ICP Smart Services – Complete Guide (2026)

The Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) plays a central role in managing key personal and national services across the UAE. To make them faster, easier, and more accessible, a wide range of ICP smart services (more than 100) have been introduced. Available online, through mobile applications, and at smart kiosks, these ICP smart services are available for UAE citizens, residents, visitors, and GCC citizens. They offer a simple way to complete essential government transactions without needing to visit service centers.

What are ICP Smart Services?

ICP smart services are a group of digital services provided by the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP). These services help people complete government-related tasks online without visiting a physical office.

The goal of smart services is to make daily procedures faster, more convenient, and available at any time — whether from home, office, or on the move.

These services cover a wide range of needs such as — 

1. Applying for or renewing an Emirates ID
2. Requesting entry permits or visas
3. Managing residency applications
4. Issuing or renewing passports for UAE citizens
   Handling company sponsorships and dependent visas
5. Checking and paying fines

Categories of ICP Smart Services 

For clarity and ease of use, ICP smart services are divided into categories based on the type of user and the nature of the service. This structure confirms that each user — whether an individual, business, or service agent — can easily find what they need and complete their tasks efficiently.

Here’s a complete view of the categories and the key ICP smart services available under each —

For Individuals

Services available to UAE citizens, GCC nationals, residents, and visa holders —

For Establishments

Digital services available to companies, HR departments, and PROs to manage staff and compliance — 

For Typing Centers

Licensed service providers who support individuals or establishments by processing official applications —

Golden Visa Services

Special category for applicants eligible for long-term residence under the Golden Visa initiative —

Public Visa Services

Accessible to tourists, short-term visitors, and residents applying for others —

Fines, Complaints, and Support

Service areas related to penalties, complaints, or platform support —

How to Access ICP Smart Services?

Whether you're applying for a visa, renewing your Emirates ID, or managing company sponsorships, you can access ICP smart services through multiple channels — all secure, user-friendly, and available 24/7.

Find below the three official ways to access these services — 

ICP Smart Services Web Portal

🌐 Website: https://smartservices.icp.gov.ae

This is the main digital hub where individuals, establishments, and typing centers can — 

• Register and log in
• Submit and track applications
• Make payments and download documents
• Access all available smart services by user category

UAEICP Mobile Application

Available on — 

• iOS App Store: Search ‘UAEICP’
• Google Play Store: Search ‘UAEICP’

The mobile app allows you to —

• Access services anytime, anywhere
• Receive real-time notifications
• Upload documents directly from your phone
• Use biometrics or face ID for secure login

ICP Smart Kiosks

Deployed in — 

• Major malls
• Airports
• Government service centers

These self-service machines provide instant access to — 

• Emirates ID printing
• Visa renewals
• Document scanning and submission
• Basic support and guidance

Step-by-Step Guide for Using the ICP Smart Services Portal

Accessing and completing a service on the ICP smart services portal is a smooth process. Whether you're a first-time user or returning to renew a document, follow these verified steps — 

Step 1: Log In

Choose one of the three secure login methods — 

Step 2: Select Your Service

After login —

1. You will land on the Dashboard.
2. From here, choose the relevant Module (e.g., Residency, ID, Entry Permits).
3. Next, select the Service, Sub-Service, and Service Action you want to apply for

📌 Example

Module → Residency Services → Renewal → Start Service

💡 Tip: Use the Quick Access Search to find a service by name.

Step 3: Fill in the Application Details

Each ICP smart service application has up to 5 simple steps, depending on the service — 

1. Applicant Info – Enter the personal and passport details of yourself or the beneficiary
2. Address Info – Add full addresses inside and outside the UAE
3. Attachments – Upload required documents (passport copy, photo, and more)
4. Review – Double-check all information entered
5. Payment – Proceed to pay using secure online options

📌 While all steps are clearly labelled, the guidance appears on the screen if anything is missing.

Step 4: Pay Fees

1. After reviewing your application, click ‘Pay’
2. Choose your preferred payment method (credit/debit card)
3. Accept terms and complete payment

🧾 A digital receipt is issued instantly — you can download it any time from the ‘My Requests’ section.

Step 5: Track and Manage Your Request

Go to the ‘My Requests’ tab to — 

1. Check the current status of your application
2. View documents and payment history
3. Cancel or edit requests if needed (depending on status)

📬 You’ll also receive updates via SMS and email, including approvals and service completion notices.

Popular ICP Smart Services

Among the wide range of services offered by the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP), a few stand out due to their high demand and frequency of use. Here is a breakdown of the most commonly used ICP smart services by individuals, residents, citizens, and establishments — 

Contact Information — ICP Smart Services

If you need assistance, have inquiries, or wish to visit an ICP center, here are the official channels available — 

Head Office – ICP Smart Services

Federal Authority for Identity, Citizenship, Customs & Port Security
Main Headquarters – Abu Dhabi
📍 Street 12, Near Al Forsan Resort, Abu Dhabi

⏲️Working Time: 7:30 AM - 3:30 PM

Call Center

• ☎️ Unified Call Number: 600 522222
• 🕐 Working Hours: 24 hours a day, 7 days a week
• 📞 Language Support: Arabic and English
• Covers: Application help, technical support, service clarification

Official Email

• ✉️ Email Address: contactus@icp.gov.ae

Live Chat Support

• Available on the bottom corner of the official portal: https://icp.gov.ae
• Real-time help from support agents
• Available in Arabic and English

Service Centers / Customer Happiness Centers

ICP has Customer Happiness Centers in — 

• Abu Dhabi
• Dubai
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain
• Al Ain

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