Mashreq Bank Credit Cards

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Founded in 1967, Mashreq Bank is one of the oldest banks in the UAE. With over 50 years of banking experience, it has emerged as one of the leading financial institutions in the Middle East. Presently, the bank has its offices in the USA, Europe, Asia, and Africa including major financial capitals around the world. Mashreq Bank is the earliest operating privately-owned bank in UAE. The bank is a proud holder of a long list of firsts in the nation, some of which include:

  • The Mashreq Bank credit card was the first credit card in UAE.
  • The chip-based Mashreq credit card was also a first of its kind in UAE.
  • Mashreq Bank was also the first bank in the UAE to issue debit cards.

With that being said, Mashreq Bank focuses on customer satisfaction with a line of banking products and services. Among its products, Mashreq Bank credit cards aim to expertly serve the needs of its ever-growing and already enormous customer base. A Mashreq Bank credit card holder gets access to various rewards, cashback on every AED spend. Additionally, the cards offer a host of discounts and privileges including lifestyle, entertainment, travel & stay benefits, etc.  

Types of Mashreq Credit Cards

Mashreq Bank currently offers three types of credit cards, with benefits on daily expenses such as entertainment, dining and utility bill payment to international travel, hotel stays and much more. Details of the various Mashreq Bank credit cards are as follows:

  • Mashreq Cashback Credit Card
  • Mashreq Platinum Elite Credit Card
  • Mashreq Solitaire Card

Mashreq Cashback Credit Card

Mashreq Cashback Credit Card

Cashback
  • Minimum Salary AED 5,000
  • Annual Fee Free for life
  • Cashback
  • Free for life
  • Dining Discounts
  • Annual Membership Fee: AED 0 (Free for Life)
  • Monthly Retail Interest: 3.69%
  • Cash Advance Interest Rate (Monthly): 3.75

Benefits of Mashreq Cashback Credit Card:

  1. The Cashback credit cardholder earns cashback of 5% on dining spends in the UAE.
  2. Mashreq Cashback credit card offers a cashback of 2% on every international spend.  
  3. The card offers 1% cashback on each local spending. The cardholders are also entitled to 0.33% cashback for govt. payments, utilities, charity, fuel, rental and telecom spend. However, the cashback is not applicable on bill payments via Mashreq Mobile and Mashreq Online.
  4. The cardholders can earn 20% cashback on Zomato, Netflix and a lot more for the first 6 months. Maximum cashback of AED 50 is offered per merchant per month.   
  5. Start shopping online before card delivery! - No need to wait for physical card delivery for your purchases any more. As soon as your card is approved (this normally takes 2-3 hours), a starter limit of AED 2,000 will be assigned and your card details will be shared with you electronically. As soon as you receive the card details, you can start shopping with the card.
  6. Your Instant Digital Card can be used for purchases at any e-commerce merchant or on selected digital wallets (Apple Pay, Google Pay and Samsung Pay). Whenever you receive the physical card and activate it, your full limit will be available to you.
  7. 20% Cashback at your favourite merchants - Noon Talabat Zomato Netflix Du Etisalat iTunes Dubainow
  8. Instant Cashback redemption, Instantly redeem without hassle - You can instantly redeem your cashback from Mashreq Online Banking.
  9. Other services available on Mashreq Bank credit cards are as follows:
  • 0% Interest Easy Payment Plan - Mashreq credit card holders can convert transactions at partnered cosmetics, electronics, departmental stores and more into monthly instalment plans. Partnered stores and their corresponding tenors can be found online.
  • Balance Transfer Program - The cardholders can transfer up to 75% of their credit limit on another credit card at low-interest rates and longer repayment tenure. Individuals need to repay the debt in fixed instalments with a flexible tenor of up to 36 months. 
  • Insurance & Card Protection - The Mashreq credit card offers various insurance schemes to protect the cardholder and their family members in case of sudden unemployment, illness, accidents or death. These programs include the Credit Shield, the Pay Protect and the Smart Protect programs. In case of any event leading to the disability or demise of the policyholder, the insurance credit shield program protects the cardholder’s family by covering the outstanding credit card debt.
  • Cash On Call Service - The Mashreq credit cardholder may request for up to 75% of their credit limit to be transferred into their account by making a simple phone call to the Mashreq support staff. Repayment tenors for the same are for a maximum of 36 months.

