Citibank Credit Card Customer Care Number
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Headquartered in New York, Citibank is one of the leading financial solutions providers in the world. The bank offers unique banking products such as bank accounts, loans, investment solutions, fixed deposits, credit cards, and more for individual and corporate customers.
Citibank offers the best credit cards in comparison to various other banks in the UAE. Citibank credit cards enable card members to fulfil their financial requirements and pay for the same later on based on their financial requirements. The credit cards come with various attractive credit schemes, reward programs, cashback offers, and much more to help card members save even more on their expenses.
The bank is also known to deliver outstanding customer service and delight its customers with quick resolutions. Today, we will help you learn how to contact the Citibank credit card customer care helpline if you have any issues with your credit cards.
Citibank Credit Card Customer Care Details
Here are the contact numbers, addresses, and various other modes to get in touch with Citibank credit card customer care and find resolutions to your problems.
Citibank Credit Card Customer Care Numbers (Branch-Wise)
Citibank has multiple branches at different locations including Dubai, Abu Dhabi, and Sharjah in the UAE. We have listed here the addresses and contact details of a few major branches. Citibank credit card customer care helplines are available round-the-clock. The customers can visit any of the nearest branches or call their helpline numbers to get their queries addressed anytime.
| Branch Location | Branch Name | Contact Number |
|---|---|---|
| Citigroup Global Markets Office-1, Level 3&7, Gate Precinct Building 2 - Dubai - United Arab Emirates | +971 4 509 9790 | |
| Citibank - Smart Center - Mall of the Emirates Mall of The Emirates, Level 2, Nearest Parking C - Dubai - United Arab Emirates | +971 4 507 4908 | |
| Citibank - CDM - Mall of The Emirates, Dubai Mall of The Emirates - Level2 Near C Parking, E11 - Sheikh Zayed Rd – Dubai - United Arab Emirates | +971 4 311 4000 | |
| Citibank - ATM - Dubai Festival City Dubai Festival City - M Floor, IKEA Mall - Festival Blvd - Dubai - United Arab Emirates | +971 4 311 4000 | |
| Citibank - ATM - City Centre Deira Food Court - Toilets - Deira City Centre, Level 1 - Dubai - United Arab Emirates | +971 4 311 4000 | |
| Citibank - ATM - Sheikh Zayed Rd 74 Sheikh Zayed Rd - Trade Centre - Trade Centre 1 - Dubai - United Arab Emirates | +971 4 394 3280 | |
| Citibank - Arabian Center, Al Khawaneej St., Dubai Arabian Center Mall - Al Khawaneej St - Dubai - United Arab Emirates | +971 4 311 4000 | |
| Abu Dhabi | Citibank - Abu Dhabi Branch Al Khyeli building - Al Manhal Street - Zone 1 - Abu Dhabi - United Arab Emirates | +971 4 311 4000 |
| Citibank Food Court, Abu Dhabi Mall Beside McDonald's - Abu Dhabi - United Arab Emirates | +971 4 311 4000 | |
| Citibank - Abu Dhabi YAS MALL, 1st Floor near Centerpoint, Yas West - Abu Dhabi - United Arab, Emirate - Abu Dhabi - United Arab Emirates | +971 2 414 6401 | |
| Citibank - Abu Dhabi Tourist Club, Al Zahiyah, Abu Dhabi - United Arab Emirates - Abu Dhabi - United Arab Emirates | +971 2 645 3100 | |
| Citibank - Marina Mall, Abu Dhabi Marina Mall, 18th Street, Abu Dhabi - Abu Dhabi - United Arab Emirates | +971 4 311 4000 | |
| Sharjah | Citibank - Sharjah Branch Electronics - City Center Sharjah, Al Wahda Street, Ground Floor, next to Emax - Al Wahda St - Sharjah - United Arab Emirates | +971 4 311 4000 |
| Citibank - ATM - Sahara Centre, Sharjah Sahara Centre - Al Nahda - Al Nahda 1 - Al Sharjah - United Arab Emirates | +971 4 311 4000 | |
| Citibank - ATM - Sharjah City Centre City Centre Sharjah, Al Wahda Road, Industrial Area 1, Sharjah, United Arab Emirates - Sharjah - United Arab Emirates | +971 4 311 4000 | |
| Citibank Sharjah Mega Mall, Istiqlal Street,Al Bu Daniq, Near Immigration Office, Sharjah - Sharjah - United Arab Emirates | +971 4 311 4000 | |
| Citibank Sharjah Opposite Jumbo Sahara Centre, Al Nahda St. Near Ramada - Sharjah - United Arab Emirates | +971 4 311 4000 |
Citibank Credit Card Customer Care Number for Basic Enquiries
Citibank customers can call the helpline for different types of enquiries such as checking their recent transactions, updating their profile information, changing their registered phone number, and more. Here are a few basic reasons why customers may need to call the Citibank credit card customer care helpline number.
