# TravelSecure Insurance Plan **Published:** 2026-05-06T16:22:56.521Z **Updated:** 2026-08-13T12:54:16.251Z **Author:** Mousree Das **Reviewer:** Richa Bansal **Original Url:** https://www.policybazaar.ae/travel-insurance/articles/travelsecure-insurance-plan/ **We are Rated:** 4.7/5 **Review Count:** 44,602 [Reviews](https://maps.app.goo.gl/Ry9H7NLgFAGso8gZ7) **Insurance Partners:** 35+ **Trusted Customers:** 2 Million+ **Policies Sold:** 1 Million+ As travel risks continue to evolve in the UAE and the Middle East, so should your protection. But what if there is a travel insurance plan that goes beyond the usual? Introducing TravelSecure, a plan that covers war-like situations and also offers real-time updates that help tourists and travellers stay aware, prepared, and secure throughout their journey. Regulatory credentials Licensed by the Central Bank of the UAE **([Registration No. 123](https://cdn.policybazaar.ae/pbuae/images/IA-License-Renewal-2026.pdf))** Emirates Insurance Federation **Membership No.** [B81](https://static.pbcdn.ae/pbuae/images/Policybazaar-Middle-East-Insurance-Brokers-LLC.pdf) Information on this page is for general guidance only - not personalised financial or medical advice. ## What is the TravelSecure Plan? TravelSecure is a policy designed exclusively to cover war events. A first-of-its-kind travel insurance policy, it represents a strategic collaboration between leading insurers, AXA and QIC. In case a civilian or a bystander unintentionally gets injured due to any event, terrorism, war, missile strike, or similar circumstances during their travel, they will be covered under this policy. Although the plan is available as a standalone policy, you can include it as an add-on in your regular [travel insurance](https://www.policybazaar.ae/travel-insurance/) for more comprehensive coverage. In fact, TravelSecure enhances safety through technology. With AXA’s dedicated app, Travel Eye, you get SOS alerts and real-time security updates about your destination. This feature helps you stay informed about evolving situations and adjust your plans when necessary. Table of Content * [What is the TravelSecure Plan?](#what-is-the-travelsecure-plan) * [What are the Key Benefits of the TravelSecure Insurance Plan?](#what-are-the-key-benefits-of-the-travelsecure-insurance-plan )  * [What are the Inclusions of the TravelSecure Plan?](#what-are-the-inclusions-of-the-travelsecure-plan) * [What are the Exclusions of the TravelSecure Plan?](#what-are-the-exclusions-of-the-travelsecure-plan )  * [Are All Countries Included in the Policy?](#are-all-countries-included-in-the-policy) * [What is the Trip Duration for the TravelSecure Plan?](#what-is-the-trip-duration-for-the-travelsecure-plan) * [Who is Eligible for Buying the TravelSecure Plan?](#who-is-eligible-for-buying-the-travelsecure-plan) * [How to File a TravelSecure Travel Insurance Claim?](#how-to-file-a-travelsecure-travel-insurance-claim) * [How Can I Contact the Customer Support Team?](#how-can-i-contact-the-customer-support-team) ## What are the Key Benefits of the TravelSecure Insurance Plan? As we saw above, TravelSecure goes way beyond a basic travel policy. Let’s understand its key features in more detail: **First-of-its-Kind Plan in GCC** This is the first-ever plan designed to support coverage during conflicts, terrorism, and wars across the UAE and GCC region. **Supported By Top Insurers** The plan is underwritten by QIC. It provides global assistance services 24/7 through AXA. **Flexible Travel Plan** TravelSecure is quite flexible in its approach. You can get it as a standalone plan or combine it with your basic travel insurance coverage. **Extensive Region Coverage** The plan covers both inbound and outbound GCC travellers for trips up to 90 days. **Exclusive Travel Eye App** The Travel Eye app by AXA gives real-time updates on SOS alerts and risk alerts. It can also be used for on-trip support. ## What are the Inclusions of the TravelSecure Plan? To understand how the travel plan supports during unexpected situations, let’s take a look at its key inclusions: * Personal accident cover in case of death or Personal Total Disability (PTD) — of up to USD 25,000 * Medical evacuation and repatriation cover of up to USD 10,000 * Emergency medical expenses are covered up to USD 25,000 Note that coverage is provided if you’re unintentionally caught in war or conflict situations as an innocent bystander. ## What are the Exclusions of the TravelSecure Plan? Before opting for the plan, it is important to know what falls outside the coverage. Find