ICP Smart Services: Your Complete Guide to UAE's Digital Government Platform

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The Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) plays a central role in managing key personal and national services across the UAE. To make them faster, easier, and more accessible, a wide range of ICP smart services (more than 100) have been introduced. Available online, through mobile applications, and at smart kiosks, these ICP smart services are available for UAE citizens, residents, visitors, and GCC citizens. They offer a simple way to complete essential government transactions without needing to visit service centers.

What are ICP Smart Services?

ICP smart services are a group of digital services provided by the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP). These services help people complete government-related tasks online without visiting a physical office.

The goal of smart services is to make daily procedures faster, more convenient, and available at any time — whether from home, office, or on the move.

These services cover a wide range of needs such as —

Applying for or renewing an Emirates ID
Requesting entry permits or visas
Managing residency applications
Issuing or renewing passports for UAE citizens
Handling company sponsorships and dependent visas
Checking and paying fines

📌 Why Smart?
Smart services use digital platforms to reduce paperwork, cut down waiting times, and help you track your applications in real time.

🧾 Everything in One Place
All services are grouped by user type — whether you're a citizen, resident, visitor or company — so you can easily find what you need.

Categories of ICP Smart Services

For clarity and ease of use, ICP smart services are divided into categories based on the type of user and the nature of the service. This structure confirms that each user — whether an individual, business, or service agent — can easily find what they need and complete their tasks efficiently.

Here’s a complete view of the categories and the key ICP smart services available under each —

For Individuals

Services available to UAE citizens, GCC nationals, residents, and visa holders —

Main Service Area	Description
🆔 Emirates ID Services	Apply for a new Emirates ID, renew, or request a replacement
🛂 Residency Services	Renewal, cancellation, visa transfers
👨‍👩‍👧‍👦 Family Sponsorship	Add or remove sponsored dependents
🧾 Visa Applications	Short-term and long-term visa requests
📬 Permit Services	Entry permits for family and relatives
📄 Personal Data Update	Modify address, job title, marital status, and so on
📥 Download Documents	Retrieve visa, residency, or ID documents

For Establishments

Digital services available to companies, HR departments, and PROs to manage staff and compliance —

Main Service Area	Description
🧑‍💼 Employee Visa Services	Apply, renew, or cancel employee residencies
🏷️ Sponsor Dependents	Add or manage visas for employee families
🏛️ Establishment File Management	Update company records, authorised signatory
💳 Payments and Refunds	Pay service fees and apply for refunds on rejected requests
📜 Request Dashboard	View all applications, drafts, and payment statuses
📋 Daily Reports & Statistics	Track progress, request types, and activity logs

For Typing Centers

Licensed service providers who support individuals or establishments by processing official applications —

Main Service Area	Description
📝 Submit Applications	On behalf of clients (residency, ID, visas)
📂 Account Management	Update typing center profile and details
🔄 Subscription Renewal	Renew annual access to the smart system
🗃️ Request Management	View, edit, and resubmit pending applications
💰 Collect & Process Fees	Manage payments and issue receipts to clients

Golden Visa Services

Special category for applicants eligible for long-term residence under the Golden Visa initiative —

Main Service Area	Description
📌 New Applications	Based on profession, investment, or talent
🔄 Renewal & Updates	Modify or extend existing golden visa status
👨‍👩‍👧 Add Dependents	Sponsor family members under golden residency
📤 Document Upload	Attach supporting files for evaluation

Public Visa Services

Accessible to tourists, short-term visitors, and residents applying for others —

Main Service Area	Description
🛬 Entry Permit Applications	Tourist, business, transit visas
📅 Visa Extensions	Extend visit visas before expiry
🔎 Track Applications	Check real-time status of any submitted visa
❌ Cancel Unused Permits	Withdraw previously issued entry permits

Fines, Complaints, and Support

Service areas related to penalties, complaints, or platform support —

Main Service Area	Description
💳 Pay Fines	Settle outstanding penalties related to residency or ID
❓ Help & Feedback	Submit a complaint or request support
🔐 Reset Password / Username	Self-service access recovery
📚 User Manuals & FAQs	Step-by-step guides and documentation

How to Access ICP Smart Services?

Whether you're applying for a visa, renewing your Emirates ID, or managing company sponsorships, you can access ICP smart services through multiple channels — all secure, user-friendly, and available 24/7.

Find below the three official ways to access these services —

ICP Smart Services Web Portal

🌐 Website: https://smartservices.icp.gov.ae

This is the main digital hub where individuals, establishments, and typing centers can —

Register and log in
Submit and track applications
Make payments and download documents
Access all available smart services by user category

📌 Supported Browsers: Chrome, Safari, Edge
📎 No need to visit a service center — everything is done online

UAEICP Mobile Application

Available on —

iOS App Store: Search ‘UAEICP’
Google Play Store: Search ‘UAEICP’

The mobile app allows you to —

Access services anytime, anywhere
Receive real-time notifications
Upload documents directly from your phone
Use biometrics or face ID for secure login

📱 Ideal for individuals who prefer managing services on the go

ICP Smart Kiosks

Deployed in —

Major malls
Airports
Government service centers

These self-service machines provide instant access to —

Emirates ID printing
Visa renewals
Document scanning and submission
Basic support and guidance

⚙️ No appointments needed — just walk in and complete your request within minutes!