Mashreq Platinum Elite Credit Card

Mashreq Platinum Elite Credit Card

Cashback
  • Minimum Salary AED 7,000
  • Annual Fee  Free for 1st Year
  • Cash Back
  • Free for 1st year
  • Fitness First Privileges
  • Salaam Points
  • Travel Benefits
  • Annual Membership Fee: AED 650 fee applicable from 2nd Yr. onwards
  • Retail Interest (Monthly): 3.45%
  • Cash Advance Interest (Monthly): 3.75%

Benefits of Mashreq Platinum Elite Credit Card:

  1. The Mashreq Bank Platinum Elite credit card registers the cardholders into the Mashreq Salaam rewards program. In this program, the cardholders earn Salaam Points for purchases made with the Mashreq credit card. These Salaam Points can be redeemed for airline tickets, hotel reservations, retail store discounts, movies tickets at Novo Cinemas and more.
  2. Platinum Elite Mashreq credit card members earn Salam points in the following manner:
    • 5 Salaam Points for AED 1 spent on international retail expenses.
    • 1 Salaam Point for AED 1 spent on domestic retail expenses.
    • 3 Salaam Points for all dining and supermarket purchases.
  3. Various discounts through the Mashreq privileges program.
  4. Mashreq credit cardholders get complimentary access to Fitness First every month. To avail of the offer, they need to make a minimum spending of AED 7,000 in the previous month.
  5. Airport pick up and drop off services within Dubai city limits up to 3 times a year.
  6. This Mashreq credit card offers the cardholder up to 8 complimentary airport lounge visits a year. The cardmember gains access to more than 1000 lounges globally and can earn 2 complimentary visits every month by meeting the previous month’s minimum spending requirement of AED 7,000.
  7. Primary and supplementary Mashreq Bank credit cardholders can avail of 8 complimentary visits to Fitness First gyms in UAE every month. This is applicable on having met the minimum spend requirement of AED 7,000 in the previous month. 
  8. Redeem Salaam Points for Skywards Miles for flights and upgrades on Emirates and flydubai as well as hotel stays and much more
  9. Simply log on to Mashreq Online or Mashreq Mobile, select Salaam Rewards and select “Convert to Skywards Miles” to redeem
  10. You can also gift your Skywards Miles to family by selecting Salaam Rewards and selecting “Gift Skywards Miles
  11. Purchase protection and extended warranty on new purchases made with the card.
  12. Complimentary travel insurance.
  13. Other services available on the Mashreq Bank credit card are as follows:
  • 0% Interest Easy Payment Plans- This allows the Mashreq credit cardholder to convert transactions at partnered cosmetics, electronics, departmental stores and more into monthly instalment plans. Partnered stores and their corresponding tenors can be found here.
  • Balance Transfer Program - It allows cardholders to transfer up to 75% of their credit limit at low interest rates. The balance transfer program has fixed instalments and tenors of up to 36 months. Cardholders can easily transfer their outstanding financial obligations to their Mashreq credit card, which can be paid later at a lower rate of interest.
  • Insurance & Card Protection - The Mashreq credit card offers various insurance schemes that can be used to protect the cardholder and their family members in case of sudden unemployment, illness, accidents or death. These programs include the Credit Shield program, the Pay Protect program and the Smart Protect program. In case of any event leading to the disability or demise of the policyholder, the insurance credit shield program protects the cardholder’s family by covering the outstanding credit card debt.
  • Cash on Call Service - The Mashreq credit cardholder may request for up to 75% of their credit limit to be transferred back into their account by making a simple phone call to the Mashreq support staff. Repayment tenors for the same are up to a maximum of 36 months.