below the key exclusions: * Trip curtailment, delays, cancellations, and airline disruptions * Accommodation expenses * Travelling to the countries where the policy is invalid\* * Travelling to the areas where the government advisories or evacuation orders have been issued * Non-medical evacuations conducted by embassies or governments * Claim requests if the policy is bought after the evacuation warnings * Deliberately staying in a conflict zone without attempting to exit the area \*Countries where the plan does not provide coverage are mentioned in the next section. ## Are All Countries Included in the Policy? No, the TravelSecure plan does not cover you in all countries. Here is a list of countries where the policy is not valid, irrespective of inbound or outbound travel: | Burma (Myanmar) | Afghanistan | Cuba | Libya | Sudan | | --- | --- | --- | --- | --- | | Somalia | Eritrea | Haiti | Yemen | South Sudan | | Burundi | Zaporizhzhia | Kherson | Sevastopol | Donetsk | | North Korea | Crimea | Iran | Belarus | Venezuela | | Syria | Zimbabwe | Luhansk People’s Region | Central African Republic | Russian Federation | | Democratic Republic of the Congo | Disclaimer: The list might be updated over time in accordance with the International Sanctions Regulations. | ## What is the Trip Duration for the TravelSecure Plan? The trip can last up to 90 consecutive days and must begin and end in the individual’s country of residence. Additionally, the travel should be undertaken via a licensed airline, train, or ship. ## Who is Eligible for Buying the TravelSecure Plan? Everyone, including the following, can secure themselves with the TravelSecure policy if travelling within the GCC region: * GCC residents travelling outbound from their country of residence * Non-GCC residents traveling inbound to the GCC * Individuals/ Families * Employees * Business and corporate travellers * Leisure travellers Just note that your trip must start and end in the country of your residence. ## How to File a TravelSecure Travel Insurance Claim? Here’s how you can file a TravelSecure claim: ### Cashless Claim In case of medical evacuation, repatriation, and emergency medical situations, the claims are directly settled by AXA’s approved network of providers. However, the claim must be submitted through QIC’s official claims channels. In a cashless claim, you do not have to pay the bill up front. When opting for a cashless claim, immediately inform the 24-hour emergency medical assistance service at +442031264179. ### Reimbursement Claim The reimbursement claim is only applicable in certain circumstances, including Permanent Total Disability and Accidental Death. The beneficiaries of the policyholder can claim, subject to the submission of the required documents. ### Points to Note Regarding Claims Processing * Individuals must submit claims within 31 days after the trip completion (unless the situation was managed through emergency assistance) * The claims are processed within 5-7 business days from the date of document and claim form submission * The processing time varies, depending on the documents submitted, medical reports' availability, and further verification, if required ## How Can I Contact the Customer Support Team? We have provided all the necessary contact details for the TravelSecure insurance plan: **24/7 Emergency Assistance Contact** Phone: +442031264179 You can use this for any emergency assistance required if you’re injured and * Evacuation may be required * Admitted to a hospital * About to pay medical bills **Claims-Related Contact** Customers with any doubts regarding claims support may contact: **Phone:** 8004742 or +97142224045 **Email:** nonmotorclaims.dubai@qicuae.com **To Raise Complaints** You can share any related complaints/ feedback via: **Phone:** 8004742 **Email:** complaints@qicuae.com | ### Important Articles Related Travel Insurance | | --- | | [How to get Orange card for Oman](https://www.policybazaar.ae/travel-insurance/articles/how-to-get-orange-card-for-oman/) | [Oman Visas for UAE Residents](https://www.policybazaar.ae/travel-insurance/articles/oman-visas-for-uae-residents/) | | --- | --- | | [Cheap Places to Travel from Dubai](https://www.policybazaar.ae/travel-insurance/articles/cheap-places-to-travel-from-dubai/) | [Family Residence Visa UAE](https://www.policybazaar.ae/travel-insurance/articles/family-residence-visa-uae/) | | --- | --- | | [Best Travel Insurance Companies in UAE](https://www.policybazaar.ae/travel-insurance/articles/10-best-travel-insurance-companies-in-uae/) | [10 Facts