# E Care Blue Network: Everything You Need to Know

**Published:** 2025-11-14
**Updated:** 2026-03-25
**Author:** Mousree Das
**Reviewer:** Toshita Chauhan
**Original Url:** https://www.policybazaar.ae/health-insurance/tpa/e-care-blue/

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When it comes to healthcare, everyone wants something simple, dependable, and easy to use. E Care International delivers that. With a strong presence across the UAE, it connects people to healthcare services through well-organised networks to meet different needs.

Regulatory credentials

Licensed by the Central Bank of the UAE **([Registration No. 123](https://cdn.policybazaar.ae/pbuae/images/IA-License-Renewal-2026.pdf))**

DHA Health Insurance Intermediary **Permit No.** [BRK-00041](https://www.isahd.ae/Home/PermittedIntermediaries)

Emirates Insurance Federation **Membership No.** [B81](https://static.pbcdn.ae/pbuae/images/Policybazaar-Middle-East-Insurance-Brokers-LLC.pdf)

 Information on this page is for general guidance only - not personalised financial or medical advice.

Among these, the E Care Blue Network is built for those looking for essential coverage with trusted medical providers. It brings together a wide range of clinics, hospitals, and support services, all while keeping things practical and affordable for everyday needs.

## What is the E Care Blue Network?

The Blue Network is one of the core healthcare plans offered by E Care. It is widely accepted and trusted by leading insurance companies, which adds to its reliability and reach.

E Care Blue keeps things simple. It covers the most important medical services like doctor visits, diagnostic tests, hospital stays, emergency care, and even maternity and chronic condition management (depending on the plan).

Outpatient services are offered mainly through clinics, while inpatient services are available at selected hospitals. The goal is to give members quality care, lower costs, and smoother approvals, all through a direct billing system that reduces paperwork and delays.

## Services Covered Under the E Care Blue Network

The E Care Blue Network offers a strong and reliable list of healthcare services to meet essential medical needs. While benefit limits may vary slightly depending on the specific plan, the core services covered remain largely consistent across all E Care Blue plans.

| Category | What’s Included |
| --- | --- |
| Outpatient Care | General and specialist consultations (with GP referral)<br>Diagnostics: X-rays, lab tests, ultrasound, CT, MRI<br>Prescribed medications (generic/formulary)<br>Physiotherapy (limited sessions, pre-approval required)<br>Virtual consultations through approved clinics |
| Inpatient Care | Hospital stay in a semi-private room<br>Surgery and post-surgical care<br>Medicines and investigations<br>Companion accommodation (with approval)<br>Organ transplantation (recipient only)<br>Dialysis<br>Home nursing (after discharge) |
| Maternity & Newborn | Antenatal check-ups and screenings as per DHA guidelines<br>Normal delivery and medically necessary C-section<br>Emergency maternity care<br>Newborn care for the first 30 days |
| Emergency Services | Emergency room visits<br>Road ambulance<br>Emergency dental, hearing, and vision care |
| Preventive Care | Annual health check-up<br>Vaccinations (children & adults as per DHA)<br>Cancer and Hepatitis screening (as per DHA programs) |
| Dental & Optical | Emergency dental care (e.g. broken tooth, soft tissue injury)<br>Cash discounts on routine dental and optical services at selected clinics |
| Alternative Medicine | Coverage for therapies like Ayurveda, Homeopathy, and Chiropractic (limited sessions) |
| Mental Health | Outpatient counselling sessions |

Disclaimer: The coverage above is based on standard E Care Blue plans. Specific benefits, limits, and co-payment amounts may vary as per the insurance provider and plan version. Please check your policy documents or speak with your insurance provider for exact details.

## Where Can You Use Your E Care Blue Network Benefits?

E Care Blue is supported by a wide network of healthcare providers across the UAE. These include general clinics, specialty centres, diagnostic labs, and hospitals — all carefully selected to ensure reliable care under your plan.