Mashreq Solitaire Credit Card

Mashreq Solitaire Credit Card

Airport Lounge Access
  • Minimum Salary AED 25,000
  • Annual Fee AED 1,500
  • Airport Lounge Access
  • Golf Benefits
  • Cashback
  • Fitness First Privileges
  • Salaam Points
  • Annual Membership Fee: Free for 1st Year
  • Retail Interest (Monthly): 3.45%
  • Cash Advance Interest (Monthly): 3.75%

Benefits of Mashreq Solitaire Credit Card:

  1. The Mashreq Bank credit card provides exclusive access to the Mashreq Salaam rewards program. In this program, the cardholder earns Salaam Points for purchases made using the Mashreq credit card. Individuals can redeem the points for airline tickets, hotel reservations, retail store discounts, movies tickets at Novo Cinemas and much more.
  2. Solitaire Mashreq credit card members earn Salaam points in the following manner:
    • 6 Salaam Points for AED 1 spent on international retail purchases.
    • 4 Salaam Points for every AED spent on airline tickets, hotels and travel bookings.
    • 2 Salaam Points for AED 1 spent on domestic retail expenses.
    • 1 Salaam Point on govt. and utility bill payments including education, fuel, rental, and telecom expenses. 
  3. 12 complimentary lounge visits per year for the Mashreq Bank credit card owner and an additional guest at more than 900 airport lounges globally. While the first 2 airport lounge visits are provided absolutely free of cost, the remaining 10 can be unlocked by spending a minimum of USD 1 on international transactions.
  4. Cardholders can use their Solitaire Mashreq credit card to access 6 complimentary airport pick up or drop off services per year. This is restricted to once every month and only applicable on having spent a minimum of AED 10,000 in the previous month.
  5. Also offered by the Solitaire Mashreq Bank credit card is 6 complimentary Marhaba Silver level meet & greet services per year, with a cap of 2 greets per month. This offer is also subject to having met a minimum monthly spend of AED 10,000 in the previous month.
  6. Multi-trip travel insurance for tours and stays up to 90 days.
  7. Mashreq Bank credit card members can avail of unlimited complimentary visits to Fitness First gyms in UAE every month. This is dependent on having met a minimum spend requirement of AED 10,000 in the previous month. The full list of participating Fitness First gyms can be found online.
  8. Solitaire Mashreq credit card members can access car assistance service. The service includes 1 pick up and drop off service for vehicle registration and 2 passes for servicing every year. To avail of the service, individuals need to spend AED 10,000 in the previous month.
  9. Avail of 30% discount on yacht charters, guided tours and dinner cruises by Xclusive Yachts.
  10. The Solitaire Mashreq credit card offers up to 6 complimentary rounds of golf (per month) at premium ranges such as the Arabian Ranches Golf Club, Yas Links and Jumeirah Golf Estates. However, to avail of the offers, individuals need to spend a minimum of AED 10,000 in the previous month.
  11. Redeem Salaam points instantly at over 2,000 merchant outlets in the UAE across electronics, jewelry, home furnishing and fitness categories
  12. Redeem Salaam Points for Skywards Miles. You can simply log on to Mashreq Online or Mashreq Mobile, select Salaam Rewards and select “Convert to Skywards Miles” to redeem
  13. Avail up to 30% off on luxury dining establishments across the UAE.
  14. Mashreq Bank Solitaire credit cardholders can avail of 2 free valet parking services at select airports and malls every month. To avail of the offers, they need to spend AED 10,000 in the previous month. Exact valet parking locations are available on Mashreq bank’s official website.
  15. Other services available on the Mashreq Bank credit card include:
    • 0% Interest Easy Payment Plan - This allows the Mashreq credit cardholder to convert transactions at partnered cosmetics, electronics, departmental stores and more into monthly instalment plans. Partnered stores and their corresponding tenors can be found online.
    • Balance Transfer Facility - It lets the cardholder transfer up to 75% of their credit limit at low interest rates. The balance transfer program has fixed instalments and tenors of up to 36 months. Cardholders can easily transfer their outstanding financial obligations to their Mashreq credit card which can be paid later at a lower rate of interest.
    • Insurance & Card Protection - The Mashreq credit card offers various insurance schemes that can be used to protect the cardholder and their family members in case of sudden unemployment, illness, accidents and death. These programs include the Credit Shield program, the Pay Protect program and the Smart Protect program. In case of any event leading to the disability or demise of the policyholder, the insurance credit shield program protects the cardholder’s family by covering the outstanding credit card debt.
    • Cash on Call Service - The Mashreq credit card holder may request for up to 75% of their credit limit to be transferred into their account by making a simple phone call to the Mashreq support staff. Repayment tenors for the same are a maximum of 36 months.