- Credit Card Application: Unlike other banks, Citibank enables card members to place their credit card requests over the phone. And this could be one of the major reasons why people call Citibank credit card customer care number. The applicants can simply call the Citibank credit card customer care helpline number and show their interest in their banking products. The representative on the call takes the request and fixes an appointment for the documents collection from the applicants’ doorstep. The applicant gets the credit card delivered to their place once the application gets approved.
- Update Information: The card members can also call Citibank credit card customer care to update their account information. For example, they would need to call the helpdesk if they need to change their registered mobile number.
- Get Banking Credentials: People who need assistance while logging into online banking portals can also call the Citibank credit card customer care helpline number. The credit card members can generate their banking credentials by simply registering on the online banking portal using their credit card numbers. The help and support representatives help them complete the registration in just a few clicks.
- Check Recent Transactions: The credit card members can also call the helpline number to get information on their recent transactions. Although they can also check their credit card details on the internet banking portal, it takes two business days for the transactions to reflect in the unbilled statement. However, the bank representatives can look at real-time details of each customer.
- Report the Loss of Card: Citibank credit card members can also call the customer care helpline number to report a loss or theft of their credit card. The support representatives can help the card members block their credit cards in such cases and replace them with new cards.
- Deactivate Credit Card: The credit card members can call the Citibank credit card customer care number to deactivate their credit card in case they do not want to continue using it. The bank representatives have access to all the credit card details and they help the customers with their credit card deactivation in no time.
- Suspicious Activity: Citibank credit card customers can also contact the helpdesk to report suspicious activity or a fraudulent transaction made by an unauthorised user on their credit card. If required, the bank representatives can help card members secure their credit cards or block the same. This helps them avoid the misuse of their credit card. This helps them avoid the misuse of their credit card.
Citibank credit card users can call the helpline numbers +971 4 311 4000 and +971 4 311 4653 to find answers to their queries. There are two other Citibank credit card toll free numbers. The customers who are interested in getting a Citibank credit card or have their application in progress can call the helpline number 8000-172-122 to find answers to their queries. On the other hand, the customers who have a Citibank credit card and are facing any issues with the same need to call 800-035703463 to get their issues resolved.
Citibank Credit Card International Contact Number
Citibank has its branches in different countries. The customer care number for the customers residing abroad are 8000-172-122 and 800-035703463. The banking customers in the UAE can also use these numbers to contact the bank’s customer care helpdesk.
Citibank Credit Card Customer Care Email Address
Other than calling the Citibank credit card customer care helpline number, the credit card members can also report their issues via en email. They can send an email to Citibank credit card customer care email ID uaeservice@citi.com and wait for one of the banking representatives to get back to them. As per the terms and conditions, it takes up to 48 hours for the bank to revert to emails.
Write to Citibank Credit Card Customer Care
Citibank also offers online channels for the customers to write to them with great ease. To get in touch with the bank, they simply need to login to their online banking portal, go to the Service Centre section and click on Write to Us. The customers who are unable to make a call or send an email can use this option to report their issues to the bank.
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