AXA Car Insurance Claim Form and Process to Apply

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  | Published: 26 October 2021

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AXA, one of the world's leading insurers, is a global provider of insurance and asset management services with the mission of enabling people to live better lives.

AXA has been active in the Gulf area for over 70 years, providing a diverse variety of insurance products and services to corporate, SME and individual clients. Thanks to its innovative insurance solutions, it is one of the most well-known companies in the UAE insurance sector as well as one of the top suppliers of car insurance.

For more than 40 years, AXA has worked diligently to build a distinct brand in the vehicle insurance sector of the United Arab Emirates. They put their consumers first, guaranteeing that they continuously offer high-quality items. They have a lengthy history of awards to back up their claim that they are a reliable insurance partner. 

AXA Car Insurance Claim

Motor insurance provides much-needed relief in the event of an accident resulting in vehicle damage. Insurance claims help to cover the cost of car repairs as well as other monetary responsibilities. While it is possible to file a refund claim, the cashless claims process is considerably more convenient. Simply drive your car to one of AXA’s network garages in your area for repairs, and they’ll handle the rest. The filing and approval of insurance claims used to be a time-consuming procedure, but owing to digitalisation, it has now become relatively easy. AXA provides E-Claim services, which allow you to file a claim online. 

When it comes to insurance claims, you must follow a specific protocol to get your claim approved. Depending on the kind of insurance, the processes for making a claim differ. Here's how you get started with a vehicle insurance claim. 

Third-party liability claims and own-damage claims are the two types of claims in automobile insurance plans. The insurance claim method is different in both of these instances.

AXA Car Insurance Claim Form

If you're searching for the quickest way to make a claim, simply fill out the form with the necessary information on the AXA website, and one of the representatives will contact you as soon as possible. You can rest assured that AXA will fairly handle and resolve your disputes. You can also call the claims department at 800 292.

These are the steps you need to follow while filling the AXA claim form:

If you prefer to file your claim via offline methods, download the AXA claim form from a reputable source such as PolicyBazaar.ae or the company's website and print it. Alternatively, you may use the AXA website to fill out the claim filing form online.

Begin by entering basic information such as your name, date of birth, email, country and phone number. Check that the needed information matches the information on your company's insurance card.

After that, you must attach the police report, driver's license and both sides of your automobile registration card to the document area. 

Finally, you must submit the form.

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AXA Car Insurance Claim Process

AXA company’s car insurance claim filing can be done in a few simple steps. It's quick, easy, and best of all, it can be done without difficulty from the comfort of one's own home. If the insured has any queries, they can contact their specialist claim processing team. This is what you need to do:

  • Call the roadside assistance company to obtain a free towing service after reporting the collision to the police and receiving a police report.
  • Contact the AXA Car Insurance or send an email to https://www.axa.ae/en/support/claims to begin the claim filing procedure.
  • Provide the necessary paperwork along with the claim notification.

As quickly as possible, the insured will get an email with the claim reference number as well as information on the garage and the location of the repairs.

The garage will inspect your car and provide you with a repair quote.

There is a different procedure to submit your claim and that is:

Bring your driver's license, vehicle registration card, and police report to one of AXA’s approved workshops. 

You may learn more about the network of workshops on their website (www.axa.ae).

Inside the workshop, you'll find the AXA desk, where one of their employees will take your documents and file your claim.

When you file a claim, you will be given a claim number after the procedure, and their claims department specialist will start working right away to offer the assistance you seek.

During handling your claim, you may get updated information by visiting their website (www.axa.ae) or calling their call center at 800 AXA (select query claims) during business hours Sunday through Thursday from 8:00 a.m. to 10:00 p.m. and Saturdays from 8 a.m. to 5 p.m.

AXA will also provide you frequent information on the progress of your claims through SMS and email.

Waiting Period of Insurance Claim

The AXA claim form is usually resolved in 5 days after it is submitted. Meanwhile, you'll receive regular SMS messages and notifications regarding the claim settlement’s progress. If there is a discrepancy in the form of the provided papers, the insurance company will notify you.