Key Features of Mashreq Credit Cards

From highly secure services to exclusive rewards and benefits, Mashreq Bank credit cards are designed to fulfil the daily requirements of the customers. With over half a century’s worth of experience in analysing and addressing the customer’s needs, Mashreq Bank credit cards are an obvious bet for rewards and exclusive features. Following are the key features of Mashreq Bank credit cards.

  • Dedicated Customer Support: Mashreq bank has a dedicated team of professionals to resolve your credit card issues in the quickest possible time. You can conveniently reach out to them through phone, email, or online banking.  
  • Insurance & Security: Whether it’s online transactions or in-store purchases, Mashreq Bank’s security greatly prevents credit cards misuse. The multi-level security and transfer limit prevent the cards from being fraudulent and illegal use. Mashreq bank also offers an array of credit card insurances that protect the cardholders and their family during sudden unemployment, death, illness or fraudulent charges. The insurance programs available for every Mashreq Bank credit card are Credit Shield, Smart Protect, Pay Protect and Wallet Protect.
  • Mashreq Mobile Banking: Mashreq mobile banking app is a user-friendly and highly intuitive platform for secured and instantaneous transactions. Mashreq credit cardholders can conveniently access account statements, transfer funds, apply for various Mashreq products and withdraw cash without their card via the Mashreq Mobile banking application.
  • Easy Payment Plans: Mashreq bank credit cards come with an easy payment plan feature that allows customers to make purchases and pay later at lower rates and convenient instalment tenures of up to 36 months.  

Benefits of Mashreq Credit Cards

The rewards and incentives offered by Mashreq Bank credit cards are extremely noteworthy. These are just some of the most attractive benefits of a Mashreq credit card:

  • Balance Transfer Facility: Low interest rate balance transfers make the Mashreq credit card a solid option for customers looking to make a substantial dent in their debt. Individuals can make balance transfers can be made for up to 75% of the Mashreq credit card limit and repay in fixed installments within a tenure of 36 months.
  • Salaam Loyalty Program: A few Mashreq Bank credit cards like Solitaire and Platinum Elite cards automatically enroll cardholders into a Salaam Rewards loyalty program. Customers earn Salaam Points for every expense they make using a credit card. Further, they can use these points to avail of exclusive discounts on flights and hotel bookings, retail purchases, store vouchers and much more. 
  • Exclusive Visa Offers: Visa powered Mashreq credit cards come with deals and offers on lifestyle, entertainment, and dining expenses. 
  • Range of Cinema Offers: The Mashreq Bank credit cards offers 50% discount on Vox, Reel, and Novo Cinema. Cardholders can avail of up to 8 half-priced movie tickets by spending AED 10,000 in the previous month. 

Mashreq Bank Credit Card Interest Rates & Annual Fees in UAE

The table below gives details about various Mashreq Bank credit card retail interest rates and annual membership fees. 

Name of the Card

Annual Membership Fee (in AED)

Monthly Retail Interest (in %)

Mashreq Platinum Elite Credit Card

AED 650 (Free for 1st year) 

3.33% for first 6 months, thereafter, up to 3.69% per

Mashreq Solitaire Card

AED 1,500

3.33% for first 6 months, thereafter, up to 3.69% per month

Mashreq Cashback Credit Card

Free For Life

Up to 3.69% per month

 

Eligibility Criteria for Mashreq Bank Credit Card

 

Individuals need to satisfy the eligibility criteria for various Mashreq Bank credit cards as mentioned below:

  • Age: The minimum age to apply for a Mashreq credit card is 18 years. 
  • Personal Information: Applicants need to share their personal details such as a valid ID and address proof. 
  • Credit History: Mashreq credit card staff will most assuredly run a detailed credit history check on the applicant. Past loan and repayment records are a good way of determining whether an applicant is likely to be a good customer or a risky one.
  • Monthly Income: Mashreq credit card comes with a minimum monthly income requirement. The applicant will have to present the latest income certificate or salary slip.
  • Nationality: Mashreq Bank credit cards are only available for UAE residents and nationals.

