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Emirates Citibank World Credit Cardholders can enjoy their travels with much-needed peace of mind. Irrespective of where their journey takes them, they can enjoy their travels with the peace of mind. When anyone travels, they get exposed to various perils. Unfavourable events can turn their travel upside down. When in a foreign country, in case of a health emergency getting medical help can be very difficult. Thanks to complimentary travel accident and medical insurance offered by Citibank World Credit Card, the cardholder be insured against the incurred medical expenses. Additionally, they can get compensation for the inconvenience caused by the covered emergency medical condition, delay of checked-in baggage, flight delays, and other unpredictable eventualities.
Here are the features and benefits of Emirates Citibank World Credit Card:
The cardholder can avail unlimited access to more than1000 airport lounges across the world on a complimentary basis. Additionally, the facility can be availed by the supplementary cardholder(s) as well.
Access Denied: In an unfortunate situation, if any participating lounge denies complimentary access to the cardholder, the cardholder can access the lounge by using their Citi Credit Card. They must request for written confirmation from the reception desk that the facility of lounge access was not available on their card. In order to claim reimbursement for the same, they must provide the written to the Citibank.
Please Note: The cardholder must file a claim within 30 days of travel.
The cardholder can avail the benefit of 0 percent interest for a period 3 months with the Easy Instalment Plan offered by Emirates Citibank World Credit Card. The offer can be availed of purchasing Emirates tickets at the official website of Emirates using their Emirates Citibank World Credit Card by opting forEmirates Advantage.
Citi Emirates-Citibank World Credit Card members are covered under travel accident insurance on a complimentary basis. In addition to that, the card members can file a claim for compensation in case of inconvenience caused due to missed flights / delayed flights and loss of checked-in luggage or delay of checked-in luggage for the tickets booked with their Emirates-Citibank Credit Card.
The card member gets the benefit of availing Marhaba Silver Meet and Greet service on a complimentary basis. They get a privilege to experience a comfortable journey through DIA-Dubai International Airport.
Marhaba Bronze Meet & Greet Service
The Citi Emirates-Citibank World Credit Card members can experience luxury in a true sense. They can avail one Marhaba Bronze Meet and Greet Service absolutely free of cost on an annual basis. In order to avail the service, the card member needs to book a complimentary Marhaba Bronze Meet and Greet service at least 48 hours before their departure or arrival. In order to make a booking, they can call Citi Phone Banking Service helpline- +971 4 311 [4000/ 4653]. The helpline is open 24*7. In the case of late bookings, the cardholder needs to get directly in touch with the Marhaba sales office or call centre at their own expenses. Here are the contact details of Marhaba Dubai Call Centre
Number-+971 4 3898989
For making late bookings that are less than 10 hours, the cardholder will have to pay additional charges at Dubai International Airport.
Services Offered upon Arrival
After arriving at Dubai International Airport, just before the cardholder gets to immigration, they will see their name flashing on the Marhaba screens. The cardholder may approach any Marhaba representatives. The representatives will fast-track the cardholder through the arrival formalities at Terminal 1, Terminal 2, and Emirates Terminal 3 of Dubai International Airport.
After that, they will escort the cardholder to the arrivals area. There the cardholder you can meet their loved ones or exit the airport.
The meet and greet service is very helpful for someone who’s travelling for the first time, old aged people and people with disability.
Offered Services upon Departure
The representatives will fast-track the cardholder through the departure formalities. Whenever possible, they will be provided with hand baggage trolleys. The cardholder can access the Marhaba Meeting Lounge. It is near the check-in area of Emirates Terminal 3 and Terminal 1 of Dubai International airport.
In Marhaba Meeting Lounge, the cardholder and unwind and savour light refreshments.
Terms and Conditions of Marhaba Meet and Greet Service
Here are the Terms and Conditions of Marhaba Meet and Greet Service:
Gourmet Pleasures offered by Citi is a dining program that offers amazing dining discounts. The cardholder can enjoy up to 20 percent discount at specified restaurants and eateries across the UAE.
The cardholder can avail up to 2 Buy One Get One movie tickets per month on a complimentary basis. The offer is valid for the movie tickets purchased using Emirates Citibank World Credit Card on any weekday.
The cardholder can avail unlimited supplementary cards for their eligible family members. They don’t have to pay any extra-charges fee and they can set the spending limit as a percentage of their own limit on every supplementary card.
Eligibility Criteria for Availing Supplementary Card
The cardholder can avail a Supplementary card for:
Here are the required details for availing Supplementary card:
The cardholder can make the best use of their credit card by putting spend on their credit card. When they put spend on their card, they earn Skyward Miles as per the following.
Please Note- The cardholder may earn Skywards Miles as per the assigned credit limit to their credit card. The Skywards Miles earning is capped for specific spend categories such as e-Government, grocery stores etc.
The Skywards Miles you will earn will be transferred to your Skywards account on a weekly basis and will reflect in your statement.
To track your activity and see your current miles balance please visit www.emirates.com
The cardholder won’t be entitled to earn Skywards Miles for the transactions mentioned below:
1. Fee payment(s) for Annual Membership for the cardholder’s Citibank MasterCard or VISA Credit Cards as well as fast track redemptions.
