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Emirates NBD Credit Card Customer Care Number

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Emirates National Bank of Dubai is one of the leading banks in the UAE. It offers unique banking products such as bank accounts, fixed deposits, credit cards, loans, mortgages, and more for both individual and corporate customers. 

Emirates NBD is well known for its outstanding customer service and excellent relationships with the customers. The bank offers multiple modes of communication for its customers to get in touch with the support team and get their issues addressed. Emirates NBD credit card members can get in touch with the bank's help and support team quickly by using any of these modes. 

Keep reading to find out the best fit options for you to contact the Emirates NBD credit card customer care based on your preferences. 

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Emirates NBD Credit Card Customer Care Details

We have listed here the contact numbers, mailing addresses, fax numbers, and physical addresses of Emirates National Bank of Dubai branches located in the UAE. The credit card customers of the bank can choose their preferred mode of contact and get in touch with the bank’s help and support team to report their issues. 

Emirates NBD Credit Card Customer Care Number In UAE (Branch-Wise)

Emirates National Bank of Dubai has multiple branches located in the UAE. The bank has its branches in Dubai, Abu Dhabi, Sharjah, Al Ain, and more. We have listed here the addresses and phone numbers of a few major branches to help credit card members contact them with great ease. The customer care helpdesk is available round-the-clock. The credit card members can call the helpline numbers or visit any of the nearest branches to get their queries addressed anytime.

Branch Location

Branch Name

Contact Number

Dubai

Green Community Branch

Ground Floor, Market Shopping Center, Green Community, Dubai Investment Park, Dubai

600540000

Ibn Battuta Mall Branch

Ground Floor, Andalusia Court, IBN Battuta Shopping Mall, Jebel Ali, Dubai

600540000

Jumeirah Lake Towers Branch

Ground Floor, Al Mas Tower, Jumeirah Lake Towers Area, Dubai

600540000

Jumeirah Beach Residence Branch

Unit No. GM07, Bahar The Walk, Jumeirah Beach Residence, Dubai

600540000

Dubai Media City Branch

CNBC Building 7, Dubai Media City, Dubai

600540000

Nakheel Mall Branch

Basement Level, Nakheel Mall, Palm Jumeirah, Dubai

600540000

The Greens Branch

Ground Floor, Onyx Tower 2, The Greens, Dubai

600540000

Emirates Mall Branch

Entrance C, Ground Floor, Mall of the Emirates, Al Barsha, Dubai

600540000

Burj Al Arab Branch

Umm Suqueim 3, Opposite Jumeira Beach Hotel, Jumeira Road, Dubai

600540000

Umm Suqeim Branch

Ground Floor, Spinneys Al Wasl Branch, Umm Suquiem Road, Dubai

600540000

Al Barsha Branch

Emirates NBD Building, Al Barsha 2, Dubai

600540000

Al Quoz Branch

Umm Suquiem Building, Ground Floor, Sheikh Zayed Rd, Al Quoz, Dubai

600540000

Business Bay Branch

Ground Floor, Bldg. # 2, Bay Square, Al Asayel Road, Business Bay , Dubai

600540000

Abu Dhabi

Dalma Mall Branch

Shop Nos. GR-133 & GR 134, Ground Floor, Dalma Mall, Mussafah Area, Abu Dhabi

600540000

Al Muhairy Centre Branch

Ground Floor, Al Muhairy Centre, Zayed The First St, Abu Dhabi

600540000

Abu Dhabi Main Branch

Ground Floor, Al Neem Building, Shaikh Khalifa street, Abu Dhabi

600540000

Electra Street Branch

Zayed The Second Street, Near Electra Park, Abu Dhabi

600540000

Tourist Club Branch

Ground Floor, Al Balooshi Tower, Zayed The Second St, Abu Dhabi

600540000

Al Muroor Branch

New Airport Road, Muroor, Abu Dhabi

600540000

Sharjah

Sahara Mall Branch

Unit 1 C, Basement Parking, Sahara Centre,Al Ittihad Street, Al Nahda Area, Sharjah

600540000

Sharjah City Center Branch

Ground Floor, Sharjah City Center, Al Wahda Street, Sharjah

600540000

Sharjah Main Branch

Ground Floor, Emirates NBD Building, Immigration Road, Al Qassimia Area, Sharjah

600540000

Matajer Al Quoz Branch

Ground Floor, Matajer Al Qouz Mall, Al Quoz area, Sharjah

600540000

Al Ain

Al Ain Main Branch

Sheikh Khalifa Bin Zayed St, (in front of Burjeel Hospital), Al Ain

600540000

Ajman

Ajman Main Branch

Emirates NBD Building, Sheikh Rashid Bin Humaid St, Al Sawan, Ajman

600540000

Ajman City Centre Branch

Ground Floor, Ajman City Centre, Ittihad Road, Jurf Industrial 3, Ajman

600540000

Fujairah

Fujairah Main Branch

Sheikh Hamad Bin Abdullah Street, Town Centre 3, Fujairah,Opposite Al Diar Siji Hotel, Fujairah

600540000

Basic Enquiries for Emirates NBD Credit Card Customer Care 

Emirates National Bank of Dubai enables its customers to contact the help and support team to find answers to their queries. They can also call the helpdesk for concerns like changing the account password, checking recent credit card transactions, updating their phone number, changing the profile information, and various others. 

We have listed here a few basic issues that Emirates NBD customers may face and contact the help and support team for the same. 