Documents Required for Submitting an AXA Car Insurance Claim

The papers you'll need to file an AXA Car Insurance claim are listed below:

  • Police report
  • A copy of the registration of the car
  • A photocopy of your driver's license 
  • If you're filing a claim with QIC, you'll need the following documents:
  • Original traffic department police report
  • A copy of both sides of your vehicle registration
  • A copy of both sides of your driver's license 
  • A duplicate of the police report
  • You'll need the following papers to file a claim with OIC
  • Copy of both sides of your automobile registration
  • Copy of your driver's license
  • Copy of the police report from the Traffic Department

Claim types

There are two types of insurance claims for automobiles:

  • Reimbursement
  • Cashless Claim

Reimbursement

If you are unable to bring your automobile to one of the network garages, you may have it fixed for a charge at any garage of your choosing. Your insurance provider may pay you later. You must produce your original repair invoices to obtain a reimbursement.

What Is the Process for Requesting an AXA Reimbursement?

AXA offers a diverse selection of insurance products and boasts one of the industry's quickest claim procedures. Depending on the sort of claim you're making, AXA claims can be used in a variety of ways. The AXA reimbursement form is the most common variant in all of these operations. To ensure that the claim process is hassle-free, you must first learn how to accurately fill out the claim form.

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What Is the Best Way to Fill Out a Reimbursement Form?

The majority of the time spent on a refund claim is spent correctly filling out the claim form. You'll need the following information before you start filling out the AXA reimbursement claim form:

  • The AXA claim form is available in PDF format on the AXA website.
  • On the company's insurance card, the name and health insurance number is printed.
  • Request a brief report on your injury from your doctor as well as proof that the therapy you're undergoing is medically necessary.
  • Include the address of any site where you got treatment, including diagnostic labs, in your list of healthcare providers.
  • For any services for which you are seeking reimbursement, gather all bills, including medical bill numbers.
  • Write the bill or receipt number for each of them on the AXA claim form.
  • Include the bill number as well as the service dates.
  • Include a brief description of the service, such as a doctor's appointment, prescription medicines, or hospitalisation on the form.

Keep the following in mind when filling out the AXA Reimbursement Form:

The following are some things to think about before and while filling out the AXA insurance claim form:

  • Examine your insurance policy to discover whether the company has filed a claim on your behalf.
  • The insurance holder must complete the documentation if the provider does not do so on their behalf.
  • Even the smallest error on the form or a lack of documentation might cause the claim to be refused, requiring you to start over.
  • As a result, ensure you have everything you need and that it's in systematic order.
  • If you have any hospital bills that aren't in English or Arabic, get them converted and send them in.
  • Fill out a separate AXA claim reimbursement form for each person if you're applying for many persons at once.

With the AXA claim form, you must submit the following documents:

  • A copy of your Emirates ID and the insurance card number on file with AXA.
  • For the services you're claiming reimbursement for, you'll need original bills and receipts.
  • Original copies of pharmaceutical prescriptions are required.
  • Bills of each diagnostic process.

Cashless claim

 If you submit a cashless claim, you will not be required to deposit any money in advance.

What is the procedure for filing a cashless claim with AXA Car Insurance?

  • If you are involved in an unfortunate accident, you should contact your insurance company right away.
  • You should also contact the police and, if required, file a police report.
  • When your insurance company arrives at the accident scene, they will make arrangements to have your automobile towed to the nearest towing facility.
  • Your automobile will be thoroughly examined at the garage.
  • The client must approve the repair quote provided by the network garage.
  • The restoration process will then begin.
  • When the repair is finished, the garage will send any necessary bills to the insurance provider.
  • The insurance company will inspect the bills and the vehicle afterwards.
  • The deductible and depreciation are thereafter the policyholder's responsibility.
  • The remainder will be repaid as soon as possible by the insurance company.
  • Your insurance provider will reimburse you for the vehicle's market value once depreciation is taken into account if the vehicle is damaged beyond repair.

FAQs

Q1 What papers are needed to complete an AXA car insurance claim?

The papers you'll need to file an AXA Car Insurance claim are listed below:

  1. Police report
  2. A copy of the registration of the car
  3. A photocopy of your driver's license

Q2 What are some quick reminders to keep in mind while making a claim?

  1. Determine the scope of the loss or damage and notify the proper authorities.
  2. To initiate a quick and easy claim settlement, notify your insurance provider as soon as possible following the accident.
  3. Rather than getting in a debate with the other driver, let the police make the decision.
  4. To get the most out of your insurance claim, follow all the instructions given by your vehicle insurance provider.

Q3: Is it more advantageous to file a reimbursement claim or a cashless claim?

If you make a reimbursement claim, you have the option of having your car fixed at any garage of your choosing. You must, however, pay for your costs from your wallet first.

You must make a cashless claim to one of the network garages specified in your insurance policy if there is one is included in your policy. However, you will not be required to pay for any expenditures because the insurance company would pay the same.