How to Apply for a Mashreq Bank Credit Card?

An individual can apply for a Mashreq Bank credit card in one of the two ways:

  1. In-person: Applicants may complete document submission for their preferred Mashreq credit card by visiting any of the Mashreq Bank branches across the UAE. The full list of Mashreq Bank branches can be found online.
  2. Online: The Mashreq credit card application can also be completed securely online by visiting the bank’s website and filling the online application form.

Documents Required for Mashreq Bank Credit Card 

The documents required for the Mashreq credit card application process are as follows:

  1. Original and copy of the applicant’s passport and visa.
  2. Original and a copy of the applicant’s Emirates ID.
  3. Bank statement for the salary account.
  4. Employer details or trade license (for self-employed applicants).
  5. Security cash deposit amount (if requested).

The bank may ask for additional documents for record and verification at their discretion. Applicants may contact a Mashreq bank customer support for further details at (+971) 442-44444.

Interest Rates for Mashreq Bank Credit Card

Name of the Card

Monthly Retail Interest (in %)

Monthly Cash Advance Interest (in %)

Mashreq Platinum Elite Credit Card

Up to 3.69% per month

3.33% for the first 6 months

3.75% per month

Mashreq Solitaire Card

Up to 3.69% per month

3.33% for the first 6 months

3.75% per month

Mashreq Cashback Credit Card

Up to 3.69% per month

3.33% for the first 6 months

3.75% per month

Mashreq Bank Credit Card Limit

Mashreq Bank sets a credit limit on each credit card depending upon individuals’ salary and credit score. This credit limit also directly affects the amount of the security deposit which Mashreq Bank asks its applicants to submit.

While the bank reserves the right to increase or decrease the credit limit on any of the Mashreq credit cards, the cardholders may also request for the same. Customers need to submit a request with a valid reason for changing the credit limit by using any of the following means.

  1. By visiting a Mashreq Bank branch. The full list of branches can be found online. Be sure to carry the appropriate Mashreq Bank credit card with you.
  2. By calling a Mashreq Bank representative at (+971) 442-44444
  3. By submitting an online application, which can be done through the bank’s website.

Mashreq Bank Credit Card Charges

In addition to their annual membership fee, Mashreq Bank credit cards also carry other fees and charges. Major charges levied on the Mashreq credit cards are mentioned below

Mashreq Credit Card's Features Fees & Charges

Balance Transfer Interest Rate (per month)

As communicated at the point of sale

Balance Transfer Process Fee

As communicated at the point of sale

Balance Transfer Cancellation/Early Settlement Fee

AED 100 + 5% VAT

Retail Interest Rate (per month)

Up to 3.69% per month

Cash Advance Interest Rate

3.75% per month

Cash Advance Fee

3.15% or AED 210 (Whichever is higher)

Foreign Transaction Fee

2.79%

Card Replacement Charge

AED 78.8

Late Payment Fee

AED 241.5

Over Limit Fee

AED 292.95

Note: The full list of Mashreq Bank credit card charges can be found on the Mashreq Bank official website.

Mashreq Bank Credit Card Bill Payment

Mashreq Bank credit cardholders receive a monthly statement with all accrued charges and outstanding balances. They can pay the card bills through any of the following means. 

  • Offline: Mashreq credit card owners can make payments at any of the Mashreq Bank branches across the UAE via cash or cheque. The addresses for Mashreq Bank branches can be found online.
  • Cheque: Cardholders also have the option to mail in a cheque to a Mashreq Bank branch. Make sure to include your account number and contact details on the back of the cheque.
  • Online: Payments for a Mashreq credit card can also be made through Mashreq’s online banking portal, known as MashreqOnline. The online banking portal is extremely useful for keeping track of expenses, making card payments, transferring funds, and more.
You may also like this - Mashreq Credit Card Payment Online & Offline in UAE

How to Cancel a Mashreq Bank Credit Card?

