Emirates Islamic Bank Credit Card Customer Care

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Emirates Islamic Bank's commitment to delivering exceptional customer service extends to its credit card offerings, ensuring a seamless and secure financial experience for its clientele. This write-up explores the intricate landscape of Emirates Islamic Bank Credit Card Customer Care, offering insights into the diverse channels available for addressing concerns or reporting suspicious activities.

From in-person interactions at numerous branches to a dedicated 24-hour call centre, online complaint submissions, and direct email communication, the bank provides a robust framework for issue resolution. Beyond the accessibility, the write-up delves into the bank's process for handling complaints, including the issuance of reference numbers, anticipated resolution times, and a transparent tracking mechanism.

Emirates Islamic's dedication to customer satisfaction is underscored by its commitment to resolving issues promptly and efficiently, fostering trust and reliability in its credit card services.

How to File Complaints with Emirates Islamic Bank Credit Card Customer Care?

If you encounter any problems or need to report suspicious activity on your Emirates Islamic Bank credit card, you have several options to inform the bank:

  • Head to the nearest Emirates Islamic branch and communicate with a Customer Service Representative.
  • Reach out to the bank's 24-hour Call Center at 600 599 995. (For international calls, dial +971 600 599 995)
  • Go to the Contact Us page, choose the "Complaints" option under the "Nature of Enquiry" tab, and provide your information for submission.
  • Alternatively, drop an email directly to Customercareunit@emiratesislamic.ae.

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Emirates Islamic Bank Credit Card Customer Care Numbers and Branches

The following are the bank branches for Emirates Islamic Bank credit card customer care -

Emirate Branches
  • Home Finance Centre (Mohammed Bin Rashid Housing Est.) - Home Finance Centre, Al Rabat Street, next to Balremaitha Sports Club
  • Home Finance Customer Service Centre - G Floor, Building 16, Executive Office Building, Dubai Health Care City, Dubai
  • Khawaneej Walk Branch - Khawaneej Walk, Al Khawaneej 1, Dubai
  • Al Mizher - Al Miszhar 1, Aswaaq Mall, Al Mizhar
  • Al Twar  - Al Nahda Road, Near Al Twar Centre
  • Al Barsha Heights - Ground Floor, I-Rise Tower, Al Thanya First Street, Barsha Heights
  • Dubai Hills - Unit FF-014, First Floor, Dubai Hills Mall, Dubai Hills
  • Jumeirah Road - Jumeirah Road, Sunset Mall, Ground Floor
  • Dubai Festival City - Dubai Festival Centre, Opposite Ikea, Next to Carrefour, Level 1
  • Diyafa Branch - Opposite DUNE Centre, Al Diyafa Street
  • Jebel Ali - Banking Complex, JAFZA Main Gate, Jebel Ali
  • Dubai Land Department - Dubai Land Department Building, Ground Level, Baniyas Street, Opposite Dubai Chamber of Commerce, Deira
  • Nad Al Hamar - Bel Remaitha Club Building, Showrooms # S-8 and S-9, Nad Al Hamar Area, Al Rubat Street
  • Dubai Souq - Al Souq Al Kabeer Area, Al Falah Street, Toronto Building, Bur Dubai
  • Jumeirah Lake Towers - Almas Tower, Unit No. Almas G.39, Ground Floor, Jumeirah Lake Towers, Dubai
  • Al Nakheel Road - Shop No. 1, Ground Floor, Ahmed Abdul Rahim Hafiz Building, Naif Street, Dubai
  • Al Warqaa Mall - Warqaa City Mall, Al Warqaa 4
  • Mirdif City Centre - Mirdif City Centre, Sheikh Mohammed Bin Zayed Road, Mirdif
  • Baniyas Branch - Ground and Mezzanine Floor, Plot Number 115-141, Al Subkha Tower
  • Nad Al Shiba - Avenue Mall, Nad Al Shiba, Dubai
  • Al Wasl Road - Al Wasl Road, Al Ferdous 1 Building
Abu Dhabi
  • Abu Dhabi Main - Khalidiyah Corniche Area, Wave Tower
  • Bawabat Al Sharq Mall - Bawabat Al Sharq Mall, Ground Floor, Baniyas, Abu Dhabi
  • Abu Dhabi Branch - Sheikh Rashid Bin Saeed Al Maktoum Street
  • Khalifa City Branch - Villa #41, Sector SE-02, Khalifa City (A) Main Street, Abu Dhabi
  • Abu Dhabi Mall - Abu Dhabi Mall, Tourist Club Area, 1st Floor
Ras Al Khaimah
  • Ras Al Khaimah Branch - Emirates Islamic Tower, Ground Floor, Al Muntaser Road, Al Nakheel Area
Al Ain
  • Al Ain Main Branch - Al Murabaa Area, Othman Bin Affan Street, Opposite to Al Ain Mall
  • Jimi Mall Branch - Ground Floor, Al Jimi Mall New Extension, Retail Pak Entrance, Phase 3
  • Boutik Mall - Remal Mall, Sanaiya, RG19, Ground Floor, Al Ain
  • Ajman Branch - Sara Plaza 2, Al Jurf Area - Sheikh Khalifa Bin Zayed Street, Ajman
  • Fujairah - Near Choithram Supermarket, Sheikh Hamad Bin Abdulla Street
  • Halwan Branch - Sheikh Islam Building, Wasit Street, Industrial Area, Halwan, Sharjah
  • My City Centre Nasseriya Branch - Nasseriya City Centre, Shop No. G012, Ground Floor, My City Centre Inside Carrefour, Nasseriya, Sharjah
  • Sharjah Pay Office - Al Meena Street
  • Rahmania Mall Branch - Al Rahmania Mall, Ground Floor, Next to Babyshop, Sharjah
  • Khorfakkan Branch - Old Souk Building, Corniche Street, Khorfakkan
  • Al Qasimia Branch - ENBD Building, King Faisal Street, Sharjah
  • Al Juraina Zero 6 Mall Branch - Zero 6 Al Juraina Community Centre Mall, University City Road

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How Long Does It Take for the Bank to Process Your Complaint?

When a complaint is raised, the individual will be provided with a reference number and an anticipated resolution time. The progress of the complaint can be tracked using this reference number.

The dedicated team will collaborate closely with all relevant departments to address the complaint. Updates on the complaint's progress will be provided, and a notification will be sent once a resolution is reached.

If a full and satisfactory resolution cannot be provided, the individual has the right to refer the complaint to the Central Bank of the UAE. Emirates Islamic will address Central Bank complaints within a turnaround time of 5 working days.

It is important to note that, according to the Central Bank of the UAE website, individuals should make every effort to settle the matter directly with the concerned bank or financial institution before filing a complaint with the Central Bank (www.centralbank.ae).

A copy of the UBF Service Promise can be obtained through the UAE Banks Federation (UBF).

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In a Nutshell

If you encounter any issues or need to report suspicious activity regarding your Emirates Islamic Bank credit card, there are multiple avenues for reaching out to customer care. Whether visiting a branch, calling the 24-hour centre, utilising online forms, or emailing directly, the bank provides accessible channels for issue resolution. The extensive network of branches across different emirates further facilitates convenience.

The complaint process includes a reference number and a specified resolution time, with continuous updates on progress. If unresolved, escalation to the Central Bank is an option, ensuring a timely response. This comprehensive approach reflects the bank's commitment to customer satisfaction and efficient conflict resolution.

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