Types of Facilities Included in E Care Blue Network

| Facility Type | Examples |
| --- | --- |
| Clinics | General practice, family medicine, internal medicine, paediatrics, and so on |
| Specialist Centres | Gynaecology, dermatology, orthopaedics, ENT, ophthalmology, and more |
| Hospitals | For inpatient surgeries, emergency care, maternity, and complex treatments |
| Laboratories | Diagnostic services: blood tests, radiology, scans |
| Pharmacies | Approved pharmacy chains for medication pick-up |

### **Insurance Partners That Support E Care Blue Network**

The following insurance companies are affiliated with E Care Blue plans and work in coordination to support your claims and approvals —

1.  Orient Insurance
2.  Daman – National Health Insurance Company
3.  Dubai Insurance
4.  RAK Insurance
5.  ADNIC – Abu Dhabi National Insurance Company
6.  Al Sagr Insurance
7.  SALAMA – Islamic Arab Insurance
8.  Aman Insurance
9.  National Life & General Insurance
10.  Al Buhaira National Insurance
11.  NIC – National Insurance Company
12.  Takaful Emarat

**Geographical Reach**

1.  **UAE-Wide:** Coverage across all Emirates
2.  **Limited Overseas Coverage:** Some plans include inpatient cover in select countries (e.g. ISC & SEA excluding China, Japan, Singapore, and more) — usually on a reimbursement basis with prior approval

**Important:** Networks may be updated from time to time. Always refer to the official E Care Blue network list or member portal for the latest provider information.

## Trusted Clinics and Medical Centres Under E Care Blue Network

The E Care Blue Network is available in multiple Emirates. This gives members access to clinics and centres near where they live or work. All listed providers follow E Care’s quality standards and offer direct billing, which means simpler visits without upfront payment (unless a co-pay applies under your plan).

| Emirate | Facility Type | Provider Name | Area |
| --- | --- | --- | --- |
| Ajman | Clinic | Shifa Al Jazeerah Medical Centre – Ajman | Saniya |
| Ajman | Clinic | Advanced Medical Centre L.L.C | Al Bustan |
| Ajman | Clinic | Shifa Al Jazeerah Medical Centre – Branch | Jurf 1 |
| Abu Dhabi | Clinic | Zia Medical Centre LLC | Shabiya 12, MBZ City |
| Abu Dhabi | Clinic | Peshawar Medical Centre LLC | Mussafah, M-40 |
| Dubai | Clinic | Zulekha Medical Centre | Al Qusais |
| Dubai | Clinic | International Modern Hospital | Mankhool |
| Dubai | Clinic | Prime Medical Centre | Deira |
| Sharjah | Clinic | Aster Clinic | Rolla |
| Sharjah | Clinic | Access Clinic | King Faisal Street |
| Sharjah | Clinic | Al Shifa Medical Centre | Al Nahda |
| RAK | Clinic | RAK Medical Centre | Al Nakheel |
| RAK | Clinic | Al Oraibi Hospital | Khuzam |
| RAK | Clinic | Al Jazeera Medical Centre | Mairid |

**Note:** This is a partial list for reference. The full E Care Blue provider network includes many more clinics and hospitals across the UAE. For the latest and complete list, visit ecaretpa.com/network or check with customer service.

## How to Use Your E Care Blue Card?

Whether you have a physical E Care Blue card or a virtual one, you can get access to medical services within the approved network — without the need to pay upfront for covered treatments.

Here’s how to use it —

1.  **Check if the provider is in-network:** Use the E Care website or call the helpline to confirm if the clinic or hospital accepts Blue Network coverage.
2.  **Book an appointment directly:** Contact the clinic or hospital and inform them you’re covered under the E Care Blue Network.
3.  **Present your E Care Blue card (physical or virtual):** At the reception, show your card and a valid Emirates ID. If you're using a virtual card, you can access it through the E Care portal or app.
4.  **Pay any required co-payment:** Depending on your plan, a small co-pay may apply for consultations, diagnostics, or medication. This will be clearly mentioned by the provider.
5.  **Let the clinic handle the approval:** For procedures or specialist care, the clinic will request prior approval from E Care if needed. You don’t have to manage this step.

**🖥️ Virtual Card Access**

Your E Care Blue card is also available digitally —

1.  Login to ecaretpa.com
2.  Go to the Member Login section
3.  Access and download your virtual card directly

## Reimbursement Process for Out-of-Network Services With E Care Blue Plan

Sometimes, you may need to seek medical care outside the Blue Network. This is especially in case of emergencies, unavailability of services, or when you're outside the country. In these cases, you can still get your money back through E Care’s reimbursement process — as long as your treatment is covered under your policy.