Step-by-Step Guide for Using the ICP Smart Services Portal

Accessing and completing a service on the ICP smart services portal is a smooth process. Whether you're a first-time user or returning to renew a document, follow these verified steps —

Step 1: Log In

Choose one of the three secure login methods —

Method	Description
🛂 UAE PASS	Single-sign-on for government services using Emirates ID
👤 Username & Password	For registered users with personal credentials
🔳 QR Code Login	Login by scanning a QR code using the UAEICP mobile app

Step 2: Select Your Service

After login —

You will land on the Dashboard.
From here, choose the relevant Module (e.g., Residency, ID, Entry Permits).
Next, select the Service, Sub-Service, and Service Action you want to apply for

📌 Example

Module → Residency Services → Renewal → Start Service

💡 Tip: Use the Quick Access Search to find a service by name.

Step 3: Fill in the Application Details

Each ICP smart service application has up to 5 simple steps, depending on the service —

Applicant Info – Enter the personal and passport details of yourself or the beneficiary
Address Info – Add full addresses inside and outside the UAE
Attachments – Upload required documents (passport copy, photo, and more)
Review – Double-check all information entered
Payment – Proceed to pay using secure online options

📌 While all steps are clearly labelled, the guidance appears on the screen if anything is missing.

Step 4: Pay Fees

After reviewing your application, click ‘Pay’
Choose your preferred payment method (credit/debit card)
Accept terms and complete payment

🧾 A digital receipt is issued instantly — you can download it any time from the ‘My Requests’ section.

Step 5: Track and Manage Your Request

Go to the ‘My Requests’ tab to —

Check the current status of your application
View documents and payment history
Cancel or edit requests if needed (depending on status)

📬 You’ll also receive updates via SMS and email, including approvals and service completion notices.

📎 Everything on One Dashboard
Once submitted, all actions — resubmitting, updating, and printing documents — are handled from a single interface.

Popular ICP Smart Services

Among the wide range of services offered by the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP), a few stand out due to their high demand and frequency of use. Here is a breakdown of the most commonly used ICP smart services by individuals, residents, citizens, and establishments —

✅ Service	👥 Who Can Apply	⏱️ Estimated Time	💰 Fee Range (AED)
Emirates ID Renewal	UAE Nationals, Residents	24–48 hrs	150–270
Residency Visa Renewal	Residents & Employers	2–5 days	200–800
Visa Status Inquiry	Visitors, Residents	Instant	Free
Golden Visa Application	Eligible Investors, Talent, Scientists	5–15 days	Varies by category
New Entry Permit	Visitors (Tourist, Transit, Business)	24–48 hrs	100–400
Fines Payment	All users	Instant	As per violation
Family Sponsorship	Residents	3–7 days	Varies by relation
Emirates ID Replacement	Damaged/lost ID holders	1–2 days	300–370
Update Personal Details	All ID holders	Same day	50–150
Application Tracking	All users	Real-time	Free

Contact Information — ICP Smart Services

If you need assistance, have inquiries, or wish to visit an ICP center, here are the official channels available —

Head Office – ICP Smart Services

Federal Authority for Identity, Citizenship, Customs & Port Security
Main Headquarters – Abu Dhabi
📍 Street 12, Near Al Forsan Resort, Abu Dhabi

⏲️Working Time: 7:30 AM - 3:30 PM

Call Center

☎️ Unified Call Number: 600 522222
🕐 Working Hours: 24 hours a day, 7 days a week
📞 Language Support: Arabic and English
Covers: Application help, technical support, service clarification

Official Email

✉️ Email Address: contactus@icp.gov.ae

Live Chat Support

Available on the bottom corner of the official portal: https://icp.gov.ae
Real-time help from support agents
Available in Arabic and English

Service Centers / Customer Happiness Centers

ICP has Customer Happiness Centers in —

Abu Dhabi
Dubai
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain
Al Ain

Yes, the ICP smart service portal and mobile application can be accessed from any country. You can submit entry permits, check visa status, or sponsor family members before arrival — as long as you have the required documentation.

You can reset your password or recover your username directly through the ICP smart service login page. Here’s what you can do —

Click on ‘Forgot Password’ or ‘Forgot Username’
Enter your registered email
Follow the verification steps via OTP or UAE PASS

Yes, certain ICP smart services such as entry permits or visa tracking can be used without an Emirates ID. However, services like Emirates ID issuance or visa renewal require ID or visa file numbers.

Once you select a specific service on the ICP smart service platform, a checklist of required documents will be shown before proceeding. You must upload these in PDF or image formats.

If the request is not yet paid, you can cancel or modify it. However, if it's already paid or approved, contact the ICP support team via —

Call center: 600522222
Email: contactus@icp.gov.ae

Chat support on the portal

The platform uses UAE PASS authentication, OTP validation, and SSL encryption to protect your personal and financial data at all stages of the service.

No, most ICP smart services are fully digital. However, for biometric data updates (e.g., new ID fingerprinting), you may be requested to visit the nearest Customer Happiness Center after receiving a notification.