Al Masraf Bank Debit Card

Al Masraf Bank, founded in 1975, is a well-established financial institution in the UAE offering a full range of financial services - the list includes retail banking, corporate banking, Islamic banking, investment, and treasury services. 

Al Masraf debit cards are also on this list. With robust security features and the latest technology, Al Masraf debit cards have become a top-notch choice in UAE and offer a convenient solution for all your banking needs. Apart from the technology, these debit cards come with prominent features & benefits, lucrative rewards, and more.

Let’s go through the article below to get the deets of Al Masraf debit cards such as their features, benefits, eligibility criteria, documentation required, fees, and more.

Types of Al Masraf Debit Cards

Al Masraf debit cards provide a convenient and secure way to manage your finances. Whether you need to make purchases, withdraw cash, earn rewards, or more, Al Masraf debit cards offer a hassle-free solution that is both accessible and reliable. 

It must be noted that there is one type of debit card available with Al Masraf corporate and retail banking accounts in the UAE – the Platinum Debit Card. This complimentary debit card is a valuable addition to your bank account, which can help you to access your funds quickly. As this card is complimentary, you can use it for free with your bank account. 

Without further ado, let's discuss the features of the Al Masraf platinum debit card in the UAE – 

  • Get the Al Masraf platinum debit card with the bank account at no cost.
  • Get transactional SMS alerts on your registered mobile number
  • You will get the monthly e-statement on your registered email address with the bank. The statement includes the details of all the transactions done in the previous month. 
  • You can also use the mobile and online banking facility to get insights into your Al Masraf debit card transactions.
  • It is a contactless debit card, providing a fast, secure, and convenient way to make purchases. With a simple tap, you can pay for purchases under a certain amount without entering a PIN or signing a receipt.
  • You can perform up to 3 contactless daily transactions of AED 500 each. Afterwards, you would be required to key in the debit card PIN to perform contactless transactions.
  • Once your Al Masraf bank account is opened, your debit card will be delivered to your doorstep by courier. If you are unable to collect the said card within 30 days, the bank would cancel the card at no cost.
  • All transactions done in the UAE are displayed in UAE currency, i.e. AED. International payments will incur a foreign currency conversion fee.
  • Following the Central Bank UAE guidelines, the card shall be blocked upon the expiry of the emirates ID. Thus, providing the bank with renewed Emirates ID is advisable to keep your card activated.
  • Primary Al Masraf debit card holders have the option of getting supplementary cards issued easily. Moreover, they also have the power to control various aspects of supplementary cards such as credit limits, countries of transactions and more. If the card control system does not work, the transaction shall automatically be declined.
  • In case of any dispute relating to unauthorised transactions, you can fill out a dispute form and submit it to the bank within 42 days from the transaction date. The amount shall be credited to the card within 90 days if the transaction is proven unauthorised.

Benefits of Al Masraf Platinum Debit Card

Al Masraf debit cards offer a range of rewards and benefits for cardholders. These rewards are designed to provide value and convenience for you, whether shopping for everyday items, travelling, or making large purchases. 

The rewards offered by Al Masraf debit cards include the following – 

Platforms on Which You Can Avail of the Offers Offers and Discounts
Airport lounge access
  • 25 regional and international airport lounges and get unlimited benefits 
Udemy.com
  • Avail up to 30% off on the top trending courses
  • Get up to 50% discount on the course of the month
Priceless specials 2 for-1 offers
  • Available across the Middle East 
  • Applicable on fine dining and activities
Rentalcars.com
  • Enjoy up to10% discounts 
Cleartrip.com
  • Discounts on airlines
  • Up to 30% with maximum amount caps
Avis
  • Get the upgrade facility - this is subject to availability
  • Get up to 12% off in US and Canada
  • Up to 15% off in Europe and MENA
Booking.com
  • Register on www.booking.com/mastercardmea
  • Up to 10% cashback
Purchase protection
  • Theft or accidental damage coverage of USD 2,000 per claim
  • Maximum limit of USD 5,000 - available for over a year
Careem
  • Use the promo code: MASTERCARD 
  • Enjoy up to 20% discount on 3 rides every month
MyUS premium shipping discount
  • Free account set-up
  • Free premium membership for 2 years
  • 30% discount shipping during the first month
  • For the remainder 2 years of membership, get up to 20% off

Eligibility Criteria for Al Masraf Debit Platinum Card

Before applying for an Al Masraf platinum debit card, make sure you meet the eligibility criteria for the same – 

Parameter Al Masraf Debit Card Eligibility Standards
Nationality Both UAE and non-UAE residents
Account Holder Corporate and personal bank account holder
Age
  • 21 years and above 
  • Internal legal approval required (for individuals above 18 years)
  • High-risk accounts need approval from the Compliance
Quantity
  • One primary card available per account
  • You can also apply for a supplementary card with the bank with the required documents

Documents Required for Al Masraf Platinum Debit Card

Keep the following documents stack ready while applying for the Al Masraf platinum debit card – 

  • Passport
  • Visa
  • Emirates ID
  • Additional documents, as required by the bank

How to Apply for an Al Masraf Platinum Debit Card?

