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How to Contact Emirates ID Center in UAE ?

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Whether you are a native or a resident, you need to apply for the national identity card of your country of residence as it proves your identity as well as legal residency. In the UAE, the Federal Authority for Identity and Citizenship (ICA) issues Emirates ID which works as the national unified identity for everyone residing in the emirates. The ICA also provide various identification and citizenship-related services. As a national or a resident, you need to contact the Emirates ID centre to apply, renew, or replace your national identity card, if need be. 

 

Established in 2004, Federal Authority for Identity and Citizenship monitors all the personal identification-related issues of citizens and residents in the UAE. It stores the records of every individual in a unified database. In case of any queries, you can contact the Emirates ID centres and get your issues resolved. You can reach out to the designated centres via several online and offline modes at your convenience. The article below briefs all the ways of contacting the Emirates ID Centers along with the services they offer. 

Various Methods of Contacting Emirates ID Centres in the UAE

The Government of UAE has designated several Emirates ID centres in the UAE to aid the citizens and residents. These offices provide various customer services related to the national identity card. This may include services for UAE nationals, residents, as well as GCC nationals. Simplifying the contact process, the UAE Government has made several online and offline channels available for the citizens. As a national or a resident, you can reach out to the Emirates ID centres in the following ways.  

Online Ways of Contacting Emirates ID Centers in the UAE

Reaching out to the designated identity offices is the easiest using online options. You can intimate Emirate ID Centres in the UAE through various online channels as mentioned below. 

  • Ask Hamad(Live Chat Support)
  • Your Email Id
  • Contacting Emirates ID Call Center
  • Through Mobile Application
  • Self Service Koisk
  • Social Media
  • ICA Customer Happiness Center

Ask Hamad (Live Chat Support)

The official website of ICA (Federal Authority for Identity and Citizenship) offers an interactive chatbot named Hamad. Using the live chat support, you can conveniently contact Emirates ID Centres. You need to provide your contact and personal details like phone number and email ID here. To begin your chat, you need to provide your PRAN number, name and/or case number if you have registered a complaint previously. After filling out your details, you will get various query options. You can select one of those to get your complaints and queries registered.

Your Email ID

The simplest and the quickest way to raise your complaint or queries to Emirates ID Center is via email. You can draft a mail to the concerned authority at contactus@ica.gov.ae detailing your queries and concerns. Also, provide your Emirates ID details. The authorities will contact you quickly enough for query resolutions. 

Contacting Emirates ID Call Center

ICA has a dedicated and robust customer support centre to provide you with quick and hassle-free query resolutions. ICA call centres are the one-stop solution for resolving all your Emirates ID related issues. Since the services are available round the clock, you can contact the Emirates ID centres through call support anytime, anywhere. 

Moreover, the call centre helps customers to keep a record of their details, track their application, and issue resolution for queries related to ID card application and cancellation procedures. With call support, you get interactive voice responses, call recording, automated call distributions, and multimedia routing. To contact the Emirates ID centres through call support you need to dial the number mentioned below: 

ICA Call Centers Contact Number

6005 30003

ICA Call Center Contact Number (Open 24 hours)

600522222

Through Mobile Application

The Federal Authority of Identification and Citizenship (ICA) also provides a mobile application for easy submission and tracking of your queries. You can reach out to the concerned authorities through ICA mobile application by providing your Emirates ID details. The mobile application is available for both iOS and Android users. 

Self Service Kiosk

To facilitate the citizen’s quick query resolution, the authorities provide a self-service kiosk as a part of its digital initiative. You can use the self-service kiosks to apply, track application status, cancel your ID or raise a query. Using the service, you can also pay various fines and obtain departure permits with ease. 