Individuals willing to cancel the Mashreq Bank credit card can follow the below-mentioned steps. 

  1. The credit cardholder must inform the bank of credit card cancellation in person or via phone. The contact number for Mashreq Bank is (+971) 442-44444
  2. Next, the cardholder must ensure all dues on their Mashreq credit card are paid in full.
  3. The Mashreq Bank representative will subsequently cancel the credit card. During the process, the cardholder will have to submit all the primary and secondary cards.
  4. Refund of security deposit amount can take up to as much as 45 days from the date of the cancellation request.
  5. It is advised to request Mashreq Bank for a No-Liability Letter. The letter is proof that the Mashreq credit card member has cleared all dues. It may be required when exiting the country. The bank charges a nominal payment for issuing the No-Liability Letter.

Why Choose Mashreq Bank Credit Cards?

Mashreq Bank offers various incentives and investment opportunities to Mashreq credit card owners. The biggest attractions of a Mashreq Bank credit card are its reliability and globe-spanning partnership. Here are some of the reasons to pick a Mashreq credit card.

  1. Experience & Team Size: In its 50+ years of banking journey, Mashreq Bank has consistently evolved to capture the best interests of its customers. Currently, Mashreq bank is one of the largest privately-owned banks in UAE with a workforce of over 4,000 employees. 
  2. Transparent: Mashreq Bank provides incredible investment opportunities for cardholders and regularly updates all of its shareholders on the exact nature of its earnings. Presenting itself as a transparent and approachable firm, Mashreq Bank freely shares its investment holding information on request. Customers can conveniently request for the same online.
  3. Credit Ratings: Over the decades, Mashreq Bank has seen its share prices rise and dip, fluctuating with the whims of the market. But their commitment to backing prudent investment opportunities and regular upkeep of the Mashreq credit card products has earned them a favorable credit rating from top agencies all over the world. Agencies such as Moody have rated Mashreq Bank ‘Baa1’, while Fitch rates the bank at ‘A’. The complete details on share prices, credit ratings, and more can be found online.
  4. Global Incentives: A perfect example of global incentives is the incredible assortment of Elite Mashreq Platinum credit card benefits. The Visa powered Mashreq Platinum Elite card comes with various lifestyle, entertainment and travel offer exclusively from Visa. 
  5. Variety of Payment Plans: Every Mashreq Bank credit card gives the cardholder access to Mashreq’s 0% interest Easy Payment Plan (EPP). A 0% EPP is nothing new and most banks offer their own version of the same. But Mashreq’s EPP is unique in the way that it is available for Mashreq credit cards and also to a variety of vendors in UAE. The EPP scheme is applicable on cosmetics, groceries, electronics, home decor, fashion apparel, flights and much more.

FAQ's on Mashreq Credit Cards in UAE

What are supplementary cards?

Supplementary or add on cards are issued to the family members of the primary cardholder. They function exactly like a primary card and are even eligible for the same benefits. However, all the billings and fees are charged to the primary credit card. The primary cardholder has full control over supplementary credit cards and can set spending limits on supplementary cards.

The bank may charge separate annual fees for the supplementary credit card ranging from AED 0 to 630.

What is a late fee?

Every month, you receive a credit card statement with details of outstanding balances and charges. The bank provides a fixed date (due date) before which you need to repay this amount. If you fail to pay the amount by the due date, the bank charges a late fee. This late fee is charged over the interest you’d normally pay on the outstanding debt. It is advisable to avoid late fees by paying on time every month, as late fees will also negatively affect your credit history.

The late fee charged on Mashreq credit cards is AED 241.5.

What is an over-limit fee?

If outstanding or current balance surpasses the credit limit, the cardholder needs to pay an over-limit fee. Interest, cash advances and other charges are also included in the outstanding balance of an account.

Mashreq Bank credit cards charge an over-limit fee of AED 292.95.

What is a cash advance?