Policybazaar UAE is an ideal platform through which you can open your bank account and get the complimentary Al Masraf platinum debit card. The remarkable benefit of opening a bank account through policybazaar.ae is that several options are available, and you can choose any of them after a thorough exploration and comparison. 

In case you are stuck in the application process or need help finding a bank account that suits your requirements, you can easily reach out to our in-house banking expert team who will guide you throughout.

Follow the given steps to open an Al Masraf bank account via Policybazaar UAE and obtain a complimentary debit card – 

  • On policybazaar.ae, head to the 'Banking Products' section on the home page, followed by the 'Open a Bank Account.' 
  • Fill out the lead form with details such as your nationality, monthly income, e-mail address, and more.
  • Once you have filled the lead form, tap on the ‘View Quotes’ tab
  • This will take you to the 'Bank Account' quotes page, where you can filter the Al Masraf bank account and apply for the one.

To make your journey smooth, we have also introduced the 'Switch Journey' facility, which switches your journey from desktop to mobile. With the increasing use of mobile devices, the ability to switch from a computer to a mobile device seamlessly can significantly improve your experience. 

This feature allows you to access the website and its services on the go, giving you the flexibility to manage your account and make changes whenever and wherever you need to. The switch journey also ensures that the transition from computer to mobile is smooth, with a consistent layout and functionality across both platforms. This can save you time and effort in having to navigate a different interface on mobile and reduces the chances of confusion or frustration. 

Furthermore, it can improve the website's accessibility and usability, making it more convenient for you to interact with the site on your mobile devices.

How to Activate Al Masraf Platinum Debit Card?

Once the Al Masraf platinum debit card is delivered, the foremost step is to activate it. Activating a new Al Masraf debit card is a simple process and can be done via phone. Call 600 52 9999 and follow the prompted steps for the activation process.

How to Generate Al Masraf Platinum Debit Card PIN?

Generating an Al Masraf debit card PIN (Personal Identification Number) is an essential step in the card activation process. The PIN authenticates the transactions and provides added security for you. 

When the Al Masraf platinum debit card is issued, you can generate its PIN by calling 600 52 9999 (IVR) and following the steps. As an alternative, you can connect to the call centre on the same contact number and request for the PIN generation.

How to Change Al Masraf Platinum Debit Card PIN?

Keeping your PIN secure and up-to-date is an essential step in protecting your financial information and ensuring the security of your personal information. It is recommended to change your Al Masraf platinum debit card PIN once every few months or whenever you suspect that it may have been compromised.

You can call on 600 52 9999 and follow the steps to change your Al Masraf platinum debit card PIN quickly. 

Cash Limit Per Day on Al Masraf Platinum Debit Card

The daily cash limit on Al Masraf debit cards is an important security feature that helps protect cardholders and their finances. This limit refers to the maximum amount of money you can withdraw from an ATM or use for purchases every day. It helps in budgeting your finances as well.

Al Masraf platinum debit card comes with a cash limit as given in the table below –

Parameters Cash Limit Per Day on Al Masraf Platinum Debit Card 
POS
  • Minimum – AED 15,000
  • Maximum- AED 35,000
ATM
  • Per day limit – AED 15,000
  • Single ATM per transaction – Up to AED 10,000
Maximum Transaction Amount (Both POS and ATM) AED 50,000

You can change the card limit of your Al Masraf debit card by connecting with the contact centre at 600 52 9999. However, card limit changes are not permitted for mass segment accounts up to 3 accounts after opening.

Fees and Charges on Al Masraf Debit Cards

Given below is the schedule of fees and charges associated with the Al Masraf platinum debit card – 

Parameters Fees and Charges of Al Masraf Platinum Debit Card
Issuance of debit card Free
Renewal of debit card Free
Issuing supplementary debit card Free
Replacing PIN Free
Replacing lost or stolen debit card Free
Cash withdrawal at Al Masraf own ATM Free
Cash withdrawal at other bank ATMs in the UAE Free
Balance enquiry using other bank's ATMs in the UAE Free
Fees for using an ATM outside the UAE Free
International transaction fees 2% + Foreign Exchange Rate
Copy of sales slip Free

How to Check Al Masraf Platinum Debit Card Balance?

You can check your Al Masraf debit card balance using any of the following options - 

Mobile Banking

  • Go to the Al Masraf mobile banking application.
  • Use the credentials to login to your account.
  • Once you have signed in, locate the ‘Account Summary’ option.
  • You will get the balance of your Al Masraf debit card flashed along with the details of the transaction.