Social Media - Facebook, Instagram and Twitter

To make the query redressal process convenient, the Emirates ID authorities are also available on various social media platforms including Facebook, Instagram and Twitter to address queries. The details of contacting the Emirates ID centres through various social media sites are as follows” 

  • Contacting via Facebook - Emirates ID centres have dedicated Facebook accounts and pages that you can reach out to and raise your queries. You can also find various details and updates pertaining to the Emirates ID, various service fees and charges, etc. Additionally, you can use the Facebook message to directly ask for services by providing your contact and personal details. 
  • Contacting via Instagram - Similar to the Facebook page, the Emirates ID Centers have dedicated Instagram handles. You can contact the authorities by visiting their account using the direct message service. You can also find various updates and details related to the Emirates ID on their Instagram account. 
  • Twitter - Most updates and news pertaining to the Emirates IDs are published by the authority on Twitter. You can subscribe to the Emirates ID centre's Twitter account to receive regular updates. The account also mentions various types of services, schedules of charges, fees and more. 

ICA Customer Happiness Center

The Customer Happiness Center is a dedicated channel to address your complaints and queries with ease. You can contact the customer happiness centres for issues related to damaged and lost cards, to issue a new Emirates ID card and more. The table below provides the details of various customer happiness centres in the UAE along with their address and contact details. 

Helpline Numbers of ICA Customer Happiness Center

ICA Customer Happiness Center 

Contact Details and Working Hours

Address

Analysis Customer Happiness Center

Phone: 600522222

Working hours: (Monday - Thursday ) 07:00 - 19:30 ( Friday ) 7:30 - 12:00 ( Break ) 14:30 - 18:30

Dubai Investment Compound - Alyalayis Government Services Compound

Mazyad Customer Happiness Office

Phone: 600522222

Mazyad area - Customer Service Center - Al Ain Municipality

Al Nahda Happiness Center

Phone: 600532222

Working hours: ( Monday - Thursday ) 07:00 - 19:30 ( Friday ) 7:30 - 12:00 ( Break ) 14:30 - 18:30

Dubai - AlQusais 1 Al Nahda Center

Dubai

Sweihan Customer Happiness Office

Phone: 60052222

Working hours:  07:30 - 14:30

Abu Dhabi - Sweihan- Sweihan Municipality Building

Al Ain

Sharjah Customer Happiness Center

Phone: 600522222

Working hours: ( Monday - Thursday ) 07:00 - 17:00 ( Friday ) 7:30 - 12:00 ( Break ) 14:30 - 18:30

Sharjah - Al Rahmaniyah District - Bridge 6 - next to the Human Resources Department

Sharjah

Shahama Customer Happiness office

Phone: 60052222

Working hours 07:30 - 14:30

Abu Dhabi - Shahama - Medical Fitness Examination Center building in the city of Shahama

Abu Dhabi

Ras Al Khaimah Customer Happiness Center

Phone: 600522222

Working hours: ( Monday - Thursday ) 07:00 - 17:00 ( Friday ) 7:30 - 12:00 ( Break ) 14:30 - 18:30

Ras Al Khaimah - Al Dhait area - behind the Traffic and Licensing Department Ras Al Khaimah

Ras Al Khaimah

Mussafah Customer Happiness Center

Phone: 60052222

Working hours: ( Monday - Thursday ) 07:00 - 17:00 ( Friday ) 7:30 - 12:00 ( Break ) 14:30 - 18:30 ( Only Accepts Male Customers )

Abu Dhabi - Mussafah Industrial Area - behind the Preventive Medicine Center

Liwa Customer Happiness Office

Phone: 600522222

Working hours: ( Monday - Thursday ) 07:00 - 15:00 ( Friday ) 7:30 - 12:00

Western Region - Integrated Services Center (TAMM) Liwa Branch

Al Dhafra

Khalifa Medical City Customer Happiness Center

Phone: 600522222

Working hours: ( Monday - Thursday ) 07:00 - 17:00 ( Friday ) 7:30 - 12:00 ( Break ) 14:30 - 18:30

Abu Dhabi - Khalifa Medical City - Hazaa Bin Zayed Street

Abu Dhabi

Fujairah Customer Happiness Cente

Phone: 600522222

Working hours ( Monday - Thursday ) 07:00 - 17:00 ( Friday ) 7:30 - 12:00 ( Break ) 14:30 - 18:30