Any cash withdrawal using a credit card from an ATM or a branch is referred to as a cash advance. Credit cards charge high interest rates on cash advances, so it is better to keep withdrawals to a bare minimum. Use a debit card instead to make cash withdrawals. Credit card withdrawals incur a cash advance fee and charges interest on the withdrawn amount, starting from the date of the withdrawal itself.

Mashreq credit cards charge a cash advance fee of 3.15% of the transaction amount up to a maximum of AED 210. Furthermore, the cardholder also needs to pay a cash advance interest rate of 3.75% per month from the date of the transaction.

What should I do if my credit card is stolen or lost?

Cardholders need to inform the bank immediately about lost or stolen credit cards. The bank then freezes the missing card and replaces it with a new one. The longer you wait to report a missing card, the more at risk you are of bearing expenses for fraudulent credit card purchases.

In the event that a Mashreq Bank credit card is misplaced or stolen, the cardholder should inform Mashreq Bank within 24 hours. This is supposed to be done in writing or by visiting any branch in UAE. If the working day is over at the time of the incident, the cardholder may contact the bank via phone.


The contact number for Mashreq Bank is (+971) 442-44444. The customer is indemnified against any fraudulent charges made on the Mashreq credit card only after they have informed Mashreq Bank of its loss/theft. The bank charges a nominal fee of AED 75 for the replacement of Mashreq credit card. If the lost card is found, the cardholder is requested to cut it into two and return it to Mashreq Bank.

How do I access airport lounges using my Mashreq credit card?

Not all credit cards offer airport lounge access. Ensure that your card allows lounge access, or else you may be charged during entry. Additionally, only the partner airports will permit lounge access. To gain entry, you need to present the credit card at the airport reception.

The Solitaire Mashreq Bank credit card offers cardholders access to over 900 airport lounges globally.

What are instalment plans and how do I book one?

An instalment plan allows cardholders to repay for big purchases in smaller instalments over a set tenure. In other words, customers can purchase items within their credit limit and pay off the full amount over the period. Many banks also offer zero interest instalments for a specified tenure. During this tenure, the bank does not charge any interest rate on the outstanding balance. However, you should confirm whether the selected vendor is covered by the bank before making a purchase to avail the benefits of an instalment plan.

All Mashreq Bank credit cards offer the customer access to 0% interest Easy Instalment Plans.

What credit card services can I access through online banking?

Individuals with Mashreq Bank credit cards have 24/7 access to online banking through Mashreq Online or Mashreq Mobile. The services that they can avail of using online banking are as follows:

  • Account Balance & Statement
  • Transaction History
  • Fund transfer to accounts of the same bank, in other banks and even overseas
  • Pay Bills
  • Add Beneficiaries & Manage Investments
  • Add & Modify Personal Information
  • Block & Cancel Cards
  • Schedule Fund Transfers
  • Create Activity Alerts and a lot more.
Will I earn loyalty points on online purchases as well?

Yes, the cardholder earns loyalty points on all online and retail purchases made using a Mashreq credit card. However, you need to ensure whether your credit card offers loyalty points or not. Furthermore, factors such as the type of currency being used (foreign or local), type of items being purchased (grocery and real estate purchases may earn less) and yearly earning limits can determine whether you earn points.

Some of the Mashreq Bank credit cards automatically enrol the cardholder into the Salaam Rewards loyalty program. Salaam Points can be redeemed for airline tickets, hotel reservations, retail store discounts, Novo cinema movies tickets and much more.

Where do I make my credit card payments?

Credit cardholders have to make minimum monthly payments by a specified payment due date to avoid late fees and delinquencies in their credit history. These payments can be made in a variety of ways, depending on the bank. Payments for a Mashreq Bank credit card can be made in the following ways:

  • By mail: The Mashreq credit card owner may send in a cheque with their account number clearly mentioned (on the back) to any of the Mashreq Bank branches. The branch addresses can be found online.
  • In-Person: Customers can also visit any of the Mashreq Bank branches to pay for their card in cash or cheque. 
  • Online: Mashreq credit card owners can submit payments for their card through Mashreq Bank’s online portal known as Mashreq Online.