2. Finance charges, cash advance charges, late payment fee or any other automated or manual cash withdrawal or disbursement.
3. Balance transfer, traveler's cheques, repayment of bank loan(s), payment of bank fees or charges or any other unauthorized fee etc.
4. Buying foreign currency and transactions made at the exchange house(s).
5. Premiums, payments or contributions for the following:
6. Payment made for Utility bill(s).
7. Purchase of bonds, securities, saving certificates, or/ and other debt/ instrument(s)/ purchase of investment plans or/ and brokerage services be it over the counter or online.
8. Transactions conducted under the category Government Services as per MasterCard/VISA.
9. Transactions that are disputed, unauthorized, erroneous, illegal or fraudulent as per Citibank.
10. Transactions made using the UAE DDS (Direct Debit System).
11. Transactions that are converted into Easy Installment Plans with a 0% reducing balance rate on an annual basis. Misuse of the credit card to create fictitious transactions via POS terminals at merchant outlet(s) or through other means.
How to Redeem Skywards Miles?
Redeeming the accumulated Skywards Miles is easy and simple. Here are ways the cardholder can redeem the accumulated miles:
In order to redeem the accumulated Skywards Miles the cardholder can contact Skywards at their helpline number +971 600 555555 or they can simply sign in to their Skywards account by logging on to the official website of Emirates.
Steps to Redeem Skywards Miles
Here are the steps to redeem Skywards Miles for flying anywhere using the Emirates network.
Step 1- Log in to Skywards account.
Step 2- Select Book a flight.
Step 3- Under search and book flights tab, click on Redeem Skywards Miles.
Step 4-Choose inbound/ outbound flight.
Step 5-Select Book the itinerary
Step 6-Enter the required information or select on Please use my Skywards Information.
Step 7- Enter card details, review the purchase and check-out.
Steps to Upgrade an Existing Economy Flight Ticket using Skywards Miles
Here is how the cardholder can upgrade their economy flight ticket to business flight ticket or from business flight ticket to first class flight ticket:
Step 1-Log into Skywards account.
Step 2- Click on manage a booking.
Step 3- Select upgrade with miles.
Step 4- Follow the instructions that are displayed on the screen.
Here is a little smattering on the eligibility criteria of the Emirates Citibank World Credit Card:
a. Annual Membership Charges: In order to be eligible for Emirates Citibank World Credit Card, the applicant needs to pay annual membership charges of AED 400.
b. Minimum Monthly Income: In order to be eligible for Emirates Citibank World Credit Card, the applicant needs to earn a minimum monthly income of AED 12,000.
Here are fees and charges for Citi Bank World Credit Card:
|1.||Yearly Membership Fee|
|2.||Monthly Retail Interest||3.25 Percent|
|3.||Monthly Cash Interest||3.25 Percent|
|4.||Yearly Membership Fee for Supplementary Card||Free|
|5.||Direct Debit Set-up/ Amendment/ Cancellation||Free|
|6.||Stopping Direct Debit Payment||AED 50|
|7.||Card Replacement Charges||AED 50|
|8.||Card Conversion Charges||AED 50|
|9.||Sales Draft Copy Charges||AED 65|
|10.||Credit Shield Plus Charges||0.82 percent of the outstanding monthly balance|
|11.||Life Style Protect Plus Charges||0.79 percent of the outstanding monthly balance|
|12.||Processing Fees For Personal Loan||1 percent of the total loan amount minimum AED 500 Maximum AED 2,500|
|13.||Loan Cancellation Charges||AED 100|
|14.||Loan Rescheduling Charges||AED 250|
|15.||Cash Advance Charges||3 percent of the advance amount or AED 99 whichever is higher|
|16.||Insta Loan Processing Charges||AED 100|
Q1: What is a Complimentary Travel Accident Insurance?
Ans: It is travel accident insurance offered on a complimentary basis. In addition to that, the card members can file a claim for compensation in case of inconvenience caused due to missed flights / delayed flights and loss of checked-in luggage or delay of checked-in luggage for the tickets booked with their Emirates-Citibank Credit Card.
Q2: What is LoungeKey?
Ans: LoungeKey enables the primary as well as a supplementary cardholder to access more than 650airport lounge across the globe.
Q3: What is the benefit offered by LoungeKey?
Ans: It provides unlimited complimentary access to more than 650 airports lounges across the globe for primary as well as supplementary card members. In addition to that, they can bring one free guest every time they avail the complimentary lounge access. Here are the eligible cards for availing LoungeKey benefit:
Here are the eligible cards for availing LoungeKey benefit on an unlimited complimentary basis:
Q4: My primary card member is travelling me, I’m the supplementary card member. Do we both need to carry our credit cards?
Ans: Yes, you and your primary card member need to carry your cards and show it at the lounge reception. Only then, you can avail lounge access on a complimentary basis. In case the primary cardmember is entitled to bring a free guest, then the supplementary cardmember can accompany them as a guest. That being said, it is recommended that both the members should carry and use their own cards.
Q5: What are the maximum rewards a card member can earn on a monthly basis?
Ans: The maximum rewards earning for a card member is capped at 500 Skyward Miles on a monthly basis.