Credit Card Customer Care

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Most Popular Credit Card in UAE

UAE has a robust banking system offering a full suite of financial products and services. Banks in UAE innovate their offerings for customer ease and satisfaction by blending their financial offerings with cutting edge technologies. Credit cards in UAE are one of the most popular banking products in UAE. However, while using a credit card, customers may find some issues and may require quick resolutions. To address the queries and concerns of customers, the bank offers a dedicated team of credit card customer care through various online and offline channels. 

Using credit card customer support, you can easily reach out to the bank and get your issues resolved conveniently. Additionally, the banks offer customer hotlines round the clock so that you can get quick query redressal. The article below provides the customer care details of top banks in UAE. 

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Top UAE Banks Credit Card Customer Care Numbers

Here is the list of customer care details of top banks in UAE. 

Banks in UAE

Customer Care Contact Details

Standard Chartered credit card Customer Care

600 5222 88 (24-hour) 

+971 600 5222 88

Al Hilal Bank Credit Card Customer Care

600 522 229

RAKBANK Credit Card Customer Care

+9714 2130000

+9717 2064444

National Bank Fujairah Credit Card Customer Care


+97148157555 (Outside UAE)

Mashreq Credit Card Customer Care

+971 4 424 4444

Emirates NBD Credit Card Customer Care

+971 600 540000

600 54 0000 (Local)

DIB Credit Card Customer Care

+971 4 609 2222

Citibank Credit Card Customer Care

+97 14 3114000

HSBC Credit Card Customer Care

+971 600 554722

FAB Credit Card Customer Care

600 52 5500

+971 2 681 1511 (Outside UAE)

EIB Credit Card Customer Care

600 599 995

+971 600 599 995 (Outside UAE)

CBD Credit Card Customer Care

600 575 556

+971 600 575 556 (Outside UAE)

Ajman Credit Card Customer Care

800 22 847

+971 6 701 8552 (Outside UAE)

ADIB Credit Card Customer Care


+971 2 6100600(Outside UAE)

ADCB Credit Card Customer Care

600 50 2030

 +971 2 6210090

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How to Approach Credit Card Customer Care through Helpline?

Contacting the bank for credit card related issues is quick and streamlined. Using a bank’s credit card not only provides you with instant funds but also a fully backed service for your ease and assistance. You can simply reach out to the bank through your registered mobile number on the customer care contact details. Here are the steps you can follow to contact your bank. 

  • The bank whose credit card you use usually has the emergency contact details on the reverse side. 
  • Using your mobile phone, you can dial the number and get connected to the bank. 
  • If the credit card customer support number is an IVR service, you need to wait until you get the option for talking to the banking representative. 
  • Once you are connected to the service representative, you can report your queries and issues with the bank and get them resolved conveniently. 

Since most banks offer 24*7 customer support, you can reach out to credit card customer support whenever and wherever you need it. 

Apart from general enquiries, you can also report your queries related to credit card fraud, theft, or lost cards. The banking representatives will either guide you through the card blocking process or block your card from their end. However, they may need your basic information for verifications. Additionally, it is important for you to note that the bank representative doesn’t ask for OTPs and account passports so never disclose your credit card confidential information. 

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