How to Block & Unblock Citibank Credit Cards In UAE

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Citibank credit cards come with numerous benefits and exciting rewards. While Citibank offers advanced security features with all its credit and debit cards, you can't predict when your card may end up in the wrong hands. This is why you need to be aware of the ways to get your Citibank credit card blocked in case of any emergency. 

Ways to Block Citibank Credit Card

To block your Citibank credit card, you can opt for any one of the following ways:

  • Netbanking 
  • Customer Care Service 
  • Citibank App
  • Branch Visit 

How to Block Citibank Credit Card Online via Netbanking 

You can block your Citibank credit card online by choosing the internet banking option. Following are the steps you need to follow:

  • Visit the official website of Citibank UAE. 
  • Log in with your user ID and password. 
  • Find and select the ‘Service Center’ option 
  • Click on ‘Block My Card’. 
  • On selecting the above-mentioned option, you'll receive an OTP on your registered mobile number. 
  • Enter it and select the card you want to get blocked.  
  • Enter a valid reason.  
  • Submit your request and agree to the terms and conditions. 

By doing so, your Citibank credit card will be blocked and you will also get a new credit card at your doorstep. 

Block Citibank Credit Card via Customer Care

To report a lost or stolen Citibank credit card, you can call the customer care service on +971 4 311 4000. You can also do the same on noticing any unauthorized transaction. The customer care officer will proceed with your request to block your credit card. However, first, you'll need to complete the verification process where you'll be asked about your credit card details. You can also request a credit card replacement by calling customer care. 

Block Citibank Credit Card via Citibank App

Another way to block Citibank credit cards is by using the Citibank mobile application. Below are the steps for the same:

  • Download and install the Citibank application on your mobile phone. 
  • Log in using your Citibank credentials. 
  • Find and select the ‘Credit Cards’ option. 
  • Select the ‘Block Credit Card’ option. At this point, you can also request a new credit card. 

Citibank Credit Card Block Offline 

You can also block your Citibank credit card by visiting the Citibank branch near your location. The bank official will verify your card and will proceed with your blocking request. 

How to Block Citibank Credit Cards from Abroad?

In case you notice any suspicious activity or unauthorized transaction on your credit card abroad, you can call the international customer care number at +1 888-575-3135. 

How to Unblock Citibank Credit Card?

The best way to get your credit card unblocked is by calling Citibank customer care service. However, it is not recommended to unblock your card until and unless you're sure that it is secured and out of danger. Instead, you can request a new credit card. 

How to Reactivate Citibank Credit Card?

You can reactivate your Citibank credit card either by calling the customer care number or visiting the nearest Citibank branch. 

How to Prevent Credit Card Frauds? 

Below are some ways in which you can prevent credit card fraud:

  • Never share your credit card credentials with anyone. 
  • Always keep your credit card information in written form. 
  • Do not save your credit card details on the internet. 
  • Do not use a public device to use your credit card. 
  • Don't carry your cards unless and until you intend to use them. 
  • File a police complaint immediately after noticing the theft of your credit card. 
  • Inform your bank and get your Citibank credit card blocked immediately after noticing suspicious activity. 


Can I use a Citibank credit card to withdraw cash?

Yes, you can use Citibank’s credit card withdrawal facility to withdraw emergency cash as per your credit cash withdrawal limit.

How to replace a Citibank credit card?

You can place a request for a Citibank credit card replacement online through Citibank mobile app or by visiting the internet banking site of the bank. 

What is the minimum age to get a Citibank credit card in the UAE?

The minimum age requirement to get a Citibank credit card in the UAE is 21 years

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