Online Banking

  • Visit the Al Masraf online banking portal.
  • Log into your account using your username and password.
  • Locate the option of your account balance and click on it.
  • The balance of your account associated with the debit card will be displayed on the screen.

ATMS

  • Visit your nearest Al Masraf ATM.
  • Insert your Al Masraf platinum debit card and navigate to 'Balance Enquiry’.
  • Al Masraf's debit card balance will appear on the screen.
  • You can also click on the ‘Mini Statement’ option and get the recent transaction details.

What To Do If Al Masraf Platinum Debit Card is Lost or Stolen?

If your Al Masraf debit card is lost or stolen, you should immediately block your card to stop unauthorised transactions and protect your account from fraud. Blocking your card will protect your financial information as well. 

Here’s how you can block your Al Masraf platinum debit card in the UAE – 

Via Phone

Dial 600 52 9999 to report a lost or stolen card and ask the bank to block it on your behalf. Keep in mind that you can also apply for a replacement card.

Via Mobile Banking

Visit the Al Masraf mobile banking application and log in using your credentials. Choose the ‘Card Block’ option to block your card.

Via Online Banking

As an alternative to the above methods, you can use the Al Masraf online banking portal to immediately block your Al Masraf platinum debit card.

By Visiting a Bank Branch

You can also visit your nearest bank branch, inform the representative of the incident, and submit your Al Masraf platinum debit card blocking request.

In case of fraud, you can also fill out the dispute form with the accurate details and get reimbursement for the same. However, the bank has the right to reject your claim if they find any discrepancies or your claim request is invalid.

How To Close Your Al Masraf Platinum Debit Card?

You can close your Al Masraf platinum debit card by submitting a request for the same via any of these channels – 

  • Call Centre

You can call 600 52 9999 and submit your request for the closure of your Al Masraf platinum debit card.

  • Branches

Visit any of the nearest Al Masraf branches and inform the bank representative of your wish to close the Al Masraf platinum debit card.

  • E-Mail Address

You can also write to the bank mentioning the same and send the mail from your registered email address.

Keep the following points in mind while submitting the request for Al Masraf debit card closure – 

  • You would be required to settle the outstanding dues on your Al Masraf platinum card before your request can be processed.
  • Initially, the card would be closed or blocked temporarily for 45 days from the date of request. During this period, you can clear the dues.
  • Post the 45-day closure, the bank shall not be held responsible for any credit received.
  • After 45 days, all Al Masraf points balance shall be forfeited by the bank.

Check out the frequently raised queries below to know what others have been asking about Al Masraf debit cards. 

Frequently Asked Questions (FAQs)

Can I apply for only the Al Masraf platinum debit card and not the bank account?

Al Masraf does not provide the facility of applying for a standalone debit card. You would be required to use any corporate or personal banking accounts to avail of the complimentary debit card.

How can I register for Al Masraf debit card SMS alerts?

To get real-time updates on the transactions made using Al Masraf platinum debit, you need to get your mobile number registered with the bank. Once done, you will receive SMS text alerts for Al Masraf debit card transactions.

What is the cooling-off period for the cancellation of an Al Masraf platinum debit card?

The cooling-off period is 5 business days after the issuance or disbursal of the Al Masraf platinum debit card. After 5 days, the concerned bank will not revert to your cancellation request.

I have applied for an Al Masraf bank account today. Do I need to apply separately for the Al Masraf platinum debit card?

No, the Al Masraf platinum card is issued to you once your Al Masraf bank account is opened. You won’t be required to re-apply for the debit card.

Can I get my Al Masraf platinum debit card statement twice a month?

Your Al Masraf platinum debit card statement shall be delivered to you via email once every month at no cost. Note that you would have to pay the fees for additional statement requests.

On which platforms can I get the best discounts and offers for using my Al Masraf platinum debit card?

You can earn cashback and discount offers on various platforms in UAE by using an Al Masraf platinum debit card. Some platforms include Udemy.com, Booking.com, Rentalcars.com, Avis, Cleartrip.com, Careem, and more. In addition to the offers, you can enjoy unlimited access to 25 airport lounges, get coverage for your debit card, and more.

I am 17 years and 2 months old. Can I apply for an Al Masraf platinum debit card?

No, the Al Masraf platinum debit card is only available for individuals aged 21 years and above.

How can I issue Al Masraf platinum supplementary debit cards in the UAE?

Primary Al Masraf platinum debit card holders can apply for supplementary cards on the behalf of their dependents.

What is the maximum daily usage limit of the Al Masraf platinum debit card?

The maximum daily usage limit of the Al Masraf platinum debit card is AED 50,000. Note that this figure is inclusive of POS and ATM transactions. 

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