Fujairah - Sakamkam area - Sakamkam Street - next to Saint Mary's School

Fujairah

Dalma Customer Happiness Office

Phone: 600522222

Working hours: ( Monday - Thursday ) 07:00 - 15:00 ( Friday ) 7:30 - 12:00

Western Region - Integrated Services Center (TAMM) Dalma Branch

Al Dhafra

Al Jazeera City Happiness Center

Phone: 600522222

Working hours: ( Monday - Thursday ) 07:00 - 17:00 ( Friday ) 7:30 - 12:00 ( Break ) 14:30 - 18:30

Abu Dhabi - At Al Jazira Club, the same as Sultan Bin Zayed the First Street

Ajman Customer Happiness Center

Phone: 60052222

Working hours: ( Monday - Thursday ) 07:00 - 17:00 ( Friday ) 7:30 - 12:00 ( Break ) 14:30 - 18:30

Ajman - Al Jurf area - University Street - opposite Ajman citizenship and residency

Ajman

Al Ain Customer Happiness Center

Phone: 600522222

Working hours: ( Monday - Thursday ) 07:00 - 17:00 ( Friday ) 7:30 - 12:00 ( Break ) 14:30 - 18:30

Al Ain City - Al Jimi Street - opposite the Judicial Department

Al Ain

Contacting the ICA Director-General

To register your complaints and queries regarding the services, you can also contact the ICA Director-General. You need to fill out a complaint form, mentioning your contact and personal details such as name, telephone number, subject of the complaint, and description. Post filling out the form, you need to submit it to the ICA Director-General.

How to Report an Event to the Emirates ID Center? 

You may need to report certain events like loss or theft renewal and cancellation of Emirates ID directly to the Emirates ID centres. You can reach out to the Emirates ID Center and report your event following the steps mentioned below: 

  • Carry an alternate Identity card such as a passport ID or another government-authorised ID card. 
  • Locate and visit the nearest Emirates ID centre. The designated offices are open across the UAE. You can visit the official website of ICA to locate the nearest office. 
  • Subsequently, you need to reach out to the service representative and fill out a report form attaching a copy of your alternate identification card. 
  • Once you have submitted your application, the authority will issue a new Emirates ID card. 

By visiting the designated offices, you can also avail of various services related to your national ID such as renewing your card, reporting lost or found, cancelling your Emirates ID, etc. 

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List of Emirates ID Centers in UAE 

Following is the list of Emirates ID centres in the UAE along with their contact details.

Emirates ID Centers in Abu Dhabi

Emirates ID Centres Name

Contact Details

Zayed City Registration Center

02-8945435

Giathi Registration Center

02-8945647

El Moshref Registration Center

02-4490788

Al Sila Registration Center

02-8945621

Emirates ID Centers in Dubai 

Emirates ID Centres Name

Contact Details

Al Rashidiya Registration Center

04-2845252

Al Karama Registration Center

04-3342055

Al Barsha Registration Center

04-3417147

RTA-Main Registration Center

04-2906624

Emirates ID Centers in Sharjah

Emirates ID Centres Name

Contact Details

Al Sharjah Registration Center

06-8822230

Al Dhaid Registration Center

06-8822230

Emirates ID Centre in Fujairah

Emirates ID Centre Name

Contact Details

Al Fujairah Registration Center

09-2242552

Emirates ID Centre in Ajman

Emirates ID Centre Name

Contact Details

Ajman Registration Center

06-7484777

Emirates ID Centre in Umm Al Quwain

Emirates ID Centre Name

Contact Details

Umm Al Quwain Registration Center

06-7655111

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Conclusion

Since a national identity card is compulsory for every UAE resident, knowing the Emirates ID contact centres is important. Moreover, you must also be acquainted with various ways of contacting the Emirates ID centres. To make the facilities easily accessible, the Federal Authority of Identification and Citizenship has created several online and offline channels for residents. Use the aforementioned information to get familiar with your options to easily contact and submit queries at Emirates ID centres in the UAE. 

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