.ae, we are dedicated to ensuring an exceptional customer experience. If you need help, we offer multiple channels through which you can contact us. Our commitment is to resolve any inquiries you may have to your complete satisfaction.

Download policyGet a copy of your policy documents.From my accountTrack policy statusSee real-time policy activity.Real-time updatesRequest supportAsk us about any policy or process.Any policy queryFile a claimSubmit and track claim requests.Submit and track

Raise a query

Log in to My Account to submit a request. You'll get a ticket ID and updates by email.

Log in to my account

How escalation works

If your query remains unresolved, you can escalate as follows.

24hLEVEL 1Head of Customer ServicesAvailable 24 hours after the query is raised, if it remains unresolved.

48hLEVEL 2Chief Grievance OfficerAvailable 48 hours after Level 1, if the query is still unresolved.

REACH US DIRECTLY

CALL US800 800 001Available now · 8 am – 11 pm GST daily

EMAILcare@policybazaar.ae