1.  **Pay for the treatment at the clinic or hospital:** Make sure to collect detailed invoices and payment receipts for all services.
2.  **Download and fill out the Reimbursement Claim Form**
    *   You can get this from ecaretpa.com or request it via email.
    *   Complete all sections clearly. A physician's stamp and signature are mandatory.
3.  **Attach the required documents:** These may include:
    *   Itemised bills
    *   Medical reports and prescriptions
    *   Proof of payment
    *   Insurance card copy
    *   Lab/radiology reports
    *   Discharge summary (for inpatient cases)
    *   Specialist referrals (for physio/chiro)
    *   Police report (for accident cases, if covered)
4.  **Send your documents to E Care:** Email all documents to: rc@ecaretpa.com. Use your name and card number as the subject line.
5.  **Track your claim:** Once submitted, you’ll receive a reference number. Use it for any follow-ups.

**📌 Important Notes**

1.  Submit claims within 15 days of treatment
2.  Documents must be in English (translated copies required for foreign reports)
3.  Incomplete or unclear submissions may delay your claim
4.  Additional documents may be requested during review
5.  Reimbursement will be as per your policy’s coverage and limits

## Customer Support and Complaint Handling of E Care Blue

E Care is known for taking customer service seriously. Whether you need help with your coverage, approvals, or claims, or simply want to share feedback, there are dedicated support options available to assist you. If something doesn’t go as expected — whether it's a delay, a claim rejection, or service experience — you have a clear path to raise your concern and get it resolved.

**☎️ How to Reach E Care Support**

| Support Channel | Details |
| --- | --- |
| Helpline | 600 532273 (24/7 support) |
| Office Phone | +971 4 3811500 |
| Email (Claims) | rc@ecaretpa.com |
| Online Contact | ecaretpa.com/contactus |
| Complaint Form | ecaretpa.com/complaint |

## 🛠️ How are Complaints Handled?

1.  **Log your complaint:** Submit it via the website form or call the helpline. You’ll receive a complaint reference number.
2.  **Initial follow-up:** Within 48 hours, a support team member will contact you for updates or more details.
3.  **Resolution:** Most issues are resolved within 7 working days. Complex cases may take longer if third parties are involved.
4.  **Unhappy with the outcome?:** You can request a reconsideration using your complaint reference number.
5.  **Still dissatisfied?:** You may escalate to the regulatory authority based on your visa location —
    *   **Dubai Visa:** File with DHA → http://ipromes.eclaimlink.ae
    *   **Abu Dhabi / Al Ain Visa:**
        *   Department of Health (DOH) – 📞 02 449 3333
        *   Insurance Authority – 📞 02 499 0111

### FAQs About E Care Blue

### Can I use E Care Blue outside the UAE?

E Care Blue plans are primarily designed for use within the UAE. However, some plans include inpatient coverage in selected countries (mainly ISC & SEA regions, excluding countries like Japan, Singapore, and China). This is usually on a reimbursement basis and requires prior approval.

### Is maternity covered if I’m already pregnant when applying?

If you’re pregnant at the time of application, it must be clearly declared in the medical form. Coverage is then subject to medical underwriting. Undeclared pregnancies will not be covered during the policy period.

### Are newborn babies automatically added to the E Care Blue plan?

Babies born to insured mothers are covered under the mother’s card for the first 30 days after birth. After that, the baby must be officially added to the policy, subject to underwriting.

### Is dental and optical care included in E Care Blue plans?

Routine dental and optical care is not fully covered under most E Care Blue plans. However, cash discounts are available at selected clinics. Emergency dental and vision care (such as injury or sudden vision loss) is covered.

### What if I need to see a specialist directly in the E Care Blue plan?

Most E Care Blue plans require a referral from a general practitioner (GP) before you can see a specialist. This helps manage costs and ensures proper use of services.

### Can I access my claims history and card online?

Yes. Members can log into the E Care portal to view their virtual card, claims status, and approvals.

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