You Didn’t Know About Travel Insurance](https://www.policybazaar.ae/travel-insurance/articles/travel-insurance-guide/) | | --- | --- | | [Schengen Visa Filipinos](https://www.policybazaar.ae/travel-insurance/articles/schengen-visa-for-filipinos/) | [Does Travel Insurance cover Pregnancy?](https://www.policybazaar.ae/travel-insurance/articles/does-travel-insurance-cover-pregnancy/) | | --- | --- | | [Japan Visa for UAE Residents](https://www.policybazaar.ae/travel-insurance/articles/japan-visa-from-dubai/) | [List of Visa Free Countries for UAE Residents](https://www.policybazaar.ae/travel-insurance/articles/visa-free-countries-for-uae-residents/) | | --- | --- | | [Baggage Travel Insurance](https://www.policybazaar.ae/travel-insurance/articles/baggage-travel-insurance/) | [Cancel For Any Reason Travel Insurance](https://www.policybazaar.ae/travel-insurance/articles/cancel-for-any-reason-travel-insurance/) | | --- | --- | ### **Other Insurance Products** [Medical Insurance Dubai](https://www.policybazaar.ae/health-insurance/) | [Best health Insurance in UAE](https://www.policybazaar.ae/top-10-health-insurance-companies-in-uae-hiart/) | [Maternity Health Insurance](https://www.policybazaar.ae/health-insurance/articles/maternity-insurance-in-uae/) | [Cheapest Medical Insurance in UAE](https://www.policybazaar.ae/health-insurance/medical-insurance/) | [Car Insurance Dubai](https://www.policybazaar.ae/car-insurance/) | [Check Car Insurance Status Online](https://www.policybazaar.ae/how-to-check-car-insurance-status-online-for-your-policy-ciart/) | [Term insurance Dubai](https://www.policybazaar.ae/term-insurance/) | [Life insurance UAE](https://www.policybazaar.ae/life-insurance/) | [Group Health Insurance](https://www.policybazaar.ae/group-health-insurance-hic/) | [How to Check Medical Insurance Status Online](https://www.policybazaar.ae/how-to-check-medical-insurance-status-with-emirates-id-hiart/) ←Previous [Visa for Iran](https://www.policybazaar.ae/travel-insurance/articles/visa-for-iran/) ## Travel Insurance Type * [Domestic Travel Insurance](https://www.policybazaar.ae/travel-insurance/domestic-travel-insurance/) * [Student Travel Insurance](https://www.policybazaar.ae/travel-insurance/student-travel-insurance/) * [Family Travel Insurance](https://www.policybazaar.ae/travel-insurance/family-travel-insurance/) * [International Travel Insurance](https://www.policybazaar.ae/travel-insurance/international-travel-insurance/) * [Annual Multi Trip Travel Insurance](https://www.policybazaar.ae/travel-insurance/annual-multi-trip-travel-insurance/) * [Senior Citizen Travel Insurance](https://www.policybazaar.ae/travel-insurance/senior-citizen-travel-insurance/) * [Single Trip Travel Insurance](https://www.policybazaar.ae/travel-insurance/single-trip-travel-insurance/) * [Group Travel Insurance](https://www.policybazaar.ae/travel-insurance/group-travel-insurance/) * [Business Travel Insurance](https://www.policybazaar.ae/travel-insurance/business-travel-insurance/) * [Flight Insurance](https://www.policybazaar.ae/travel-insurance/flight-insurance/) * [Travel Medical Insurance](https://www.policybazaar.ae/travel-insurance/travel-medical-insurance/) * [Schengen Travel Insurance](https://www.policybazaar.ae/schengen-travel-insurance-tic/) ## Travel Insurers * [Allianz Travel Insurance UAE](https://www.policybazaar.ae/insurance-companies/allianz-travel-insurance/) * [Orient Travel Insurance](https://www.policybazaar.ae/orient-travel-insurance-tipvd/) * [Union Travel Insurance](https://www.policybazaar.ae/insurance-companies/union-travel-insurance/) * [GIG Gulf Travel Insurance](https://www.policybazaar.ae/axa-travel-insurance-tipvd/) * [AIG Travel Insurance](https://www.policybazaar.ae/insurance-companies/aig-travel-insurance/) * [Oman Travel Insurance](https://www.policybazaar.ae/oman-travel-insurance-tipvd/) * [Emirates Travel Insurance](https://www.policybazaar.ae/insurance-companies/emirates-travel-insurance/) * [DIC Travel Insurance](https://www.policybazaar.ae/insurance-companies/dic-travel-insurance/) * [Liva Travel Insurance](https://www.policybazaar.ae/insurance-companies/liva-travel-insurance/) * [Adamjee Travel Insurance](https://www.policybazaar.ae/insurance-companies/adamjee-travel-insurance/) * [HSBC Travel Insurance](https://www.policybazaar.ae/insurance-companies/hsbc-travel-insurance/) * [World Nomads Travel Insurance](https://www.policybazaar.ae/insurance-companies/world-nomads-travel-insurance/) * [Metlife Travel Insurance](https://www.policybazaar.ae/insurance-companies/metlife-travel-insurance/)