  • Update Profile Information: Emirates NBD credit card members can contact the help and support team to make changes to their profile details such as their registered email address, registered phone number, and more. The card members may need to go through a verification process before making any changes to their account details. 
  • Credit Card Application: Potential banking customers can call the customer support helpdesk to apply for their desired Emirates NBD credit card. They can simply call Emirates NBD credit card customer care helpdesk number and apply for their chosen credit card with great ease. In such cases, the banking representatives fix an appointment for the details verification and documents pick-up. Once all the details are verified and the essential documents are submitted, the bank delivers the requested credit card to the applicant’s doorstep.
  • Credit Card Activation: Like various other banks in the UAE, Emirates NBD also enables card members to check their credit card application status over the phone. The card members can simply call the Emirates NBD credit card customer care number and check the status of their application. They can also contact the helpdesk if facing issues with the credit card activation.
  • Get Banking Credentials: The credit card members who need assistance with online banking portal login information can also contact the Emirates NBD credit card customer care. Although card members can generate their own banking credentials by registering themselves on the online banking portals, they can also contact support in case of any difficulties. The help and support representatives help card members complete the registration in just a few clicks.
  • Report the Loss of Card: Emirates National Bank of Dubai credit card members can contact support to report a loss or theft of their credit card. The banking representatives help card members block their credit cards to avoid any kind of misuse. They also place a request for the credit card replacement based on the needs of the card member. 
  • Check Recent Transactions: Emirates National Bank of Dubai credit cardholders can contact support to check their recent transactions. Although they can get these details on the online banking portals of the bank, it takes two business days for the transactions to reflect in the account. The bank representatives have real-time access to all the details of each customer. 
  • Deactivate Credit Card: Card members can contact the Emirates NBD credit card customer care number to discontinue their credit card in case they do not want to use it any longer. The bank representatives verify their details and deactivate the credit card in no time. 
  • Suspicious Activity: Emirates NBD credit card customers can contact the help and support team to report a fraudulent transaction or suspicious activity on their credit card. In such cases, the helpline representatives help card members figure out the details of the unauthorised transactions and secure their credit cards for future use. The card members can also have their credit cards blocked and request the card replacement based on their preferences. 

Keep reading to find out the phone numbers to contact Emirates National Bank of Dubai credit card customer care helpline numbers for local and international customers.

Emirates NBD Credit Card Customer Care Number for Local Customers

Here is the list of Emirates National Bank of Dubai credit card customer helpline numbers for local customers using various kinds of services. 

  • Personal Banking: The banking customers can call the Emirates NBD credit card customer care number +971 600 54 0000 to find resolutions to personal banking issues from within the UAE.
  • Priority Banking: The banking customers can call the Emirates NBD credit card customers care number 800 100 to find resolutions to priority banking issues from within the UAE.
  • Business Banking: The banking customers can call the Emirates NBD credit card customers care number 600 54 0009 to report corporate banking issues from within the UAE.
  • Private Banking: The banking customers can call the Emirates NBD credit card customers care number 800 456 to report private banking issues from within the UAE

Emirates NBD Credit Card Customer Care Fax Number

Emirates National Bank of Dubai credit card customers can also contact the help and support team by sending a fax on the fax number 042221839. They can use this number to send important documents or application forms to the bank. 

Emirates NBD Credit Card Customer Care Email Address

Other than contacting the Emirates National Bank of Dubai credit card customer care helpline number, the credit cardholders can also report their concerns via an email. They can send an email to Emirates National Bank of Dubai credit card customer care email ID customersupport@emiratesnbd.com and wait for the help and support team to get back to them. Based on the turn-around time, the bank takes up to 48 hours to revert to emails. 

Emirates NBD Credit Card Customer Care Online Portals

Emirates NBD credit card customers can contact support by using the bank’s online banking portals – Internet Banking and Mobile Banking. Here are the steps for both the online help and support modes. 

  • Bank’s Website
  • Online Banking
  • Mobile Banking

Bank’s Website

  1. Go to the bank’s website
  2. Click on the Customer Care option at the right top corner
  3. Choose the Cards option 
  4. Write your concern and wait for the team to get back to you

Online Banking

  1. Login to the Online Banking Portal of the bank using your unique banking credentials
  2. Click on the Online Advice option and go to the customers’ private wall
  3. Choose a suitable topic based on your issue
  4. Enter the comments and mention a detailed description of your concerns
  5. Post the comments and wait for the support team to get back to you

Mobile Banking

  1. Login to the Mobile Banking App of the bank using your unique banking credentials
  2. Go to the left top corner of the app and click on the hamburger icon
  3. Click on the Requests option and then Contact Us
  4. Go to Send Us Feedback
  5. Choose one of the options from Suggestions, Complaints, and Inquiries based on the type of issues you are facing
  6. Type the comments and the feedback you want to share
  7. Click on Send and wait for the support team to contact you

Write to Emirates NBD Credit Card Customer Care

Emirates National Bank of Dubai also enables card members to contact the helpdesk by writing to them on their mailing address - Emirates NBD Bank, PO Box 777, Deira, Dubai. Other than that, the card members can also login to the online banking portals of the bank and go to the Self-Service section to contact support.

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Emirates NBD Head Office Address and Contact Details

HSBC UAE headquarters are located in Dubai. The head office manages and controls all the banking activities performed by other branches in the country. Here is the physical and mailing address of the head office branch of the bank. 

Address

Emirates NBD Head Office
Emirates NBD Bank,
Deira, Dubai, UAE

Mailing Address

Emirates NBD Head Office
P. O. Box 777, Dubai, UAE

Phone Number

Within the UAE: 600 54 0000/ 800 100
Outside the UAE: +971 4 316 0333

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