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How to Block & Unblock Emirates NBD Credit Cards In UAE

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Emirates National Bank of Dubai, commonly referred to as Emirates NBD is a top financial institution in the UAE. It offers a bunch of exciting services including loan mortgage, personal banking, corporate financing, investment management, and savings accounts. Emirates NBD credit card service is among the best credit cards in UAE

The fantastic benefits offered by the Emirates NBD credit cards include discounts on dining and luxury shopping, as well as reduced rates on flights with the renowned Emirates airline. However, you may need to report and block your Emirates NBD credit card if it gets stolen and misplaced or if you see fraudulent activities and unauthorized transactions on your credit card. 

You can block Emirates NBD credit cards online or offline, whichever suits you. Below, we address important information on how to block Emirates NBD credit cards both online and offline.

Ways to Block Emirates NBD Credit Card 

Emirates NBD credit cards can be blocked in several ways. We'll go over the common offline and online methods to block a credit card. The following are the options for blocking an Emirates NBD credit card.

Through Mobile App

Through Online Banking

Offline Branch Visit

Calling Customer Care

How to Block Emirates NBD Credit Card Through Mobile App?

If you have the Emirates NBD UAE mobile app installed on your mobile phone, you can report and block your credit card within 2 minutes. The process is discussed below.

  • Click on the information icon in the top right corner of the screen after signing in to the Emirates NBD Mobile Banking app
  • Answer your security questions by clicking ‘Security Center’
  • Click ‘Block Card’ under ‘Manage Your Card’ from the menu
  • Choose the card that you want to replace and block
  • Choose ‘Lost or Stolen’ as the reason for blocking
  • Select whether you want to seek a replacement right away or at a later time, then click ‘Continue’
  • Review your transaction history on the next screen and press ‘Confirm’

How To Block Emirates NBD Credit Card Through Online Banking

Online banking or net banking has emerged to be the most popular and comfortable way of performing banking tasks. Here is a list of steps to use Emirates NBD’s official UAE online banking portal to block your credit card. 

  • Click on ‘My Finances’ after logging into ‘Online Banking’
  • Choose your credit card by tapping on ‘Card Details’ on the cards listing page
  • When you reach the bottom of the page, click ‘Block Card’ under ‘Card Details’
  • Choose ‘Lost or Stolen’ as the reason for blocking
  • Select whether you want to seek a replacement right away or at a later time, then click ‘Continue’
  • Review your details of transactions on the next screen and press ‘Confirm’

How to Block Emirates NBD Credit Card Offline?

You can go to your local Emirates NBD branch and submit a request from there to have your Emirates NBD credit card blocked. You should carry any police reports for theft or loss with you. The docket number of the police complaint may be required to fill out the request form to block your credit card. 

How to Block Emirates NBD Credit Card Through Customer Care?

Call the UAE customer service hotline if you want to block Emirates NBD credit cards offline. Emirates NBD Bank's UAE customer service number is 600 54 0000. In the event of loss or theft, you can also submit a brand-new request for a replacement credit card.

How to Block Emirates NBD Credit Cards Abroad?

If your Emirates NBD credit card is missing or stolen while you are traveling abroad, you can choose to immediately suspend it by logging into its online website using the required information. Additionally, you have the option to request the relevant card be blocked and to notify such theft or loss to customer support right away. Contact an Emirates NBD customer care agent to request the cancellation of your credit card. To ban credit cards issued by Emirates NBD, you may call 600 54 0000, a toll-free number in the UAE.

How to Unblock/Reactivate Emirates NBD Credit Card Through Net Banking?

Emirates NBD credit cards can be unblocked or reactivated online using net banking by following the steps below:

  • Visit the official Emirates NBD website in the UAE to begin the process.
  • To access your account, provide the necessary information.
  • Once you connect to your profile on the internet, several services are accessible.
  • You will be sent to the part where you can select the credit card you wish to unblock or reactivate if you have selected the net banking option.

How Can You Protect Yourself from Fraudulent Transactions?

  1. You must be discreet with your PIN (personal identification number) and change it from time to time. 
  2. Use an ATM alone, and cover the keypad with your hand when entering your PIN.
  3. Never write your PIN or password on your ATM or credit card. Remember your PIN or password.
  4. Your credit card number, expiry date, and card verification code should not be included in emails.
  5. Remove the magnetic strip and chip from old cards with scissors.
  6. Check your card's statement, and immediately report any suspicious transactions.


How can I report a credit card that was stolen?

Call or update the Emirates NBD about such a credit card right away to report the theft or loss of the missing card. Normally, you will be able to find the phone number to call, on the back of the card.

How to protect my Emirates NBD credit card?

Internet, ATM, and credit card theft are frequently avoidable. Within 48 hours, the majority of criminals utilize stolen credit cards. To report a misplaced card, contact the Emirates NBD right away at +971 600 54 0000, i.e. a 24-hour hotline.

I plan to use my credit card when traveling outside of the United Arab Emirates. Do I have to notify the bank in advance?

If you plan to use your card while traveling outside of the UAE, it is not necessary to let the bank know. To guarantee that you receive SMS notifications for each transaction made with your card while you are away from home, it is strongly advised to maintain your registered cellphone number as active.

How can I challenge a charge that appears on my credit card statement?

If you want to challenge a charge made to your card account, you must notify the bank in writing no later than thirty days following the date of the applicable Statement of Account.


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